DNV Accelerates Technical Support and Remote Inspections with App-Free Video Collaboration

The Challenge: Technical Support Friction and Remote Inspection Barriers

As a global technical services provider operating across diverse industries and geographies, DNV's experts regularly need to provide remote support, conduct virtual inspections, and collaborate visually with customers and field teams. These interactions are often time-sensitive—whether it's troubleshooting a critical system issue aboard a vessel, verifying installation compliance for renewable energy equipment, or conducting remote audits for certification processes.

DNV's traditional approach to remote visual collaboration created several operational challenges:

• Software Download Friction: When DNV technical experts needed to connect visually with customers or field teams, they typically relied on third-party video conferencing platforms like Zoom, Teams, or other tools. This required recipients to download apps, create accounts, or navigate complex setup processes—creating significant friction, especially for customers in remote locations, vessels at sea, or industrial environments with limited connectivity or IT restrictions.
• Time-Sensitive Support Delays: In emergency or urgent technical support scenarios, the time required to walk customers through app downloads and account setup could delay critical assistance by 15-30 minutes or more. For maritime incidents, equipment failures, or compliance verifications with tight deadlines, these delays directly impacted operations and customer satisfaction.
• Inconsistent Customer Experience: Different customers had varying levels of technical comfort and access to different platforms. Some had corporate policies restricting certain applications, others lacked adequate download bandwidth in remote locations, and many simply found the process unnecessarily complicated for what should be a quick support interaction.
• Limited Screen Sharing Capabilities: Many situations required DNV experts to view technical documentation, system interfaces, control panels, or digital displays that customers or field teams were viewing on their devices. Traditional phone calls couldn't provide this visual context, and complex screen sharing setups through third-party platforms added another layer of friction.
• Global Scale Complexity: With operations spanning 100+ countries and serving clients in diverse industries, DNV needed a solution that would work seamlessly regardless of geographic location, device type, network conditions, or customer technical sophistication.
• Compliance and Security Concerns: As a certification body handling sensitive technical information, DNV required secure communication channels that met enterprise security standards while remaining accessible to customers with varying IT infrastructures.
• Field Team Coordination: DNV's own field inspectors and surveyors often needed to collaborate with headquarters experts during on-site inspections, certifications, or technical assessments. Coordinating these visual collaborations through traditional video conferencing tools proved cumbersome, particularly in industrial environments, offshore locations, or areas with limited connectivity.

DNV needed a visual collaboration solution that would eliminate setup friction, provide instant connectivity, support both live video and screen sharing capabilities, work reliably across global operations, and deliver enterprise-grade security—all while being simple enough for any customer or field team member to use without technical assistance.

The Solution: Instant Visual Connection Without Download Barriers

DNV selected Blitzz Concierge—an app-free mobile video platform—to transform how its technical experts connect visually with customers and field teams worldwide.

Key features utilized by DNV:

1. True App-Free Access: A DNV technical expert simply sends a secure link via SMS text message or email to the customer or field team member. When the recipient clicks the link, the DNV expert instantly gains a real-time visual connection through the recipient's smartphone camera—no apps to download, no accounts to create, no software to install. This eliminates all setup friction and enables immediate collaboration, even in time-critical situations.
2. One-Click Screen Capture: The screen sharing functionality allows customers and field teams to instantly share their mobile device screens with DNV experts. This is particularly valuable when reviewing technical documentation, displaying system error messages, showing control panel interfaces, or navigating digital platforms—enabling DNV experts to see exactly what the customer sees and provide precise guidance.
3. Rapid Deployment: Setup is extraordinarily simple. DNV technical experts can initiate a video session in seconds, and recipients can join with a single click—no IT support required, no compatibility issues, no training needed. This "just works" approach has proven especially valuable in urgent support scenarios and when working with customers who have limited technical expertise.
4. Live Interactive Video: Full two-way video communication enables DNV experts to visually assess situations in real-time, whether it's inspecting equipment conditions, verifying installation compliance, guiding troubleshooting procedures, or conducting remote surveys. The interactive nature allows for natural conversation and immediate feedback.
5. Augmented Reality (AR) Annotation: Both parties can draw, highlight, and annotate directly on the live video stream in real-time. This makes it easy for DNV experts to point out specific components, indicate areas requiring attention, guide measurement locations, or provide visual instructions that eliminate ambiguity.
6. Enterprise Security: Blitzz provides bank-level encryption and enterprise security features that meet DNV's strict requirements for protecting sensitive technical and business information during remote collaborations.
7. Global Reliability: The platform works seamlessly across different countries, network conditions, and device types—essential for DNV's worldwide operations spanning maritime vessels, offshore installations, remote energy sites, and industrial facilities.
8. No Recipient Prerequisites: Customers and field teams don't need specific devices, operating systems, or pre-installed software. If they have a smartphone with a camera and internet connection, they can connect instantly with DNV experts.

The implementation was seamless: DNV technical experts across multiple business units began using Blitzz with minimal training, and the instant-access nature of the platform meant customers and field teams could participate immediately without any setup requirements on their end.

DNV's work is critical—they provide assurance services that keep people safe and operations running smoothly across industries worldwide. With our app-free video support and intuitive screen sharing capabilities, DNV experts can connect instantly with anyone, anywhere, to provide the visual collaboration that complex technical challenges require.

— Rama Sreenivasan, Founder and CEO of Blitzz

The Results: Streamlined Support and Enhanced Global Collaboration

By integrating Blitzz Concierge into its technical support and remote inspection operations, DNV transformed how its experts collaborate visually with customers and field teams, leading to significant improvements in efficiency, responsiveness, and customer satisfaction:

• Eliminated Setup Friction: The app-free approach removed all download and configuration barriers, enabling DNV experts to connect instantly with customers and field teams. What previously required 15-30 minutes of setup frustration now happens with a single click.
• Faster Response Times: Time-sensitive technical support scenarios that previously faced delays due to software setup can now begin immediately, enabling DNV to provide real-time assistance when customers need it most—whether addressing maritime emergencies, equipment failures, or certification deadline pressures.
• Universal Accessibility: DNV can now provide visual support to any customer or field team member with a smartphone, regardless of their technical sophistication, corporate IT policies, location constraints, or network bandwidth limitations. The simple SMS link works everywhere.
• Enhanced Screen Sharing: The intuitive screen capture functionality enables customers to instantly share system interfaces, error messages, technical documents, and control panel displays with DNV experts. This visual context dramatically improves the accuracy and efficiency of remote guidance and troubleshooting.
• Improved First-Contact Resolution: With immediate visual access and screen sharing capabilities, DNV experts can diagnose issues and provide accurate guidance during the initial interaction, reducing the need for multiple follow-up calls or escalations.
• Strengthened Global Operations: The platform's reliability across diverse geographic locations, network conditions, and device types supports DNV's worldwide service delivery, enabling consistent collaboration quality whether working with a vessel in the North Sea, a wind farm in Texas, or a manufacturing facility in Singapore.
• Greater Customer Satisfaction: Customers appreciate the simplicity and immediacy of the Blitzz experience. No software downloads, no account creation, no IT department involvement—just instant access to DNV's technical expertise when they need it most.
• Expanded Use Cases: The ease of deployment has encouraged DNV teams to use video collaboration for more scenarios, including remote inspections, virtual audits, installation verifications, training sessions, and collaborative problem-solving across business units.
• Enhanced Field Team Support: DNV's own inspectors and surveyors can easily connect with headquarters experts during on-site assessments, enabling real-time consultation and decision-making that improves the quality and efficiency of field operations.
• Scalable Partnership: The solution scales effortlessly across DNV's diverse service portfolio, from maritime classification to renewable energy certification to management system audits, providing a unified visual collaboration platform for the entire organization.

Key Success Metrics

Conclusion

By integrating Blitzz Concierge into its global technical support and remote inspection operations, DNV eliminated the friction and delays associated with traditional video conferencing platforms. Technical experts can now connect instantly with customers and field teams worldwide through a simple SMS link—no apps to download, no accounts to create, no complexity to navigate.

The app-free approach and intuitive screen capture capabilities have transformed how DNV delivers remote support, conducts virtual inspections, and collaborates across its diverse service portfolio. Customers appreciate the simplicity and speed, while DNV experts value the reliability and universal accessibility that enables them to provide world-class service regardless of location or customer technical sophistication.

This partnership has strengthened DNV's ability to fulfill its mission of safeguarding life, property, and the environment across maritime, energy, industrial, and certification domains. With Blitzz eliminating technical barriers to visual collaboration, DNV continues to set the standard for responsive, expert technical support that helps customers worldwide maintain safe, sustainable, and compliant operations.

Blitzz has become an essential tool in DNV's commitment to delivering trusted expertise whenever and wherever it's needed—ensuring that when customers face technical challenges, DNV experts can see the problem, share their screens, and solve it together, instantly.