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Visual AI for every support call, inspection and jobsite.
Blitzz is remote visual assistance software. Support agents and inspectors see through a customer's or crew's phone camera from one link, with no app to download. Built-in AI writes the notes and the report.
Find the right fit
What does your team do?
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Solve support calls without a truck roll
For contact centers and help desks. See the problem live, guide the fix, and keep customers out of the queue.
Inspect and document jobs from anywhere
For building departments, insurers and contractors. Run remote inspections and capture GPS-stamped photos on every job.
Products
Pick a product
Concierge
See through the customer's camera and guide the fix.
From $175/moExplore → Remote inspectionsInspect
Run video inspections and get a report when you hang up.
From $334/moExplore → Jobsite photosBlitzzCam
Photo app for crews. Every photo saved to the right job.
Free to startExplore → Web guidanceCo-Browse
Guide customers through your website or forms in real time.
From $19/agent/moExplore → Screen sharingScreenShare
See a customer's screen from a link. No download.
From $19/agent/moExplore →How it works
Three steps to a Concierge or Inspect session
Send a link
Text, email or WhatsApp. The customer taps it and the camera opens in their browser.
See and solve
Point, draw, zoom and capture photos while you talk them through it.
It documents itself
The summary, photos and notes go to your CRM when the call ends.
Owlbert AI
AI that does the paperwork
- Session summaries. Notes written for you after every call.
- Agent assist. Reads serial numbers and recognizes equipment on camera.
- Answers from your manuals. Suggests the next step from your knowledge base.
- Photo tagging. Jobsite photos sorted and searchable.
Integrations
Works inside the tools you use
Encryption in transit and at rest, guest consent before every session, and SAML single sign-on. Security details →
FAQ
Common questions
Short answers about Blitzz products, pricing, AI and security.
What is Blitzz?
Blitzz is remote visual assistance software with built-in AI. Support agents and inspectors send a link by text, email or WhatsApp, and the customer or crew joins live video from their phone's browser with no app. Blitzz offers five products: Concierge, Inspect, Co-Browse, ScreenShare and BlitzzCam.
Which Blitzz product do I need?
Concierge for live video support. Inspect for remote inspections. BlitzzCam for jobsite photos. Co-Browse to guide people through your website. ScreenShare to see a customer's screen.
What is Owlbert AI?
Owlbert AI is the AI built into every Blitzz product. It recognizes equipment, reads serial numbers, suggests next steps from your knowledge base, writes session summaries and tags jobsite photos.
Do customers need to download an app?
No. Customers join from a link in their phone's browser. BlitzzCam is the exception: field crews use the BlitzzCam mobile app.
How much does Blitzz cost?
Concierge starts at $175/mo billed annually, with the first 5 users included and extra users at $35/mo. Inspect starts at $334/mo billed annually and includes 600 inspection credits a year. Co-Browse and ScreenShare start at $19 per agent per month. BlitzzCam is free to start. Enterprise plans are quoted.
Is Blitzz secure?
Blitzz encrypts data in transit and at rest, asks every guest for consent before a session starts, and supports SAML single sign-on. See the security page for details.
What is a remote video inspection?
A remote video inspection is an inspection done over live video instead of an on-site visit. The inspector sends a link, the homeowner, contractor or technician shows the site on their phone, and Blitzz Inspect captures photos and builds the report.
Which tools does Blitzz integrate with?
Blitzz integrates with Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, plus Zapier and a REST API.
See Blitzz on your use case
Book a demo or start a 14-day free trial.