No. Blitzz uses app-free, browser-based video calling. Customers simply click a secure link sent via SMS or email and connect instantly from any smartphone browser on iOS or Android. No app store visits or downloads required. This removes technical barriers and dramatically increases connection success rates.

AI Call Summary automatically generates intelligent summaries of every support session. The AI analyzes the conversation to extract key details, including the issues discussed, troubleshooting steps taken, and resolutions reached. This saves agents significant time on post-call documentation and creates searchable session records for future reference.

Yes. Blitzz Live Location Tracking captures GPS coordinates during remote video inspections. Inspectors can view the participant's location on an interactive map in real-time, track movement paths if they're traveling, and save location data with timestamped photos for complete documentation. This feature is essential for insurance claims, property inspections, and field service verification.

Yes. Blitzz provides enterprise-grade security, including end-to-end encryption, SOC-2 Type II compliance, comprehensive audit trails, and SSO/SAML integration. All session recordings are securely stored and accessible only to authorized personnel. The platform meets security requirements for healthcare, financial services, insurance, and other regulated industries.

Blitzz integrates with leading CRM and customer service platforms, including Salesforce, ServiceNow, Zendesk, Genesys, Microsoft Teams, Cisco Finesse, and more. RESTful APIs enable custom integrations with any system. Session data, recordings, and documentation flow automatically into your existing workflows without manual data entry.

During a live video session, agents can activate OCR (Optical Character Recognition) to extract text from the video stream. Simply capture an image and draw a box around the text you need VIN numbers, serial numbers, model numbers, barcodes, or any printed text. The extracted text is automatically copied and saved to the session history, eliminating manual transcription.

Yes. Blitzz includes Offline Mode with async file upload capabilities. Participants can capture images and documentation even without a stable internet connection. When connectivity is restored, the data automatically uploads and syncs with the session. Additionally, Blitzz automatically adjusts bandwidth utilization based on connection strength to maintain call quality.

Yes. Blitzz can automatically generate professional inspection reports in Microsoft Word format. The report compiles all session data, including captured photos, annotations, GPS location, timestamps, and inspector notes, into a branded, ready-to-share document. This eliminates manual report creation, ensures consistent documentation, and significantly reduces post-inspection administrative time.