*based on 10 calls per month
Forget about app downloads and complicated connection processes.
In one click, your support team is connected to customers.
"It was great. Customer liked it as well. She's an older lady and she didn't have issues getting it going on her Android phone."
-Field technician at a large telecom company
Get to a complete resolution faster and reduce multiple call-ins.
Reduced their average issue resolution time by 48%.
Of 40 customers surveyed, 73% said they preferred video assistance over a voice-only call.
78% of customers who were serviced with Blitzz Concierge™ found the tool "extremely helpful."
96% of reps found it resolved tickets faster.
Blitzz Concierge's SaaS deployment model means you can add 5 or 500 new users without a complicated setup process.
EXAMPLE:A leading North American telecommunications company with thousands of contact center agents brought 1,500 agents on board and up to speed in just 2 days.
A leading North American telecommunications company needed to improve their technical support services
Eliminated over 5,500 site visits.
40-point jump in their NPS score.
Remote visual support is a proven path to happy customers,
productive teams and support cost savings.
Traditionally, field service teams send technicians out for almost every issue. But Blitzz Concierge reduces field technician visits by solving simple problems, so you only send a tech when it's necessary.
High call volumes demand efficiency, both on the phone and for in-person visits. Blitzz Concierge helps contact center staff solve simple problems remotely and only send team members for complex issues.
Blitzz pricing starts at $420/year per user and scales as you grow.
Blitzz helps customer support teams save 5-6 trips per rep every month, saving an average of $533 per rep every month.
One large telecom provider piloted Blitzz Concierge™ with just 20 technicians for 30 days. The results?
They eliminated 120 site visits, saving them over $13,000 in one month.
(we’ll follow up with a demo).
Join the free Blitzz Challenge to put Concierge™ to work in your business for 30 days at no cost.
We'll partner you with Success Team to implement the simple best practices that helped one company.