Cobrowsing for E-commerce & Retail

Transform Customer Shopping Experiences:

Online shopping cart abandonment averages 70%, with complex checkouts and product confusion as leading causes. Here's what your e-commerce contact center can accomplish with Blitzz cobrowsing software:

Complete Checkout Processes Faster
Navigate Complex Product Configurations
Simplify Multi-Step Purchase Flows
Support Payment Method Selection
Help Customers Apply Promotions & Coupons
Assist With Account Setup & Registration
Improve Mobile Shopping Experience

Secure Cobrowsing Solution for Sensitive Transactions

E-commerce demands the highest level of payment security, and our cobrowsing solution meets those requirements with end-to-end encryption, strict access controls, and automated PCI-compliant data masking. Every session is consent-driven and fully compliant with payment security standards, ensuring sensitive credit card details, account credentials, or personal data stay protected at all times. Unlike traditional screen sharing, our platform prevents exposure of payment information, shipping addresses, or identity data, making it the safest and most compliant way to support customers online.

App-Free, One-Click Access

Customers often abandon purchases due to complex downloads, plugins, and technical hurdles, but with our app-free cobrowsing, support becomes effortless. A single secure link allows customers to share their screen instantly from any device or browser. No installations. No configuration. Just seamless, instant connectivity. This reduces cart abandonment rates, accelerates checkout completion, and ensures even non-technical shoppers can receive real-time assistance with product selection, configuration, payment processing, or order placement.

Hide Sensitive Payment Information Automatically

Blitzz cobrowse automatically detects and masks sensitive payment information such as credit card numbers, CVV codes, bank account details, or personal identifiers before the agent can view it. This ensures complete protection of customer financial data while still allowing agents to guide shoppers through their purchase journey. By combining secure masking with controlled screen access, retail organizations can assist customers confidently while maintaining strict PCI compliance and eliminating unnecessary exposure risks.

Blitzz has been a great asset in supporting our goal to provide outstanding care to our customers. They need not take off work or bear the potential cost of an on-site service call. We simply schedule a 30-minute appointment that is convenient. Appointments are averaging 24 minutes in length, and 93 percent of issues are successfully resolved.

Jason Bradley
Chief Operating Officer @ Guardian Protection

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I once traveled hours to fix a wiring issue that could have easily been solved in minutes using video. That's a lot of time and expense for a very simple fix. Blitzz helps us address questions and issues from contractors faster and remotely, allowing contractors to get back to their project quickly—sometimes within minutes.

Ken Kramer
Technical Service Advisor @ APR Supply Co.

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The product is simple, easy to use, and has been essential during the pandemic and beyond. The simplicity and ease of use stood out immediately, and implementation was quick and painless.

Irfaun K
Sr Manager @ Rogers

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We've seen some really good results. Customers are really excited about using this. They're able to resolve their issues on the spot. It's empowering them as well.

Carmen Zimmerman.
Business Consulting Manager

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Resolve Customer Issues Up to 46% Faster

With secure, two-way cobrowsing, agents instantly see what customers see across product pages, shopping carts, checkout flows, and account dashboards. Reduce cart abandonment, shorten resolution time, and increase CSAT.

Increase First-Contact Resolutions by Up to 49%

When customers abandon checkout due to payment issues, shipping confusion, or product configuration complexity, our cobrowsing software steps in. Agents gain immediate screen-sharing access (secure, consent-driven) and walk customers through complex tasks in real time. Fewer escalations, faster conversions, stronger digital retail support.

Protect Payment Data With Zero-Exposure Screen Sharing

In e-commerce, every click counts. Our PCI-compliant cobrowse tool ensures that only the exact screen content the customer consents to is visible, while masking all other sensitive data (credit cards, CVV, account details). Agents never require full access to payment systems or personal information, minimizing compliance risks and preserving customer privacy.

Frequently Asked Questions

Have Question? We are here to help

What is cobrowsing in e-commerce?

Cobrowsing in e-commerce is a secure, real-time visual support technology that allows agents to see exactly what a customer sees inside shopping carts, product configuration pages, checkout flows, or account portals. Unlike screen sharing, cobrowsing is PCI-compliant, consent-driven, and automatically masks payment information—making it safe for retailers and e-commerce platforms to guide customers through their purchase journey.

How is cobrowsing different from screen sharing?

Traditional screen sharing exposes a customer's entire desktop, creating PCI and payment security risks. Cobrowsing, on the other hand, only shares the active browser window, hides sensitive payment information, and gives the customer full control over what's visible. This makes cobrowsing the preferred, compliant alternative to screensharing for e-commerce organizations.

Is Blitzz Cobrowse PCI compliant?

Yes. Blitzz Cobrowse is built with PCI-ready security, encrypted connections, consent workflows, payment data masking, and strict access controls. Agents never see credit card numbers, CVV codes, bank details, or other sensitive data—ensuring safe and compliant digital support for online shopping and checkout processes.

How does app-free cobrowsing work for customers?

Blitzz Cobrowse uses app-free, one-click access, so customers don't need to download any software or install plugins. They simply click a secure link and can join instantly from any device, anywhere—mobile, tablet, desktop, or browser. This reduces checkout friction and supports shoppers who may not be technically comfortable.

What types of customer issues can e-commerce teams solve with cobrowsing?

E-commerce teams can use cobrowsing to troubleshoot and support:

Checkout completion issues
Product configuration assistance
Shopping cart navigation
Payment method selection
Promo code and coupon application
Account registration and login
Shipping address setup
Mobile shopping optimization

It provides a visual, guided experience that helps resolve issues up to 46% faster.

Inspection Companies

Customer Support Teams

Cobrowsing for E-commerce & Retail

Trusted By Leading Retail & E-commerce Brands

Elevate the Customer Shopping Experience With Blitzz Cobrowse

Powerful Co-Browsing Platform Features Built for E-commerce & Retail

Secure Cobrowsing Solution for Sensitive Transactions

App-Free, One-Click Access

Hide Sensitive Payment Information Automatically

Cobrowse Integrations for E-commerce & Retail

What E-commerce Leaders Say About Blitzz Cobrowse

Start Your 30-Day E-commerce Cobrowse Success Challenge

Resolve Customer Issues Up to 46% Faster

Increase First-Contact Resolutions by Up to 49%

Protect Payment Data With Zero-Exposure Screen Sharing

Ready to Transform Your Digital Shopping Experience?

Frequently Asked Questions

What is cobrowsing in e-commerce?

How is cobrowsing different from screen sharing?

Is Blitzz Cobrowse PCI compliant?

How does app-free cobrowsing work for customers?

What types of customer issues can e-commerce teams solve with cobrowsing?

Next Steps