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If you hang around the customer support industry long enough, you’ll come across the phrase “truck...
In today’s “same-day shipping” and “streaming-on-demand” world, customers have high expectations....
Patience may be a virtue, but it has increasingly little place in the modern world—especially when...
According to the CDC, 40 percent of adults 65 and older have some kind of disability, including...
How often have you or one of your inspectors received a service call and driven to the location...
When your company talks about their ESG goals, the early conversations typically center around...
The telecommunications industry gets a bad rap when it comes to customer support.
In fact,...
Are your customer support methods outdated? If you’re not exploring remote AR assistance, you may...
Starting up a call center is expensive. Between office space, furniture, computers, phones, and...
What does an average workday look like for one of your service technicians? You may think you have...
Truck rolls are expensive. The Technology & Services Industry Association estimates that the fully...
What is the one step that 83% of consumers take before making a significant purchase decision? They...