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PRICING

Blitzz Cobrowse Pricing

Simple pricing for all team sizes. 

Cobrowse for Browser

Real-time collaboration made effortless — connect, guide, and resolve instantly within any browser.

$15/month per agent

Billed annually

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  • No App or Plugin Required
  • Real-Time Browser Collaboration
  • Live Cursor and Annotation Tools
  • High-Resolution Screen Sharing
  • Secure Session Control & Privacy

Cobrowse Everywhere (Browser + Mobile SDK)

Deliver seamless cobrowsing across web and mobile — one powerful solution for every customer touchpoint.

$25/month per agent

Billed annually

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  • Unified Experience Across Web & Mobile
  • No App Switching or Screen Sharing Hassles
  • Real-Time Guidance with Cursors & Markups
  • Seamless Integration with Existing Apps
  • Session Insights for Better Support Optimization
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Tens of thousands of agents, inspectors, and reps use Blitzz

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Compare all features

Cobrowse for Browser

$150 /mo

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Cobrowse Everywhere

$2545.50 /month

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Cobrowse for Browser

Cobrowse Everywhere

Standard Features
Web and Mobile Browser Co-browse
Mobile SDK
Embed Cobrowse capabilities directly into your mobile app for seamless in-app customer support and collaboration.
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Guided Cursor
Use a shared cursor to point, guide, and visually direct users without taking control of their screen.
Markup Annotations
Draw and highlight directly on the shared screen to communicate and resolve issues faster.
Screen Sharing
Instantly share your screen to guide customers or teammates through complex tasks in real time.
Voice and Video Calling
Communicate instantly with customers through built-in voice and video calls for faster, more personal support.
Session Replay
Review past interactions with detailed session replays to analyze user behavior and improve support quality.
Admin Access and Configuration
Form Field Masking
Securely mask or highlight sensitive on-screen data to protect customer privacy during sessions.
White Label / Custom Branding
tch your brand’s look and feel with custom logos and colors.

Integrations
Cobrowse for Zendesk
Empower agents to see what customers see and provide real-time guidance—all within the Zendesk workspace.
Cobrowse for Salesforce
Enable your support and sales teams to assist customers visually—right from within Salesforce.
Cobrowse for Genesys
Deliver real-time visual support inside Genesys, helping agents guide customers seamlessly through any digital journey.
And More...
Extend Cobrowse across your favorite platforms and custom apps with flexible APIs and SDKs for limitless integration.

Customization & Developer Options
White Label / Custom Branding
Match your brand’s look and feel with custom logos and colors.
Custom API & Webhooks
Automate workflows and connect session data to CRMs or analytics tools.
Localization / Multi-Language Support
Offer Cobrowse sessions in multiple languages for global teams.

Analytics & Insights
Session Analytics Dashboard
Monitor usage, average duration, satisfaction scores, and outcomes.
Performance Metrics & KPIs
Track adoption, agent efficiency, and customer impact from Cobrowse usage.

Security & Compliance (Add-On)
SSO/SAML Authentication
Simplify and secure user access with Single Sign-On (SSO) and SAML-based authentication for enterprise-grade identity management.
Vendor Review & Security Questionnaire
Streamline compliance with custom MSAs, security questionnaires, and vendor assessments tailored to your organization’s requirements.
Access Audit Logs
Track every session and action with detailed audit logs to ensure transparency, compliance, and security.
SOC 2 Report Access
Gain peace of mind with on-demand access to Blitzz’s SOC 2 compliance report, demonstrating our commitment to data security and trust.

FAQ

What is Cobrowsing software?

Cobrowsing (collaborative browsing) software lets your support or sales agents securely view and guide customers through your website in real time. Unlike remote desktop tools, Cobrowse software works directly inside the browser—no downloads required—and is ideal for customer service, onboarding, and troubleshooting.

What’s the difference between Cobrowsing and Screen Sharing?

Cobrowse focuses on the browser tab only, keeping customer data safe. Screen sharing, on the other hand, shares the entire desktop and may expose private information. Cobrowsing is faster, lighter, and designed for secure customer support sessions.

How secure is Blitzz Cobrowse?

Blitzz Cobrowse uses end-to-end encryption, role-based permissions, and data isolation to ensure every session is private and protected. All data stays within the customer’s browser, meeting enterprise-grade security standards.

Does Cobrowse software hide sensitive data like passwords or credit card numbers?

Yes. Blitzz includes Data Marking and Field Masking features to automatically block or blur sensitive information (e.g., SSNs, passwords, payment details) during Cobrowse sessions—keeping your business compliant with GDPR, HIPAA, and SOC 2.

Do customers need to install or download anything to use Cobrowse?

No installation is needed. Customers start a Cobrowse session instantly from your website or app using a secure link or code. It’s 100% browser-based, making deployment easy for any team.

What integrations are included in Cobrowse pricing plans?
Blitzz Cobrowse integrates natively with Salesforce, Zendesk, Genesys, HubSpot, and other CRM or contact-center platforms. API and SDK access are also available for advanced customization and analytics.
Can I use Cobrowse inside my mobile app?

Yes. With the Blitzz Mobile SDK, you can embed Cobrowse directly into your iOS or Android app to provide real-time in-app customer support without redirecting users.

How is Cobrowse software priced?

Blitzz offers flexible Cobrowse pricing models based on agent seats or session volume. Plans are designed to scale with your team—from small customer-support groups to enterprise contact centers. Contact us for a customized quote.

What compliance and certifications does Blitzz Cobrowse have?

Blitzz meets SOC 2, GDPR, and CCPA standards and supports SSO/SAML authentication, audit logs, and data-privacy controls required by regulated industries like finance, healthcare, and government.

Can I try Cobrowse before buying?

Yes! You can request a free demo or trial to experience Cobrowse features, integrations, and security firsthand before selecting a pricing plan that fits your business.

Next Steps

We’d be happy to give a product demo, answer any technical questions, or share best practices.

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