The Challenge: Time-Consuming In-Person Site Visits
As an AI-enabled electrical contractor committed to simplifying home electrification, Treehouse understands that speed and convenience are critical to the customer experience. Historically, when homeowners wanted to install an EV charger, home battery, or other electrification equipment, Treehouse's process required an in-person site visit to scope the project and gather essential information.
This traditional approach created several challenges:
- Time-Consuming Site Visits: Scheduling and conducting in-person visits consumed valuable time for both customers and Treehouse's team, delaying projects from the very start.
- Extended Project Timelines: The need for physical site visits added days or weeks to the overall installation timeline, frustrating customers eager to begin their electrification journey.
- Higher Operating Costs: In-person visits required significant travel time, mileage, and labor expenses, increasing operational costs and reducing team efficiency.
- Scheduling Complexity: Coordinating site visit appointments with customers' schedules created logistical friction and often resulted in delays or rescheduling.
- Limited Visual Documentation: Gathering critical project inputs—such as electrical panel photos, model numbers, and ideal install placement—required physical presence at the property, limiting flexibility.
Treehouse needed a solution to maintain the quality of their site assessments while eliminating the inefficiencies of in-person visits, enabling them to serve more customers faster and more cost-effectively.
The Solution: Real-Time Remote Visual Support
Treehouse selected Blitzz Concierge—an app-free mobile video platform—to revolutionize its site assessment process and deliver instant visual support for electrification project scoping.
Key features utilized by Treehouse:
- App-Free Access: A Treehouse team member simply sends a link via SMS text message to the customer. When the customer clicks the link, the team instantly gains a secure, real-time view through the customer's smartphone camera—no need for downloads, logins, or third-party apps like Zoom or Teams.
- Comprehensive Visual Capture: Treehouse can identify critical project inputs remotely, including electrical panel specifications, model numbers, wire run possibilities, and ideal equipment placement locations, all through the customer's camera.
- Interactive Video Collaboration: Both the Treehouse team and the customer can communicate in real-time via live video, asking questions and providing guidance to ensure all necessary information is captured accurately.
- Augmented Reality (AR) Annotation: Team members can use AR tools to draw, highlight, and annotate directly on the live video stream, helping customers identify specific components or locations that need documentation.
- Efficient Project Scoping: Virtual site visits enable Treehouse to scope complex electrification installations remotely, gathering all necessary information to provide accurate quotes and installation timelines without delays.
We're excited to add our remote video support to Treehouse's outstanding customer service. Blitzz streamlines the process for both customers and the Treehouse team, reducing the need for time-consuming site visits and ensuring customers are supported quickly and efficiently.
— Rama Sreenivasan, Founder and CEO of Blitzz
The Results: Faster Installations and Higher Conversion
- Accelerated Path to Installation: Virtual video calls allow Treehouse to scope electrification projects efficiently, eliminating scheduling delays and enabling faster project completion for customers.
- Enhanced Customer Experience: Live video call provides real-time human interaction, creating a convenient and smooth experience for customers interested in home electrification.
- Doubled Conversion Rates: Video support has resulted in a 2x increase in customer conversion rates compared to traditional scoping methods, demonstrating the power of immediate visual engagement.
- Reduced Operational Costs: By eliminating the need for many in-person site visits, Treehouse has significantly reduced travel time, mileage expenses, and labor costs associated with project scoping.
- Improved Team Efficiency: Treehouse team members can scope multiple projects per day remotely, dramatically increasing their capacity to serve customers without adding headcount.
Key Success Metrics
| Metric |
Before Blitzz |
After Blitzz
(Impact) |
Value Proposition |
Customer
Conversion Rate |
Standard conversion rate |
2x increase (doubled) |
Real-time visual engagement and immediate assistance dramatically improve customer confidence and willingness to commit to electrification projects.
|
| Time to Project Scoping |
Days or weeks (scheduling in-person visits) |
Minutes (instant virtual visits) |
Virtual site visits eliminate scheduling delays, allowing Treehouse to scope projects immediately and move customers through the sales funnel faster.
|
| Operational Costs |
High travel, mileage, and labor expenses |
Significantly reduced |
Eliminating in-person site visits cuts travel time and associated expenses, lowering operational costs and improving profit margins.
|
| Team Capacity |
Limited by travel
time and scheduling |
Dramatically increased |
Team members can conduct multiple virtual site visits per day, scaling their capacity to serve more customers without increasing headcount.
|
| Customer Experience |
Scheduling friction and delays |
Instant and seamless |
Customers appreciate the instant, app-free experience that respects their time and provides immediate support for their electrification goals.
|
Conclusion
By integrating Blitzz Concierge into its project scoping workflow, Treehouse has eliminated the time and cost barriers associated with traditional in-person site visits. The company can now gather all necessary project information—from electrical panel specifications to optimal equipment placement—through seamless virtual site visits that take minutes instead of days to schedule and complete.
This transformation has enabled Treehouse to double customer conversion rates, dramatically reduce operational costs, and accelerate the path to installation for customers eager to electrify their homes. Blitzz has become an essential component of Treehouse's software-driven approach to simplifying electrification, helping the company fulfill its mission to accelerate the decarbonization of the places we live and work. With Blitzz, Treehouse delivers the fast, easy, and delightful experience that modern customers expect when making the transition to clean energy solutions.
