Video Powered
Remote Assistance Platform

For Customer – Centric Data Driven, Exceptional Support

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Omni-Channel Support

Topic-centric collaboration
via Video, Chat and SMS

Our platform is based on a smart, context-specific collaboration thread, that organizes interactive events chronologically. Events are time-stamped and geo-stamped and capture relevant details about each participant and the device that they are using, be it desktops, tablets, phones or smart glasses.

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HANDS-FREE VIDEOS

Navigate your videos on smart glasses using voice commands

Convert videos using the Blitzz video editor to add timestamps that you can jump to using voice commands on your smart glasses.

Now technicians can breeze through instruction manuals without taking their eyes off the job at hand while saving time and avoiding mistakes.

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Video Recording

Record collaborative videos for proof of work done, or to reuse for training purposes and tribal knowledge sharing.

Interactive Markup and Augmented Reality

Collaboratively draw and annotate on a live video call to minimize ambiguity and clearly convey specifics about a job.

Machine Learning and Predictive Support

Learn from each collaborative event and empower the workforce with relevant knowledge prior to even starting the job.

Insightful Analytics

Track your KPIs via customized dashboards that quantify the efficiency of your field and customer service teams while ensuring a significant ROI.

DEVICE AGNOSTIC PLATFORM

Collaborate seamlessly
across desktops, tablets, phones and smart glasses

Blitzz is optimized for great video quality (QOS), latency, data usage and affordability across any device used by your workforce while adhering to enterprise grade security and privacy.

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EASY INTEGRATIONS

Connect to your CRMs and FSMs

While your CRMs (customer relationship management) and FSMs (field service management) tools remain as your system of record for static information such as scheduling, dispatching, invoicing, billing and customer data, Blitzz quickly becomes your smart system of record for all collaborative events.

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