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PRICING

Blitzz Concierge Pricing

Live video support software for contact centers and field service teams.
See what your customers see — no app download required.

 

Professional

For support teams who want to see what customers see — without making them download anything.

$175/month

Billed annually
First 5 users included
Additional users $35/mo

Start Free 14-Day Trial
  • No app required for customers
  • HD zoom, text capture (OCR) & live pointers
  • High quality images and markups
  • One-click invites via SMS, Email & WhatsApp
  • Screenshare

Enterprise

For teams that need SSO, advanced controls, and dedicated support to scale.

Let's Talk

Volume discounts available.
Enterprise Grade Security
Most teams are live within a week.

Get a Custom Quote
  • Advanced admin permissions and controls
  • SSO / SAML
  • Dedicated success manager
  • Custom data retention & storage location
  • Call Recording (Add-on)
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Trusted by 500+ support teams worldwide

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Compare all features

Professional

First 5 users included

$17545.50 /mo Billed Annually.

Start Free 14-Day Trial

Enterprise

14-Days Free Trial

Contact us for usage-based pricing

Contact Us

Professional

Enterprise

STANDARD FEATURES
No-app needed
Browser-based video calls - Connect over video calls without an App Download
Invite guests to a call by SMS, Email or WhatsApp on any device
Remote Zoom and Flash-light
1x-2x-3x magnification of video stream, Remotely ON/OFF Android flashlight
Collaborative pointer on live video
Capture and Save high quality photos using guest’s camera
Date & Time Stamp captured on photos
Collaboratively Markup and Save photos
Screen share with pointer and markup
Agents and Guests can share their screen
Extract text during a call using OCR technology

ADVANCED FEATURES
Chatting during video session
Network Quality Indicator
-
Invite additional guests to the ongoing video call
Max participants including the host (non-recorded)
Three (3)
10+ (Ten or more on request)
Simultaneous video streaming from all participants (Gallery Mode)
Asynchronous Photo Exchange
-
Option to add a Participant as Silent Observer on Video Call
-
Call Scheduling
-
Call Recording
-
Add-on Cost

ADMIN FEATURES
Organize users by Internal Departments
Max. Two
Unlimited
Configurable Collaboration Profiles with Individual Branding
Max. Two
Unlimited
Configure Session Visibility
Configure who can see media from calls within your company (Admins, By Departments, or all users)
-
Reporting and Analytics
Standard
Custom Reports (Add-on)
White Label and Custom Branding
Rebrand your domain URL, Colors, Logo, Email Sender, Custom Phone Numbers (Add-on), Custom Call End Page redirection after call (Eg. Post call survey), and more.
-
Multiple Domains
Option to create multiple different domains for departments, partners, or other teams.
-
Add-on Cost

INTEGRATIONS
CRM Integrations (Genesys, Salesforce, Zendesk, ServiceNow, etc)
-
Add-on
Developer REST API
-
Add-on
Custom Storage, SSO/SAML, SFTP Reports
-
Add-on

SUPPORT, SECURITY & COMPLIANCE

Premium Support
Audit Logs, Premium Support option, Dedicated Customer Success, SLA and Uptime Guarantee
-
Add-on
SOC2 and PenTest Reports
SOC2 and Pentest Reports, Security Questionnaire, Legal Review, and Custom MSA.
-
Add-on

Frequently Asked Questions

Have Question? We are here to help

What is a “licensed user” (agent/host) and what is a “participant”?

A licensed user can create video sessions. A participant is an invitee in a video session created by someone with a license. Participants can join video sessions for free without an account from their phone, tablet, or computer browser – no app download required.

Can I rebrand the app theme?

Yes! You can adjust colors and themes to match whatever your brand requires.

Can I use my own Domain URL eg. support.mydomain.com?

Yes, you’ll be able to use your own domain (e.g., video. [name].com). Custom domains are available on our Enterprise Plan.

How many participants can I have on a Video Session?

It depends on the plan: 3 on the Professional Plan & 10 on the Enterprise Plan. If you have call recording enabled, it’s limited to 4 participants. If you need to add more participants, please contact our sales team for a customized configuration.

When do the Sessions expire?

All sessions automatically expire after 30 minutes of inactivity. If you would like to schedule a call in advance for a specific period of time, you can use the call scheduling feature available on our Enterprise Plan.

Do you offer support?

Yes, we are obsessed with providing you with a great user experience with both the platform and customer service after your purchase. You will find active support in the platform via Email and our Knowledge Base. Our support will be around the clock to make sure we respond to you as quickly as humanly possible.
If you require Customer Support SLAs, please contact our Sales Team.

Can I upgrade/downgrade at any time?

Yes! Upgrades will happen immediately, while downgrades will occur automatically at the end of the current billing cycle.

How does the subscription service work? Can I cancel my subscription?

Yes, Blitzz is a subscription-based service, which means that your plan renews every month or year (depending on the term you choose). You can cancel your subscription at any time during your plan term to stop the auto-renewal.

We also offer a 14-day free trial. You’re in good hands.🙂

How does Blitzz keep the product secure?

Blitzz takes care to ensure your data is secure at all times. Learn more about our privacy and security features here.

Schedule a Demo

We’d be happy to give a product demo, answer any technical questions, or share best practices.