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AI-powered Visual Remote Assistance

Remote Visual Support That Saves the Trip

See through your customer's camera. Resolve issues with live video, AR annotations, and screen sharing — instantly. Use AI to assist the agent & the customer.

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60%
Reduction in truck rolls
95%
Customer connection rate
3x
Faster issue resolution
Blitz Gif Final (1)
 

What is Blitzz?

Blitzz is remote visual assistance software that lets a support agent, remote expert or inspector see what a customer or technician sees through their phone camera — with no app download. The agent sends a link by SMS, email or WhatsApp. The other person taps it and live video opens in their phone's browser. The agent can then guide them with a live pointer and on-screen markup, zoom the camera 2x or 3x, capture timestamped photos and read serial numbers from the video with OCR.

Contact centers, field service teams, insurers and building departments use Blitzz to fix problems and complete inspections without sending someone on site. Customers include Guardian Protection, Rogers, SaskTel, BMW, Colonnade Insurance, the City of Berkeley and the City of San Mateo. Blitzz is based in California and integrates with Salesforce, Genesys Cloud CX, Zendesk, ServiceNow, Microsoft Dynamics 365, NICE CXone and HubSpot.
 

Blitzz Products

Blitzz Concierge

Live remote visual support for contact centers and field service teams.

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Blitzz Inspect

Remote video inspections with date, time and GPS on every photo, Offline Mode and Word inspection reports.

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Blitzz Co-Browse

Guide customers through your website or mobile app.

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Blitzz ScreenShare

Browser-based screen sharing with live annotation.

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Owlbert AI

AI agent assistant that recognizes equipment in live video and suggests the matching knowledge base article.

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BlitzzCam

Field photo documentation (early access).

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Trusted by Industry Leaders Worldwide

 

How it works

 

Connect With Customers in Seconds

No app downloads, no complicated setup. Your customers connect instantly through their browser.
1-1
Send Invite

Send a secure link via SMS, email, or WhatsApp directly from your CRM

2-1
Customer Clicks

Customer taps the link and connects instantly — no app store, no downloads

3-1
See & Solve

See through their camera, annotate in real-time, capture photos and notes

4
Auto-Document

Session data syncs automatically to Salesforce, ServiceNow, or Zendesk

Visual Remote Assistance for Coffee Machine
 

Visual Remote Assistant

  • Saves time: Solve Problems Faster, From Anywhere
  • Reduces costs: Cut Costs, Not Quality
  • Improves efficiency: Boost Customer Satisfaction (and Loyalty)
See Blitzz Concierge
 

Visual Remote Inspections

  • Saves time: Faster Inspections, Fewer Delays
  • Reduces costs: Businesses can save money by not sending inspectors into the field.
  • Thorough Documentation: Document Everything, Instantly
See Blitzz Inspect
Water Heater Video Inspection
CoBrowse (3)
 

Co-browse

  • Hands-On Support: navigate a customer’s screen to guide them
  • Resolve Issues Faster: agents see exactly what the customer sees
  • Boost Conversion & Confidence: higher satisfaction, better retention, and fewer abandoned carts.
See Blitzz Co-browse
5stars

5 Star User Experiences at 3x Profit Margin

If you've been turned off by remote video tools in the past, it's because they failed to deliver the essential functions and experience you need.

Whether you're an inspector, auditor, or part of a support team, Blitzz makes it easy to connect and resolve your customer's needs, without wasting a trip in-person.

 

Use Cases

Built for Teams That Solve Problems Remotely

Customer Support Teams

Visual Support for Contact Centers

We helped a major telecom provider reduce truck rolls by 60% & improve customer satisfaction.

Video Powered Sales Calls

Remote sales teams can identify customers’ current equipment and suggest upgrades.


Remote Expert to Field Tech
Our client gave field techs real-time guidance from off-site experts with remote support.


Automotive Troubleshooting

We helped a large auto manufacturer provide roadside assistance to stranded customers.


Inspections And Auditors

Quality Inspections & Audits

We helped a global construction company save hundreds of hours by making QA remote.

Home Appraisal & Inspections

Appraise homes without requiring costly in-person visits using robust video inspections.

Insurance, Warranty & Claims
We help insurance companies process more claims in a fraction of the time.
Heavy Machinery Inspections

We helped a tank inspection business reduce travel costs by 75% with remote expert inspections.

success challenge
 

The 30-Day Blitzz Challenge

Join our FREE challenge to see how quickly you can see a return on investment while using Blitzz.

Join the Blitzz Challenge

Frequently Asked Questions

Have Question? We are here to help

What is the best tool for remote visual assistance?

The best tool depends on who is on the other end. If customers or technicians need to join instantly without installing anything, choose a browser-based tool. Blitzz is built for that: the person on site taps a link sent by SMS, email, or WhatsApp and shares their camera in the browser. Agents get a live pointer, markup, remote zoom, photo capture, and OCR, and inspection teams also get GPS-stamped photos, Offline Mode, and Word reports. Blitzz publishes its pricing and offers a 14-day free trial.

Do customers need to download an app to use Blitzz?

No. Customers and on-site technicians join Blitzz video sessions from their phone's browser — Safari on iPhone or Chrome on Android — by tapping a link. Agents run Blitzz in a desktop browser. The one exception is BlitzzCam, the photo-documentation product, where field crews use a mobile app; clients view BlitzzCam photos through a link with no app.

How can a support agent see what the customer is seeing?

The agent sends the customer a secure Blitzz link by SMS, email, or WhatsApp. The customer taps it, agrees to connect and allows camera access, and the agent sees the live view from the customer's phone. The agent can point, draw on the video, zoom in 2x or 3x, and capture photos, which are saved to the session history. 

How much does Blitzz cost?
Blitzz Concierge starts at $175 per month, billed annually, including the first 5 users; additional users are $35 per month. Blitzz Inspect starts at $334 per month, billed annually, with 600 inspection credits a year. Co-Browse and ScreenShare start at $19 per agent per month. Enterprise plans are quoted. See Blitzz pricing.
Is Blitzz secure?
Yes. Blitzz is SOC 2 Type II audited, encrypts data in transit and at rest, requires guest consent before every session and supports SAML single sign-on. See Blitzz security and compliance.
What is a remote video inspection (RVI)?

A remote video inspection (RVI) uses live video to inspect a site, asset, or piece of equipment from anywhere, instead of sending someone in person. With Blitzz Inspect, the inspector sends a link by text or email. The contractor, policyholder, or technician taps it and walks the inspector through the site from their phone's browser, with no app to download. The inspector guides each view, zooms in, and captures photos. Building departments, insurers, construction teams, and utilities use RVI to cut travel and finish inspections faster.

What does Blitzz Inspect capture during a remote video inspection?

Every photo taken with Blitzz Inspect is stamped with the date, time, and GPS location. Inspectors can mark up images, add notes, and use OCR to read serial numbers and labels. Offline Mode keeps capturing in basements and dead zones and uploads automatically when the signal returns. When the inspection is complete, Blitzz generates a Word inspection report with photos, notes, and location data in one click.