The electric vehicle (EV) industry is no longer on the horizon—it’s here, expanding rapidly and reshaping the future of mobility. While environmental consciousness, evolving legislation, and advances in battery technology have been key drivers of growth, a quieter but equally powerful force is at work behind the scenes: app-free remote video sales and support. You heard it right, no more forcing the propsect or customer to download one more video calling app like zoom, webex or teams to see their electrical panel or EV port.
These digital tools are transforming not just how EVs are sold and serviced, but how customers experience the entire journey—from first touchpoint to post-purchase support. In this article, we’ll explore how remote video is turbocharging the EV market, reshaping sales models, enhancing customer satisfaction, and making electric mobility more accessible than ever.
Traditional car buying often conjures images of high-pressure sales environments and lengthy dealership visits. But EV makers are flipping that script, using app-free remote video technologies to create streamlined, customer-centric experiences that meet buyers where they are—online.
Instead of visiting a dealership, customers can now engage with immersive video walkthroughs that showcase a vehicle’s features, interior details, and performance capabilities. These video sessions allow for real-time Q&A, creating a more personalized and informative buying experience.
And it’s not just about convenience. According to industry data, these virtual walkthroughs can increase customer conversion rates by up to 49%.
Live streaming has gone from entertainment gimmick to a strategic sales tool. Chinese EV giant NIO, for example, recently pulled in $18 million in sales during a single 40-minute live stream. These events generate buzz, create a sense of urgency, and allow automakers to reach thousands—sometimes millions—of potential buyers simultaneously.
Remote video sales also play a pivotal role in direct-to-consumer models. By removing the dealership middleman, automakers can connect directly with customers, offering better pricing, more transparent communication, and a brand-first experience. In markets with relaxed dealership regulations, this approach has driven EV sales growth by up to 13%.
EVs come with unique technical challenges—charging infrastructure, new drivetrain technologies, and advanced software systems. Remote support is proving to be a game-changer in helping customers navigate these hurdles with ease.
Platforms like Blitzz on Salesforce are giving service teams in companies like BMW powerful visual tools to diagnose and resolve problems without a physical visit. Customers or local technicians can connect to remote experts who guide them through issues step-by-step in real time.
This has not only cut service times dramatically but also enhanced customer satisfaction by reducing wait times and ensuring first-time fixes.
Installing a home EV charger can be daunting for new owners. Companies such as Treehouse are leveraging remote video surveys to assess a property’s installation needs without sending a technician on-site. This reduces both logistical delays and costs while ensuring regulatory compliance from the get-go.
Blitzz supports a similar use case by enabling electricians and homeowners to collaborate through live video during charger installations, dramatically speeding up approval and setup processes.
In more complex cases, AR-enabled platforms offer technicians a visual overlay of instructions during repairs. ABB, for example, reduced average equipment repair time from four hours to just 30 minutes using remote AR support. These technologies are also invaluable for training and onboarding new service teams quickly and cost-effectively.
The best EV buying experience is a frictionless one. That’s where digital retailing platforms come in, merging online video tools with integrated customer data to deliver a seamless shopping journey across digital and physical touchpoints.
Automakers are increasingly investing in omnichannel strategies that give customers flexibility—whether they want to start their buying journey online and finish in-store, or complete the entire process from their couch. By 2028, it’s projected that OEM online platforms will be responsible for 4.7 million BEV sales globally (source: Frost & Sullivan).
Luxury EV brands are particularly adept at crafting bespoke online experiences. One case study from Foundever featured a high-end EV brand that generated €14 million in managed sales within its first year by deploying tailored customer experiences through video and live support channels.
Blitzz for Customer Support also provides a unique edge here—automating post-sale interactions with live video assistance that strengthens brand relationships over time.
One of the most underrated benefits of remote video technology in the EV space is accessibility. Many potential customers live in areas without nearby showrooms or service centers. Video eliminates these barriers.
Whether it’s rural customers, mobility-restricted individuals, or simply those with hectic schedules, video sales and support ensure that no one is left out of the EV revolution. Automakers can now deliver consistent, high-quality interactions to a broader audience—no matter where they live.
Remote sales and support drastically reduce the costs associated with physical infrastructure and staffing. These savings can be passed on to customers in the form of more competitive vehicle pricing or enhanced after-sales service packages.
The EV industry is moving fast—and remote video technologies are helping it move even faster. By embracing tools that make customer journeys more engaging, efficient, and accessible, automakers are not only selling more vehicles but also laying the groundwork for lasting brand loyalty in a digital-first world.
From live video walkthroughs that turn browsers into buyers to augmented reality support that slashes service times, these innovations aren’t just trends—they’re the future. As more manufacturers embrace remote-first strategies, expect the EV market to grow not just in size, but in sophistication.
The bottom line? When it comes to selling and supporting EVs, being remote doesn’t mean being distant—it means being smarter, faster, and closer to what today’s customers want.