Blitzz Concierge · AI visual support

See the problem. Let AI find the fix.

Q: What is Blitzz Concierge?

Blitzz Concierge is remote visual support software from Blitzz. A support agent or technician sends the customer a link by text message. The customer taps it and shares live video from their phone camera, so the agent can see the problem and guide the fix remotely instead of sending someone on site.

Q: Do customers need to download an app to use Blitzz Concierge?

No. The customer joins the video session from a text message link on their phone. There is no app to download and no complicated connection process.

Q: How does Blitzz Concierge reduce site visits?

Agents see the issue in real time, mark up what they see on screen, and walk the customer through simple fixes. Technicians are only dispatched for complex problems. Customer support teams using Blitzz save 5 to 6 trips per rep every month.

Q: How much does Blitzz Concierge cost?

Blitzz Concierge pricing starts at $420 per user per year and scales as your team grows.

Q: What ROI can I expect from Blitzz Concierge?

Teams save an average of $533 per rep every month, based on 10 calls per month. In a 30-day pilot, a large telecom provider gave Blitzz Concierge to 20 technicians, eliminated 120 site visits, and saved over $13,000.

Q: Which tools does Blitzz Concierge integrate with?

Blitzz Concierge integrates with Salesforce, Zendesk, ServiceNow, Genesys, and Zapier, and offers a REST API. Blitzz Embed lets you add Blitzz video support inside your own apps.

Q: Who uses Blitzz Concierge?

Enterprise contact centers and field service teams use Blitzz Concierge to solve simple problems remotely and send technicians only when an on-site visit is truly needed.

Q: How long does it take to roll out Blitzz Concierge?

Blitzz Concierge is delivered as SaaS, so you can add 5 or 500 users without a complicated setup. One North American telecom company brought 1,500 contact center agents on board in 2 days.

Q: Can I try Blitzz Concierge for free?

Yes. The Blitzz Challenge lets you run Blitzz Concierge in your own business for one month at no cost. The Blitzz Success Team helps you configure it for your workflow and track the results.

Live video support with Owlbert AI built in.

Your agent texts a link. The customer taps it and shares their phone camera. Owlbert AI recognizes the equipment, spots the issue and brings up the right fix while you are still on the call.

No app for customers
AI notes and summary
Works in your CRM

Agent marking up a customer's equipment during a Blitzz Concierge video session

Owlbert AIModel identified. Matching fix found.

Site visit avoidedResolved on the first call

Rated by support and inspection teamsG2 ★★★★★ 4.9/5 Capterra ★★★★★ 4.7/5No app for customersWorks in your CRM

Owlbert AI inside Concierge

Owlbert sees what your agent sees. Then it helps solve it.

Owlbert AI runs inside every Concierge session. It reads the live video, connects what the camera shows to a likely cause and puts the next step in front of your agent.

It sees

Reads the live video to recognize equipment, model numbers, indicator lights, damage and wiring.

It reasons

Connects what the camera shows to the likely cause. A red light on a known model becomes a diagnosis.

It resolves

Searches your knowledge base, manuals and past tickets, then shows the exact steps with the source.

It documents

Writes the call summary and notes, and syncs them with photos to your CRM when the call ends.

Owlbert AILive session

DetectedRX-450 router, rear panel

SymptomSolid red status light

Likely causeWAN cable not seated

RX-450 solid red status light97% match

Reseat the WAN cable in the yellow port
Power cycle for 30 seconds
Confirm the light turns solid white

Ask AICall summaryChat translation

Results

Fewer truck rolls. Faster fixes.

$533average saved per agent each month

48%faster issue resolution

30%fewer truck rolls with Owlbert AI

96%of reps resolved tickets faster

Savings based on 10 calls per agent per month. Resolution and rep figures from a 30 day telecom pilot with 20 technicians.

How it works

From text link to AI guided fix.

Send a link

Your agent texts or emails a secure link from Blitzz or your CRM.

Customer taps it

Their phone camera opens in the browser. Nothing to download.

Owlbert reads the sceneAI

AI identifies the equipment and symptom and surfaces the matching article.

Fix it and log itAI

Agent guides the fix with markup. AI writes the summary and syncs it to your CRM.

Features

Everything an agent needs on one call.

Ask AIAI

Capture any frame during the call. Owlbert identifies what is on screen and answers from your knowledge base.

Knowledge base answersAI

Ranked, cited answers from your articles, manuals and past tickets, right in the session panel.

AI call summaryAI

Notes, photos and a clean summary written for you and synced to your CRM.

Live chat translationAI

Chat with customers in their language. Owlbert translates messages in real time.

Live markup

Draw, point and freeze frames so customers know exactly what to touch.

One tap links

SMS or email links that open the camera in any phone browser. No app.

Customer story

How a North American telecom saves $800,000+ a month

A leading telecom rolled Blitzz Concierge out to its contact center and field teams.

5,500+site visits eliminated

+40point jump in NPS

2 daysto onboard 1,500 agents

Who uses it

Built for teams that fix things remotely.

Contact centers and field service teams use Concierge to solve simple issues remotely and send technicians only when needed.

Telecom and internet Consumer electronics Insurance Automotive Retail and e-commerce Healthcare devices Telehealth Banking and fintech

Integrations

Works in the tools you already use.

Launch sessions from your CRM or help desk. Owlbert's notes, photos and summaries land back on the ticket.

Salesforce Zendesk ServiceNow Genesys Cloud CX Microsoft Dynamics 365 NICE CXone HubSpot Zapier REST API All integrations

Pricing

Starts at $420 per user per year

Scales as your team grows. Try it free for a month with the Blitzz Challenge.

See pricing

FAQ

Questions about Concierge

What is Blitzz Concierge?

Blitzz Concierge is remote visual support software. An agent texts the customer a link and sees the problem through the customer's phone camera, with Owlbert AI helping identify the issue and the fix.

How does Owlbert AI work in Concierge?

During the call Owlbert reads the live video, recognizes equipment, model numbers and warning lights, and surfaces matching knowledge base steps. After the call it writes the summary and notes and syncs them to your CRM.

What does Owlbert AI use as its source of answers?

Your own content. Owlbert searches your knowledge base articles, manuals and past tickets, and shows the source with each answer.

Do customers need to download an app to use Blitzz Concierge?

No. The session runs from a text link in the phone's browser.

How does Blitzz Concierge reduce site visits?

Agents see the issue, mark it up and guide simple fixes on the call. Technicians go out only for complex problems.

How much does Blitzz Concierge cost?

Pricing starts at $420 per user per year and scales with your team.

What ROI can I expect from Blitzz Concierge?

Teams save an average of $533 per agent each month, based on 10 calls per agent per month.

Which tools does Blitzz Concierge integrate with?

Salesforce, Zendesk, ServiceNow, Genesys, Microsoft Dynamics 365, NICE CXone, HubSpot and Zapier, plus a REST API and Blitzz Embed.

Who uses Blitzz Concierge?

Enterprise contact centers and field service teams in telecom, electronics, insurance, automotive, retail, healthcare and banking.

How long does it take to roll out Blitzz Concierge?

It is SaaS, so you can add users without complex setup. One telecom onboarded 1,500 agents in 2 days.

Can I try Blitzz Concierge for free?

Yes. Start a free trial, or join the one month Blitzz Challenge with help from our Success Team.

Put AI on your next support call.

Start free and see Owlbert AI find the fix through your customer's camera.

Prefer a walkthrough? Book a demo

Inspection Companies

Customer Support Teams