Customer Stories

How Emtek Delivers Faster Hardware Support | Blitzz

kp@blitzz.co (Blitzz Team) — Sat, 17 Oct 2026 23:05:32 GMT

87% First-contact resolution

9.8/10 Customer satisfaction

95.8 Net Promoter Score

1:29 Minutes cut from handle time

Company: Designer door and cabinet hardware
Industry: Manufacturing
Product: Blitzz Concierge
Challenge: Phone and email support couldn't keep up with Emtek's vast catalog of customizable hardware, causing slow product identification, repeat calls, and delays for homeowners and contractors mid-install.
Results: 1,000+ customers served via live video in 90 days, average handle time down 1 min 29 sec, 87% first-contact resolution, and a 9.8/10 CSAT with a 95.8 NPS.

Emtek moved hardware support from phone and email to live video with Blitzz Concierge. Within 90 days the team had served more than 1,000 customers on video and resolved 87% of issues on the first call.

Connecting Remote Customers Faster | Blitzz

kp@blitzz.co (Blitzz Team) — Sat, 17 Oct 2026 22:39:14 GMT

Saved 443 truck rolls in Year 1 and achieved a 96% customer satisfaction rate.

How Dansons Transformed Support With Live Video | Blitzz

kp@blitzz.co (Blitzz Team) — Sat, 17 Oct 2026 22:39:12 GMT

With Blitzz video support, Dansons’ agents now fix issues instantly, cutting shipping costs, boosting first-call resolutions, and getting customers back to grilling faster.

Encompass Speeds Part Identification | Blitzz

kp@blitzz.co (Blitzz Team) — Sat, 17 Oct 2026 22:39:11 GMT

With Blitzz’s app-free video support, agents can now identify parts instantly, boosting first-call resolution rates, reducing shipping errors, and improving overall customer satisfaction.

APR Supply Co. Cuts Site Visits | Blitzz

kp@blitzz.co (Blitzz Team) — Sat, 17 Oct 2026 22:39:10 GMT

With Blitzz's app-free video support, Technical Service Advisors can now solve contractor issues remotely in minutes instead of days.

TFI Canada Speeds Restaurant Equipment Repairs | Blitzz

kp@blitzz.co (Blitzz Team) — Sat, 17 Oct 2026 22:39:09 GMT

With Blitzz's app-free video support, TFI's service technicians can now diagnose equipment issues remotely in real-time, significantly reducing on-site visits, accelerating repairs, and helping…

Treehouse Speeds EV Charger Installs | Blitzz

kp@blitzz.co (Blitzz Team) — Sat, 17 Oct 2026 22:39:08 GMT

With Blitzz's app-free video support, Treehouse now conducts virtual site visits in minutes, doubling customer conversion rates while reducing operational costs and accelerating the installation path.

Toscano Floor Designs Cuts Commutes | Blitzz

kp@blitzz.co (Blitzz Team) — Sat, 17 Oct 2026 22:39:07 GMT

With Blitzz's app-free video support, Toscano's project managers can now conduct virtual worksite checks in minutes, eliminating unnecessary travel while improving customer communication and enabling…

Guardian Protection Cuts Service Calls | Blitzz

kp@blitzz.co (Blitzz Team) — Sat, 17 Oct 2026 22:39:06 GMT

With Blitzz's app-free video support, Guardian Protection now resolves 93% of issues through Virtual Appointments, eliminating unnecessary service calls and providing faster support.

Rogers Communications Streamlines Remote Video Support

kp@blitzz.co (Blitzz Team) — Sat, 17 Oct 2026 22:39:04 GMT

With Blitzz app-free video support, Rogers achieved rapid enterprise-wide implementation with minimal training requirements.