All articles

Page 7

Visual AI vs. Voice-Only AI: Why 73% of Customers Prefer Video

See why 73% of customers prefer video support over voice-only calls, and how visual AI removes guesswork to resolve issues faster and more accurately.

Why Misdiagnosis Happens on Video Calls (and How AI Fixes It)

Even with video, vehicles get misdiagnosed due to memory and bias. Discover why it happens and how AI delivers faster, more accurate, consistent diagnoses.

How AI Eliminates Post-Call Documentation for Support Agents

AI eliminates post-call documentation, generating accurate summaries as calls end, saving agents time and improving consistency across every support call

Owlbert AI vs. Traditional Screen Recording: What's the Difference?

See how Owlbert AI differs from traditional screen recording — one documents calls after the fact, the other actively resolves issues in real time.

How Telecom Support Teams Use AI to Diagnose Router Issues Remotely

See how telecom support teams use AI to diagnose router issues remotely — reading status lights and model numbers instantly, without customer guesswork.

AI Agent Assist for Insurance Claims: Faster, More Accurate Inspections

See how AI Agent Assist speeds up insurance claims with live video inspections — documenting damage, capturing GPS/timestamps, and cutting adjuster visits.

What Is AI Agent Assist? A Guide for Support and Field Service Teams

AI Agent Assist watches live video calls, diagnoses issues in real time, and surfaces the right fix—cutting resolution time for support and field teams.

How Does Visual AI Work During a Live Video Support Call?

See how visual AI analyzes live video calls in real time—recognizing equipment, reading codes, and surfacing fixes before the agent finishes asking.

How BPOs Use AI Agent Assist to Cut Average Handle Time

See how BPOs use AI Agent Assist to cut average handle time — real-time visual diagnosis that reduces escalations, guesswork, and post-call admin work.