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The notes write themselves.
When the call or inspection ends, Owlbert AI writes a clean summary with photos, findings and next steps, then syncs it to your system of record.
Owlbert AI built into every product
Visual AI for every support call, inspection and jobsite.
Blitzz is remote visual assistance software with built-in AI. Your team sees what customers and crews see through one link, and AI recognizes what's on camera, guides the fix and writes the report.
No app for customersWorks in your CRM14-day free trial
Trusted by support, field and inspection teams at enterprises, cities and public agencies
Owlbert AI
One AI layer across every Blitzz product.
Owlbert AI is the AI assistant built into Blitzz. Pick a capability to see how it works in a real session.
AI sees what's on camera.
During a live session, Owlbert AI recognizes the equipment, reads serial numbers with OCR and puts the right article in front of the agent.
Your manuals, answered in seconds.
Owlbert AI reads your manuals and help articles, so agents ask a question mid-session and get an answer with the source.
Customers fix common issues on their own.
Owlbert AI walks customers through simple fixes first, and hands off to a live agent with full context when they need one.
Find any jobsite photo in seconds.
Owlbert AI tags every photo as it is captured, so crews and office staff search by what is in the shot instead of scrolling.
A voice guide for every job.
Owlbert AI talks crews through each shot the job needs, so nothing gets missed and the record is complete before they leave site.
Products
Pick the Blitzz product built for your team.
Five visual products on one platform, each with Owlbert AI built in.
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Remote visual assistance AIBlitzz Concierge
Live video support through your customer's phone camera. Fix it on the first call.
- Live pointer and markup
- 2x and 3x remote zoom
- OCR for serial numbers
From $175/moExplore → -
Remote video inspections AI
Blitzz Inspect
Inspect sites and claims remotely with evidence that holds up.
- GPS and time on every photo
- Offline Mode
- Word inspection reports
From $334/moExplore → -
Jobsite photo documentation AIBlitzzCam
Every jobsite photo organized by project and ready to share with clients.
- AI photo tagging and search
- Voice guided walkthroughs
- Client share links
Start freeExplore → -
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Co-browsing AIBlitzz Co-Browse
Guide customers through your website or app and finish the task together.
- See their page live
- Website and mobile app
- Fewer abandoned carts
From $19/agent/moExplore → -
Screen sharing AIBlitzz ScreenShare
Browser-based screen sharing with live annotation. No installs.
- One-click sharing
- Live annotation
- Captures saved to the session
From $19/agent/moExplore → -
Not sure where to start?
Talk to a Blitzz expert
Tell us how your team works. We'll show you the right product on a real use case.
Live walkthroughBook a demo →
How a live video session works
Three steps to a Concierge or Inspect session.
Blitzz ConciergeBlitzz Inspect
Your agent or inspector sends a link, sees what the customer sees, and Owlbert AI handles the notes. Nothing to install on the customer's side.
Send a link
Text, email or WhatsApp a secure link from Blitzz or straight from your CRM. They tap it and join in the browser.
See and solve
Point, draw, zoom and capture. AI recognizes what's on camera and suggests the fix in real time.
AI assistAuto-document
Photos, notes and an AI summary land in Salesforce, ServiceNow or Zendesk when the session ends.
AI summary
Results
Fewer trips. Faster answers.
- fewer truck rolls
- 60% Major telecom provider
- lower travel costs
- 75% Tank inspection business
- faster issue resolution
- 3x Blitzz customer results
- customer connection rate
- 95% No app download needed
Contact centers and field service
Resolve on the first call and send techs only when needed.
Remote visual assistance →Building departments and insurers
Run virtual inspections and close claims without the drive.
Remote video inspections →Contractors and restoration
Document every job with organized, shareable photo proof.
Jobsite photo documentation →Integrations
Works inside the tools your team already uses.
- Salesforce
- Genesys Cloud CX
- Zendesk
- ServiceNow
- Microsoft Dynamics 365
- NICE CXone
- HubSpot
Security
Enterprise ready from day one.
- Encrypted in transit and at rest
- Guest consent before every session
- SAML single sign-on
FAQ
Questions buyers ask about Blitzz.
Short answers about the platform, pricing, AI and security.
What is Blitzz?
Blitzz is an AI-first remote visual assistance platform. Support agents, remote experts and inspectors send a link by text, email or WhatsApp, and the customer or technician joins live video from their phone's browser with no app. Owlbert AI recognizes what's on camera, suggests the fix and writes the session summary. Blitzz offers five products: Concierge, Inspect, Co-Browse, ScreenShare and BlitzzCam.
Which Blitzz product do I need?
Use Blitzz Concierge for remote visual assistance over live video. Use Blitzz Inspect for remote video inspections with GPS and time stamped photos. Use Blitzz Co-Browse to guide people through your website or app, Blitzz ScreenShare for screen sharing, and BlitzzCam for jobsite photo documentation. Owlbert AI is built into all of them.
What is Owlbert AI?
Owlbert AI is the AI assistant built into Blitzz. During a session it recognizes equipment in live video and suggests the matching knowledge base article. After the session it writes a summary and syncs it to your CRM. It also powers self service for customers and photo tagging, search and voice walkthroughs in BlitzzCam.
Do customers need to download an app to use Blitzz?
No. Customers and on-site technicians join Blitzz sessions from their phone's browser, Safari on iPhone or Chrome on Android, by tapping a link. Agents run Blitzz in a desktop browser. BlitzzCam is the one exception: field crews use a mobile app, and clients view photos through a link.
How much does Blitzz cost?
Blitzz Concierge starts at $175 per month billed annually, including the first 5 users, with additional users at $35 per month. Blitzz Inspect starts at $334 per month billed annually with 600 inspection credits a year. Co-Browse and ScreenShare start at $19 per agent per month. Enterprise plans are quoted, and a 14-day free trial is available.
Is Blitzz secure?
Yes. Blitzz encrypts data in transit and at rest, requires guest consent before every session and supports SAML single sign-on.
What is a remote video inspection?
A remote video inspection uses live video to inspect a site, asset or piece of equipment without sending someone in person. With Blitzz Inspect, the contractor or policyholder taps a link and walks the site on their phone while the inspector guides each view and captures GPS and time stamped photos.
Which tools does Blitzz integrate with?
Blitzz integrates with Salesforce, Genesys Cloud CX, Zendesk, ServiceNow, Microsoft Dynamics 365, NICE CXone and HubSpot, so agents can start sessions and save photos, notes and AI summaries in the tools they already use.
See Blitzz on your use case.
Book a demo or start a 14-day free trial.