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Cobrowsing for Utilities

Guide Customers Through Digital Billing With Confidence

Deliver visual customer support inside utility billing portals and self-service platforms without screen-sharing risks. Blitzz Cobrowse is secure, compliant, and purpose-built for utility customer service teams that need real-time digital assistance to reduce support calls and improve customer satisfaction.
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Trusted By Leading Utility Providers

 

Elevate the Utility Customer Digital Experience With Blitzz Cobrowse  

 
Transform Utility Customer Digital Experiences:

Digital adoption in utilities remains a challenge—customers often hesitate to use self-service portals due to complexity or lack of digital literacy. Here's what your utility contact center can accomplish with Blitzz cobrowsing software: 
  • Complete Billing Portal Onboarding Faster
  • Navigate Customer Self-Service Portals With Ease
  • Simplify AutoPay and Payment Setup
  • Support Usage History and Meter Reading Access
  • Help Customers Complete Service Request Forms
  • Assist With Smart Meter Dashboard Navigation
  • Improve Outage Reporting and Status Tracking Experience 
 

Powerful Co-Browsing Platform Features Built for Utilities

Secure Cobrowsing Solution for Utility Customer Service

Utility companies handle sensitive customer data, including account numbers, payment information, and usage patterns. Our cobrowsing solution meets enterprise security requirements with end-to-end encryption, strict access controls, and automated data masking. Every session is consent-driven and compliant with industry security frameworks, ensuring sensitive customer information stays protected at all times. Unlike traditional screenshare solutions, our collaborative browsing platform prevents exposure of personal account details, billing information, or payment data—making it the safest and most compliant way to support customers online.

App-Free, One-Click Access

Utility customers often struggle with downloads, plugins, and technical steps— especially those with limited digital literacy. With our app-free cobrowsing, support becomes effortless. A single secure link allows customers to share their screen instantly from any device or browser. No installations. No configuration. Just seamless, instant connectivity. This reduces drop-off rates, accelerates portal onboarding, and ensures even non-technical customers can receive real-time digital customer engagement assistance with billing, payments, or service requests.

Hide Sensitive Account Information Automatically

Blitzz cobrowse automatically detects and masks sensitive account information, such as payment details, account numbers, Social Security numbers, or personal identifiers, before the agent can see it. This ensures complete protection of customer data while still allowing agents to guide customers through their digital journey. By combining secure masking with controlled screen access, utility organizations can assist customers confidently while maintaining strict compliance and eliminating unnecessary exposure risks.

Cobrowse Integrations for Utilities

Blitzz Cobrowse works seamlessly with your utility tech stack. Launch secure cobrowsing sessions directly from your:

 

What Utility Leaders Say About Blitzz Cobrowse

Our customers depend on Rytec's high-speed doors to operate, meet separation, storage, and security criteria, and much more. When our doors need servicing, Blitzz's app-free video software gets eyes on the issue right away and helps our customers get back to business quickly.

Scott Lueneburg
Scott Lueneburg
Technical Support Manager @ Rytec
View Case Study
Nice service tool for remote troubleshooting.

Simon P
Simon P.
Technician @ Bousquet Technologies
View Case Study
 

Start Your 30-Day Utility Cobrowse Success Challenge  

Cobrowse Impact

Resolve Customer Issues Up to 44% Faster

With secure, two-way cobrowsing, agents instantly see what customers see across billing portals, mobile apps, payment pages, and usage dashboards. Reduce escalations, shorten call duration, and increase CSAT

Cobrowse Impact

Increase First-Contact Resolutions by Up to 47%

When customers abandon portal onboarding, payment setup, or service request forms due to complexity, our cobrowsing software steps in. Agents gain immediate screen-sharing access (secure, consent-driven) and walk customers through complex tasks in real time. Fewer escalations, faster success, stronger digital customer engagement.

Cobrowse Impact

Protect Customer Data With Zero-Exposure Screen Sharing

In utilities, every click counts. Our secure cobrowse tool ensures that only the exact screen content the customer consents to is visible, while masking all other sensitive data. Agents never require full access to CIS, billing systems, or payment platforms—minimizing compliance risks and preserving customer privacy

Ready to Transform Your Digital Customer Experience?

Blitzz Cobrowse helps your organization validate how secure, app-free cobrowsing streamlines digital support, reduces customer frustration, and improves operational efficiency across customer service teams.

Join the Blitzz Challenge

Frequently Asked Questions

Have Question? We are here to help

What is cobrowsing for utilities?

Cobrowsing for utilities is a secure, real-time visual support technology that allows agents to see exactly what a customer sees inside billing portals, self-service platforms, payment pages, or online forms. Unlike screen sharing, cobrowsing is consent-driven and automatically masks sensitive data—making it safe for electric, gas, water, and waste management utilities to guide customers through their digital journey.

How is cobrowsing different from screen sharing?

Traditional screensharing exposes a customer's full desktop, creating security and privacy risks. Cobrowsing, on the other hand, only shares the active browser window, hides sensitive account information, and gives the customer full control over what's visible. This makes cobrowsing the preferred, compliant alternative to screensharing for utility organizations.

Is Blitzz Cobrowse secure for utility customer data?

Yes. Blitzz Cobrowse is built with enterprise-grade security, encrypted connections, consent workflows, data masking, and strict access controls. Agents never see payment details, account numbers, personal IDs, or other sensitive data—ensuring safe and compliant digital support for utility billing portals and customer service platforms.

How does app-free cobrowsing work for utility customers?

Blitzz Cobrowse uses app-free, one-click access, so customers don't need to download any software or install plugins. They simply click a secure link and can join instantly from any device, anywhere—mobile, tablet, desktop, or browser. This reduces onboarding friction and supports customers who may not be technically comfortable with digital tools.

What types of customer issues can utility teams solve with cobrowsing?

Utility teams can use cobrowsing to troubleshoot and support:

  • Billing portal onboarding and login issues
  • AutoPay and payment method setup
  • Usage history and meter reading access
  • Service start, stop, and transfer requests
  • Outage reporting and status tracking
  • Smart meter dashboard navigation
  • Budget billing enrollment
  • Energy usage insights and conservation tips

It provides a visual, guided experience that helps resolve issues up to 44% faster.