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How vital is excellent call center service? Considering 88% of customers report that they want to ...
You know customer experience is vital to customer retention, but do you know just how quickly...
In the months since the beginning of the COVID-19 pandemic, we’ve all seen how many businesses have...
Imagine, for a moment, that you’re an inspector. You’ve been in traffic for 30 minutes en route to...
When you started your business, you knew you planned to grow. You were ready for the HR challenges,...
Time is money. We’ve all heard the saying, but when we consider this adage in the context of your ...
Few things enrage a frustrated customer like a complicated virtual support line. Sixty-six percent...
There’s a good chance you’ve heard the saying, “If it ain’t broke, don’t fix it.” But what happens...
Chances are, you may have heard about Digital Transformation. This shift is about more than just...
When it comes to customer retention, providing an excellent customer service experience is vital. ...