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See It, Mark It, Fix It: Real-Time Collaboration with Markup & Annotation Tools


Transform remote video support with powerful markup and annotation tools. Draw, highlight, and guide customers in real-time on live video streams. No confusion, no miscommunication, just clear visual collaboration that resolves issues faster.


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Trusted By Leading Enterprises Worldwide

 

How It Works

 

Three Simple Steps to Visual Collaboration

Start Your Video Session

Begin a video call with your customer. The moment the connection is established, Blitzz markup tools are instantly available on your screen—no setup required.

Draw & Annotate Live

Select from drawing tools, shapes, arrows, text, and highlights. Draw directly on the live video stream to point out exactly what the customer needs to see or do.

Guide to Resolution

Customer sees your annotations in real-time on their screen. No more verbal guessing, visual guidance ensures they understand exactly what to do, eliminating confusion and errors.

 

Feature Details

 

What Makes Blitzz Markup & Annotation Different

Freehand Drawing

Draw directly on the live video stream with precision freehand tools. Circle problem areas, underline important components, or sketch quick diagrams to communicate complex instructions visually.

Shapes-1
Shapes & Arrows

Use pre-built shapes like rectangles and arrows for precise annotations. Highlight specific areas with geometric accuracy, point to components with directional arrows, and create clear visual guides.

Text Annotations

Add text labels directly on the video stream to deliver clear visual guidance. Write step-by-step instructions, label parts, or provide clarifying notes that stay visible throughout the call.

Live Pointer

Move a live pointer on the customer's screen in real-time. Guide their attention dynamically without freezing the video—perfect for step-by-step walkthroughs and complex navigation.

Color
Color Selection

Choose from multiple colors for your markup tools. Use red for warnings, green for correct actions, and yellow for highlights—visual color coding improves comprehension and reduces errors.

Privacy Masking

Protect sensitive information with on-screen masking tools. Block out personal data, credit card numbers, or confidential details during screen sharing while maintaining full visibility of relevant areas.

Save Marked-Up Images

Capture and save annotated images with markup intact. Create documentation of issues, solutions, and instructions with visual context preserved as shown during the session.

Undo & Clear

Quickly undo mistakes or clear all annotations with one click. Keep the video stream clean and focused as conversations evolve, starting fresh when moving to new topics.

 

Why It Matters

 

Stop Describing, Start Showing

✓

Eliminate Verbal Confusion

Stop saying "the button on the left" or "that wire near the top." Draw a circle around it. Customers see exactly what you mean instantly, eliminating misunderstandings that extend call times.

✓

Reduce Average Handle Time by 35%

Visual guidance resolves issues dramatically faster than verbal instructions alone. Customers follow visual cues more accurately, reducing back-and-forth clarification and repeated explanations.

✓

Support Non-Technical Customers

Language barriers, technical terminology, and spatial confusion disappear when you can simply show customers what to do. Visual communication transcends verbal limitations.

✓

Document Every Interaction

All annotations are saved with session recordings. Future agents see exactly what was communicated previously, ensuring consistent support and eliminating "start from scratch" callbacks.

 

Why Choose Blitzz

 

Traditional Video Support vs. Blitzz Markup Tools

Blitzz Others
Real-time drawing on live video
Multiple annotation tools (pen, shapes, text)
Live pointer for dynamic guidance
Color selection for visual coding
Privacy Masking
Annotations saved with session history
Works on no-app browser connections
Instant undo & clear
Customer sees annotations in real-time
Works with photo capture & OCR

Frequently Asked Questions

Have Question? We are here to help

How do Blitzz markup and annotation tools work?

During a live video session, agents can access drawing, text, shapes, arrows, and pointer tools directly from the Blitzz interface. Annotations are drawn on the video stream in real-time, and customers see them instantly on their screens. Markup is saved with the session history for documentation and future reference.

Can customers see annotations in real-time?

Yes. All annotations appear on the customer's screen in real-time as you draw them. There's no delay—customers see exactly what you're marking the moment you create it, enabling instant visual communication and eliminating confusion.

What types of markup tools are available?

Blitzz provides freehand drawing tools, pre-built shapes (rectangles and arrows), text annotations, a live pointer, color selection, text size increase-reduce and instant undo/clear functions. Every tool is designed specifically for remote support and technical troubleshooting scenarios.

Are markup annotations saved after the call?

Yes. Markup annotations are automatically saved with the session history, along with video recordings and photos. Future agents can review exactly what was drawn during previous interactions, ensuring continuous support without starting from scratch.

Do markup tools work on no-app browser connections?

Yes. Blitzz markup and annotation tools work seamlessly on browser-based video sessions. Customers don't need to download any apps; annotations work perfectly on Safari (iOS), Chrome (Android), and all major desktop browsers.

Can I annotate photos captured during a session?

Yes. Agents can capture photos during video sessions and then annotate them with markup tools before saving. This creates documented evidence with clear visual explanations, perfect for technical documentation, warranty claims, and compliance reporting.