Integrate Blitzz with Salesforce for Remote Field Support

EASILY DEPLOY A REMOTE VIDEO SUPPORT APP FOR YOUR CUSTOMERS AND FIELD SERVICE AGENTS.

Blitzz helps you quickly integrate and deploy a high-quality video powered service & collaboration app, without any technical development.

what is blitzz ?

Blitzz is a powerful field service application powered by Live Video and Augmented Reality, that technicians in the field and customer service people can use to solve technical problems. Field techs can remotely see a customer’s equipment problem and then can use Blitzz to diagnose and be better prepared to solve the situation on their visit.

features

  • MARK-UP LIVE IMAGES AND VIDEO – Customers and technicians can draw and markup images and videos in Augmented Reality to help understand technical issues faster
  • CAMERA SHARING – Share your mobile device camera so that the support agent on the other end can visually see/inspect the situation
  • IMAGE RECOGNITION – Integrate powerful image recognition features to support customers instantly
  • DATA ANALYTICS – All your data around customer support, parts, service, warranty, and more integrated for seamless access.

BLITZZ CAN BE USED IN ANY OF THE FOLLOWING WAYS:

  • Stand alone app: No coding required, simply install Blitzz on your iOS, Android or web and start collaborating today.
  • Customizable SDK: Use our SDK to integrate within your existing applications and take advantage of our analytics platform.
  • Integrate with CRM & Support tools like Salesforce and Zendesk if needed.

TO GET STARTED, INSTALL THE BLITZZ PACKAGE IN YOUR SALESFORCE ORGANIZATION, AND FOLLOW THESE STEPS:

SALESFORCE CLASSIC

  • Click and open any Contact record or Contact layout. This will redirect you to the Layout Page.
  • Drag and Drop the button “Call using Blitzz” under “Contact Details” (please see image below) and click SAVE.

LIGHTNING ENVIRONMENT

  • Drag and drop “Call using Blitzz” button (see image) and click Save.
Step 1.
Edit layout
Step 2
Lightning Environment
Classic Environment

Thank you for using blitzz!

questions?


www.blitzz.co