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I never had an issue. I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.
I think it has been great! Again, Simple to use for both users. Very Simple! Other programs have too many options and confuse the users.
This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality.