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CRM & Platform Integrations
 
 

Connect Blitzz to the Tools You Already Use

Blitzz integrates with Salesforce, Microsoft Dynamics 365, Zendesk, HubSpot, Genesys Cloud CX, NICE CXone, Five9, Procore, Accela, Zapier, and a REST API. Agents start live video sessions from the record, ticket, or call they are already working in, and recordings, images, and AI summaries sync back automatically.

Last updated: October 2026

 
 

Supported CRM, Contact Center & FSM Integrations

Connect Blitzz with your CRM, FSM, contact center, or business platform to deliver visual remote support without disrupting your team’s workflow.

Salesforce-logo

Salesforce

Launch visual remote assistance sessions directly from Salesforce Service Cloud, Sales Cloud, or Field Service. Session data, captured images, and call recordings automatically sync to your Salesforce records for complete customer visibility.

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Genesys-logo

Genesys Cloud CX

Give Genesys Cloud CX agents live video support. Move from voice to video during active calls, annotate on shared video feeds, and capture documentation without leaving the Genesys interface. Available on Genesys AppFoundry.

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Zendesk-logo

Zendesk

Add visual remote assistance directly inside Zendesk Support. Start video sessions from any ticket, guide customers through live video and co-browse, and automatically attach session recordings and captured images to ticket records.

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Hubspot-logo

HubSpot

Connect Blitzz with HubSpot CRM to enhance sales and support workflows efficiently. Launch visual support sessions from contact records, log session activity automatically, and use video-powered interactions to accelerate deal cycles and improve customer satisfaction overall.

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Microsoft_365

Microsoft Dynamics 365

Launch visual remote assistance sessions directly from Microsoft Dynamics 365 Customer Service, Field Service, or Sales. Session recordings, captured images, and AI-generated summaries automatically sync to your Dynamics 365 records, giving your team complete customer visibility without leaving the platform.

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Procore-logo

Procore BETA

Integrate Blitzz with Procore to bring visual remote inspections and video collaboration directly into your construction project workflows. Conduct live video walkthroughs, capture annotated images, and sync inspection data to Procore project records for seamless documentation and compliance tracking.

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Nice-logo

NICE CXone

Add Blitzz visual support to NICE CXone contact center operations. Agents escalate from voice or chat to live video, guide customers with real-time annotations, and automatically log session recordings and captured images to NICE CXone interaction records.

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Accela-logo-1

Accela BETA

Connect Blitzz with Accela to enable remote video inspections for government permitting, licensing, and code enforcement workflows. Inspectors can conduct live video assessments, capture geo-tagged images, and sync documentation directly to Accela records for faster approvals and compliance.

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Five9-logo

Five9 BETA

Add visual remote assistance to Five9 Intelligent Cloud Contact Center. Agents can seamlessly transition from voice calls to live video support, share annotations in real time, and capture session recordings that automatically sync to Five9 interaction history for complete customer context.

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Zapier-logo

Zapier

Connect Blitzz with thousands of apps through Zapier's no-code automation platform. Automatically trigger video sessions from form submissions, CRM updates, or support tickets. Push session data, recordings, and captured images to any connected application without writing a single line of code.

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RestAPI-logo

REST API

Build fully custom integrations with Blitzz's developer-friendly REST API. Create, manage, and monitor video sessions programmatically. Access session recordings, captured images, annotations, and AI-generated summaries to embed visual remote support into any proprietary platform or workflow.

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How Blitzz Integrations Work

Blitzz connects natively with leading CRM, contact center, and business platforms. Agents launch a video support session with one click from a customer record, ticket, or active call. Session data, including recordings, images, annotations, and AI summaries, syncs back to your platform automatically with no manual entry.

Pre-built integrations install in minutes. For custom platforms, use the Blitzz REST API or Zapier to build workflows that match your exact requirements.

Agents stay in the interface they already know while gaining visual collaboration tools. That removes context switching, duplicate data entry, and disruption to existing processes.

One-Click Session Launch
 

Start video calls directly from CRM records, tickets, or contact center interfaces.

Automatic Data Sync
 

Recordings, images, and session notes sync automatically to your CRM records.

No App for Customers
 

Customers connect via browser link. No downloads, no friction, higher connection rates.

REST API & Zapier
 

Build custom integrations with developer-friendly APIs or no-code Zapier workflows.

 
 

Why Integrate Blitzz with Your CRM

Deploy visual remote support without disrupting your existing technology investments.

Minutes to Deploy

Native integrations install directly from app marketplaces. No IT resources or complex configurations required.

Enterprise Security

End-to-end encryption, SSO/SAML support, and comprehensive audit trails protect every session.

Browser-Based Video

Customers join via any smartphone browser. No app downloads means higher connection rates.

Complete Data Sync

Session recordings, images, and AI summaries flow directly into your CRM records automatically.

Proven Results From Blitzz Integrations

Average results reported by Blitzz customers using CRM and contact center integrations for support and field service. Read the case studies.

  

40%

Improvement in First-Call Resolution

  

52%

Reduction in Truck Rolls & Site Visits

  

46%

Faster Issue
Resolution Time

  

25+

Points CSAT Score Improvement

Frequently Asked Questions

Common questions about Blitzz CRM and platform integrations.

What integrations does Blitzz support?

Blitzz integrates with Salesforce (Service Cloud, Sales Cloud, and Field Service), Microsoft Dynamics 365, Zendesk, HubSpot, Genesys Cloud CX, NICE CXone, Five9, Procore, and Accela. It also connects to thousands of other apps through Zapier, and teams can build custom integrations with the Blitzz REST API.

Which Blitzz integrations are in beta?

The Procore, Accela, and Five9 integrations are currently in beta. All other listed integrations are generally available.

How does the Blitzz Salesforce integration work?

Agents launch a live video session from a Salesforce case or contact record in Service Cloud, Sales Cloud, or Field Service. Session data, captured images, and call recordings sync back to the Salesforce record automatically.

Does Blitzz integrate with Microsoft Dynamics 365?

Yes. Agents start video sessions from Dynamics 365 Customer Service, Field Service, or Sales. Session recordings, captured images, and AI generated summaries sync to the Dynamics 365 record, so the team never leaves the platform.

Can agents switch from a phone call to live video inside the contact center?

Yes. With the Genesys Cloud CX, NICE CXone, and Five9 integrations, agents can move a customer from a voice call to live video without leaving the contact center interface. They can annotate the video feed in real time, and session recordings and captured images are logged to the interaction record.

How long does it take to set up a Blitzz CRM integration?

Native integrations with platforms like Salesforce, Zendesk, and Genesys can be installed from their app marketplaces and configured in minutes using API keys. Most teams are up and running the same day. Custom integrations built on the REST API typically take a few hours to a few days, depending on complexity.

Do customers need to download an app to join video sessions?

No. Blitzz is browser based. Agents send a secure link by SMS or email, and customers tap it to connect from any smartphone browser on iOS or Android. No app store visit or download is required.

What data syncs between Blitzz and my CRM platform?

Blitzz syncs session metadata, call recordings, captured images, annotations, and AI generated call summaries to your CRM records. In Salesforce, data syncs to case or contact records. In Zendesk, session details attach to tickets. Custom field mapping is available for enterprise accounts.

How does Blitzz secure video sessions?

Blitzz protects every session with end to end encryption, SSO/SAML, and comprehensive audit trails. Session recordings are stored securely and are accessible only to authorized users. Teams in healthcare, financial services, insurance, and government can review security details with the Blitzz team during evaluation.

Can I build a custom integration with my own platform?

Yes. The Blitzz REST API supports custom integrations with homegrown and specialized platforms. You can also use Zapier to connect Blitzz with thousands of apps without writing code. The Blitzz team can help with custom requirements for enterprise deployments.

INTEGRATIONS

Connect Blitzz to the tools you already use

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