How does remote
visual support work?
We made it as easy as possible for both your agents or inspectors and your customers to use our remote visual support.
An employee starts a remote video call by entering the customer’s phone number to send a text message containing a link. The customer simply opens the text message and clicks the link to initiate the session.
What types of businesses can benefit from remote visual support?
Remote visual support is typically deployed in two types of business use cases:
- Inspections and audits: quality inspections, home appraisals, asset audits, insurance (warranty and claims), heavy machinery inspections, supplier compliance audits, and transportation inspections.
- Customer support and service: contact centers, equipment troubleshooting, remote expert to field tech, video-powered sales calls, automotive troubleshooting, and manufacturing.
These are just the types of businesses and use cases we’ve seen so far.
If you think remote visual support could be beneficial for your team, set up a free account.
We’ll talk through your vision and use, then tailor a solution for you to try risk-free for 30 days.
Is it difficult to implement remote visual support?
Not at all.
Whether you are using Blitzz Inspect or Blitzz Concierge, you and your team can be up and running in hours, not days or weeks. The backend settings can be configured to plug into your existing workflow, and the user interface was designed from the ground up to be incredibly intuitive and user friendly.
When onboarding team members (everyday users), we typically recommend a quick overview, and we have plenty of supporting materials available throughout our knowledge base.
Of course, we’re also just a support ticket away if you can’t immediately find an answer to your question.
My team is growing, how easy is it to scale remote visual support?
Scaling remote visual support with Blitzz is incredibly easy.
While savings emerge immediately regardless of the size of your team, they multiply as you add more users across your organization.
In fact, we often begin partnering with our customers in one particular department or for one use case, and as the savings roll in, we collaborate with them to explore new applications.
What integrations are typically available with remote visual support platforms?
Native integrations are available for Salesforce, ZenDesk, and ServiceNow.
Blitzz also has a powerful library of REST APIs and a development team dedicated to creating custom integrations with homegrown and customized platforms for ticketing, project management, and customer relationship management.
We have also helped customers embed Blitzz within their own applications to enhance their workflow with remote visual support.
Can I white label Blitzz?
Indeed. Several customers and partners have whitelabled Blitzz. This requires an enterprise account and it can be done in a matter of minutes.