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USE CASE - Equipment Troubleshooting
 

Troubleshoot Equipment Faster with Remote Visual Support.

Resolve technical issues in real time - without waiting for a site visit. Blitzz gives your teams visual context to diagnose and solve problems quickly.

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Elevate Efficiency- Mastering First-Time Call Resolution in Food Equipment Support
The Role of Empathy in Customer Service- Why It Matters More Than Ever

Why Blitzz?

When Equipment Fails, Downtime Is Costly!

Every minute of unplanned equipment downtime affects productivity, revenue, and customer satisfaction. Traditional troubleshooting over the phone often results in delays, repeat calls, or unnecessary technician dispatches.

Common Challenges:

  • Incomplete information from the field
  • Difficulty describing equipment issues verbally
  • Long resolution times and service interruptions
  • High cost of on-site inspections
  • “The average cost of unplanned downtime in manufacturing is $260,000 per hour.” – Aberdeen Group

Save an average of
$533 per agent every month.

*based on 10 calls per month

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Visual Inspection- The Unsung Hero of Maintenance for Food Equipment

Remote Eyes on the Problem—In Seconds

Blitzz brings your experts and technicians together in a live video session to instantly assess and resolve equipment issues. From factories to service vans, your team can guide visual diagnostics without being on-site.

  • Live Video Troubleshooting – View problems through the technician’s or customer’s phone
  • Real-Time Annotations – Mark components, highlight issues, and direct action
  • AI-Powered Diagnostics – Use visual data to assist with root cause analysis
  • Documentation & Reporting – Record sessions for compliance and future reference

How It Works?

A Seamless Experience in Just 3 Steps

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Initiate a Session
A field tech or customer shares video using a secure link—no app required.

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Assess Visually
Experts watch the live stream to evaluate the issue directly.

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Guide in Real Time
Use annotations or verbal instructions to walk the user through next steps.

 

Benefits for Technical Teams & Operations

Reduce Downtime. Improve Efficiency. Empower Teams.

Faster Diagnosis

Eliminate guesswork with immediate visual insight.

Fewer Truck Rolls

Resolve issues remotely without dispatching technicians unnecessarily.

Increased Uptime

Keep systems running smoothly by accelerating resolution cycles.

CASE STUDY
 

How Teams Use Blitzz for Equipment Support

"We cut equipment downtime by 50% with remote visual support. Our engineers can now troubleshoot issues instantly without traveling across the state."
— James Nolan, Maintenance Lead

5,500+

Eliminated over 5,500 site visits.

+40

40-point jump in their NPS score.

Fix Equipment Issues—Faster, Smarter, Remotely

Reduce field service costs, improve response time, and empower your teams with remote troubleshooting tools.

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What you can expect?

Results achieved by a recent Blitzz Success Challenge participant 👇

Before Blitzz, our agents had to rely entirely on verbal descriptions. Now they see the issue in seconds. We've reduced truck rolls by 38% and CSAT has never been higher.

Danielle R.
Contact Center Manager

With Blitzz, our average handling time dropped by 35%. Our agents love how easy it is to start a session, and our customers appreciate not having to download anything. It's been a game-changer for first-call resolutions.

Emily Tran
Director of Customer Experience

Blitzz helped us drastically reduce unnecessary truck rolls. The visual clarity it provides lets our agents make confident decisions in minutes. Support calls that used to take 30 minutes are now resolved in under 10.

Carlos Mendez
Technical Support Lead
 

Works with Your Tools. Secured for Your Industry.

Blitzz connects to your asset management and support systems and meets enterprise-grade security standards.

  • Integrates with: ServiceNow, Salesforce, Zendesk, custom field service tools
  • SOC 2, GDPR, and HIPAA compliant
  • End-to-end encryption and role-based access controls

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#faqs

Frequently Asked Questions

Have Question? We are here to help

Do I need to install hardware at the customer’s site?

No. Remote sessions use the smartphone camera—no installations required.

Can remote experts assist multiple field techs simultaneously?

Yes. Sessions can be managed in parallel depending on your team’s capacity.

Is video stored securely?

Absolutely. Session recordings are encrypted and access-controlled.

Can I integrate this into my asset or issue tracking system?

Yes, via API or direct integration with tools like ServiceNow and Salesforce.

What kind of equipment can this support?

From HVAC and telecom systems to factory robotics and consumer appliances—if it can be seen, it can be supported.