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Cobrowsing for SaaS & Software

Guide Users Through Onboarding and Features With Real-Time Visual Support

Accelerate product adoption and reduce support complexity with visual guidance inside your application. Blitzz Cobrowse is a secure, app-free cobrowsing solution purpose-built for SaaS teams that need to deliver seamless onboarding, troubleshoot technical issues, and drive feature engagement without the risks of screen-sharing.
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Trusted By Leading SaaS and Software Companies

 

Elevate the Digital Experience for Your SaaS Users With Blitzz Cobrowse

 
Transform SaaS User Experiences:

SaaS adoption rates struggle when users hit friction during onboarding or feature exploration. Here's what your customer success and support teams can accomplish with Blitzz cobrowsing software:
  • Accelerate Product Onboarding 
  • Navigate Complex Feature Workflows
  • Reduce Time-to-Value for New Users 
  • Support Integration Setup and Configuration
  • Guide Users Through Advanced Features
  • Troubleshoot Technical Issues in Real-Time
  • Improve Feature Adoption and Engagement
 

Powerful Co-Browsing Platform Features Built for SaaS and Software

Secure Cobrowsing Solution for Sensitive Data

SaaS platforms often handle proprietary business data, customer information, and confidential workflows. Our cobrowsing solution meets enterprise security requirements with end-to-end encryption, strict access controls, and automated sensitive data masking. Every session is consent-driven and fully compliant with SOC-2, GDPR, and enterprise security frameworks, ensuring customer data stays protected at all times. Unlike traditional screen sharing, our platform prevents exposure of API keys, database credentials, or confidential business information, making it the safest way to support users inside your application.

App-Free, One-Click Access

SaaS users expect frictionless experiences, but downloads and plugins create unnecessary barriers. With our app-free cobrowsing, support becomes effortless. A single secure link allows users to share their screen instantly from any device or browser—no installations, no configuration, just seamless connectivity. This reduces support friction, accelerates onboarding completion, and ensures even non-technical users can receive real-time assistance with setup, integrations, feature configuration, or workflow optimization.

Hide Sensitive Information Automatically

Blitzz cobrowse automatically detects and masks sensitive information such as API keys, passwords, payment details, or personal identifiers before the agent can see it. This ensures complete protection of proprietary data while still allowing support teams to guide users through their journey inside your application. By combining secure masking with controlled screen access, SaaS companies can assist customers confidently while maintaining strict security standards and eliminating unnecessary exposure risks.

Cobrowse Integrations for SaaS Companies

Blitzz Cobrowse works seamlessly with your customer success and support stack. Launch secure cobrowsing sessions directly from your:

 

What SaaS Leaders Say About Blitzz Cobrowse 

We always train our people to try to 'see through the phone'; Blitzz makes it possible to do so in reality. Surprisingly easy to get customers' cooperation because it leaves no code on their phones. With Blitzz, we can troubleshoot more effectively and efficiently, making the entire experience more pleasant for all concerned.

Daniel J-1
Rick N.
Co-Founder & EVP Ops @ Ambiance IQ
View Case Study
Blitzz is very easy to use and requires little training, so I could get the team up and running quickly. The OCR feature is great, and the photos provided what we required for Customer Service.

Roy Rudd
Roy Rudd
Director of Customer Service @ Schurz Communications

View Case Study
 

Start Your 30-Day SaaS Cobrowse Success Challenge

Cobrowse Impact

Resolve User Issues Up to 43% Faster

With secure, two-way cobrowsing, support agents instantly see what users see across your application—from dashboard configurations to integration setups and feature workflows. Reduce escalations, shorten support ticket resolution time, and increase customer satisfaction scores

Cobrowse Impact

Increase Product Adoption by Up to 48%

When users abandon complex features, integrations, or advanced workflows due to confusion, our cobrowsing software steps in. Agents gain immediate screen-sharing access (secure, consent-driven) and walk users through sophisticated processes in real time. Fewer feature abandonment, faster adoption, stronger product engagement.

Cobrowse Impact

Protect Sensitive Data With Zero-Exposure Screen Sharing

In SaaS, every configuration matters. Our secure cobrowsing tool ensures that only the exact screen content the user consents to is visible, while masking all other sensitive data (API keys, credentials, proprietary information). Agents never require full system access, minimizing security risks and preserving customer trust.

Ready to Transform Your SaaS User Experience?

Blitzz Cobrowse helps your organization validate how secure, app-free cobrowsing streamlines digital support, reduces user frustration during onboarding, and improves feature adoption across your customer base.

Join the Blitzz Challenge

Frequently Asked Questions

Have Question? We are here to help

What is cobrowsing for SaaS applications?

Cobrowsing for SaaS is a secure, real-time visual support technology that allows customer success and support teams to see exactly what a user sees inside your software application. Unlike screenshare, cobrowsing is secure, consent-driven, and masks sensitive data automatically—making it safe for SaaS companies to guide users through onboarding, feature adoption, integrations, or troubleshooting workflows without exposing proprietary information.

How is cobrowsing different from screen sharing?

Traditional screensharing exposes a user's full desktop or browser, creating security and privacy risks for sensitive business data. Cobrowsing, on the other hand, only shares the active application window, hides sensitive information like API keys and credentials, and gives the user full control over what's visible. This makes cobrowsing the preferred, secure alternative to screensharing for SaaS and software companies.

Is Blitzz Cobrowse secure for SaaS applications?

Yes. Blitzz Cobrowse is built with enterprise-grade security, encrypted connections, consent workflows, sensitive data masking, and strict access controls. Agents never see API keys, database credentials, payment information, or other confidential data—ensuring safe and compliant digital support for your SaaS platform and protecting your customers' proprietary information.

How does app-free cobrowsing work for SaaS users?

Blitzz Cobrowse uses app-free, one-click access, so users don't need to download any software or install plugins. They simply click a secure link and can join instantly from any device, anywhere—mobile, tablet, desktop, or browser. This eliminates onboarding friction and makes it easy for users of all technical levels to receive guided support inside your application.

What types of user issues can SaaS teams solve with cobrowsing?

SaaS customer success and support teams can use cobrowsing to troubleshoot and guide users through:

  • Product onboarding and account setup
  • Integration configuration and API connections
  • Feature discovery and advanced workflow navigation
  • Dashboard customization and settings
  • Troubleshooting technical errors
  • Multi-step process completion
  • Data import and export procedures
  • User permissions and access management

It provides a visual, guided experience that helps resolve issues up to 43% faster and dramatically improves feature adoption rates.