Support customers better using Remote Visual Inspection Support Features
From Image Recognition to Integrations through to management and security, get the most out of your RVI software solution with these invaluable tools.
SMS, WhatsApp or Email
Choose how you invite your guest users. All of this can be configured based on your workspace domain.
No App Download
Blitzz Supports all major mobile browsers so your guest users don't have to install an app.
1:1 or Group Calls
Add your team or supervisor to the call to assist or join as a Silent Observer on mute.
Optical Character Recognition
Extract Text and Numbers from images. Eg. VIN number, Barcode, Model Number, etc.
Silent Observer
Allow a Trainee or Supervisor to join the same call as a silent observer during remote video sharing.
Bandwidth Optimized Video
Blitzz will automatically adjust your bandwidth utilization based on your internet connection strength.
Live Pointer
Use a Live pointer on a live video stream to navigate the end-user.
Markup and Live editing
Draw and markup on an image using pointers, arrow, and text. Save the image for future reference.
Web and Mobile Screen Share
Remote assistance software allows you to share screen from mobile and web devices. Markup and annotate on shared view.
Remote Flash Light
Agents can remotely turn ON and OFF mobile users flash-light
Remote Zoom
Remotely zoom with remote visual support features that enable you to view finite details.
Capture and Save Image
Capture and save images from live stream or screen share. Documentation is easy with our remote video support features.
Easy Integrations Enhance Remote Visual Support
CRM Integrations
Personalize the customer experience and drive agent productivity by integrating prebuilt and open API connections.
RestFUL APIs
Get the flexibility to integrate with any system to support any workflow with our powerful APIs.
Click-to-call
Experience one-click calling from within your CRM interface. Avoid the need to copy-paste phone numbers or email addresses.
Custom Data Storage Endpoints
Store your data on Secured Blitzz servers, or use your own data providers like AWS, Azure, or On-Premise.
Administration and Management of Remote Visual Inspection Software
Surveys
Get access to Net Promoter® Score (NPS) surveys, Customer Effort Scores, general satisfaction ratings, and more.
Video Call Recording
Record all calls to gain insight into agent performance and the customer experience, improve agent coaching.
Supervisor Tools
Call recordings, monitor, reporting and dashboards, all help lead the way to full workforce optimization.
Reporting & Analytics
Get the information you need on agent performance and the customer experience with the most important and targeted predefined reports.
Devices Supported
PC and Mac
Browser on PC and Mac. No App download required.
Android Phones
Browser and Optional App download available for Android Devices to join or start a video call.
iPhone and iPads
Browser and Optional App download available for iOS Devices to join or start a video call.
Smart Glass
Connect a video session using smart glass of your choice (Realwear, Vuzix, Epson, ODG)