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Live Pointer Navigation: Guide Customers on Where to Look


Stop the "where are you looking" confusion. Blitzz Live Pointer Navigation lets you point, circle, and direct customers through any task in real-time as if you were standing right next to them.
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Trusted By Leading Enterprises Worldwide

 

How It Works

 

Three Steps to Visual Guidance

Point, circle, and guide customers through complex tasks with precision. No more verbal directions that get lost in translation.
See What They See

The customer shares their camera view during the video session. You see exactly what's in front of them, equipment, screens, cables, buttons, in real-time HD video.

Point Directly on Their Screen

Activate the live pointer tool and move your cursor. The customer sees your pointer overlaid on their live video feed, moving in real-time exactly where you're pointing.

Guide Them Through the Task

Circle areas, point to specific buttons, highlight connections—all while talking them through the steps. They follow your pointer and complete the task successfully.

 

Feature Details

 

What Makes Blitzz Live Pointer Different

Purpose-built for customer support and remote inspections not just another screen sharing tool.
Real-Time Pointer Overlay

Your cursor appears as a live pointer directly on the customer's video stream. Move your mouse, and they see your pointer move instantly—no lag, no confusion about what you're indicating.

Circle & Highlight Areas

Circle areas of interest, highlight specific components, or point to exact locations. The customer sees your visual cues overlaid on their live camera feed, making directions crystal clear.

Works on Live Video

Unlike screen sharing tools, Blitzz Live Pointer works on the customer's live camera view. Point to physical objects, equipment, cables, buttons, anything they're looking at in the real world.

Smartphone-Optimized

Customers see your pointer on their smartphone screen in real-time. No matter how they're holding the phone or moving around, the pointer stays precisely positioned on their video stream.

Multi-Participant Color

When multiple agents join a session, each participant's pointer displays in a unique color automatically. Easily distinguish who's pointing where during collaborative troubleshooting sessions.

Zero Latency Tracking

Advanced real-time synchronization ensures your pointer movements appear instantly on the customer's screen. No delays that confuse your guidance is immediate and precise across every device.

 

Why It Matters

 

Stop Wasting Time on Confusing Verbal Directions

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Eliminate "Which One?" Confusion

Stop repeating "the blue button on the left" five times. Point directly at what you're talking about. Customers follow your pointer and complete tasks correctly the first time.

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Reduce Average Handle Time by 50%

Verbal directions take forever. Visual guidance is instant. Cut call duration in half by showing customers exactly where to look instead of describing locations with words.

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Support Non-Native Language Speakers

Language barriers disappear with visual guidance. Point to what matters, and customers understand immediately, no translation needed for "turn this knob" or "press that button."

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Guide Through Complex Equipment

Routers with 12 identical ports, appliances covered in similar buttons, and machinery with intricate controls point to the exact component customers need to interact with, eliminating all guesswork.

 

Why Choose Blitzz

 

Traditional Video Support vs. Blitzz Live Pointer

Blitzz Others
Live pointer on video stream
Works on physical objects
Zero latency tracking
Multi-participant color coding
Smartphone-optimized
One-click activation
No customer setup required
Works with all Blitzz features
CRM integrations

Frequently Asked Questions

Have Question? We are here to help

How does Blitzz Live Pointer work?

During a video session, agents activate the live pointer tool from their dashboard. As they move their cursor, customers see a pointer overlaid on their live camera feed in real-time. The pointer appears directly on what the customer is looking at, allowing agents to point to specific objects, buttons, cables, or areas with perfect precision.

Does the customer need to do anything special to see the pointer?

No. The live pointer appears automatically on the customer's screen during the video session. Customers don't need to enable any settings, download any tools, or take any action. They simply see the pointer moving on their screen as the agent guides them.

Can I use the pointer on any device?

Yes. Blitzz Live Pointer works on any device the customer uses for the video session, smartphones (iOS and Android), tablets, or desktop browsers. The pointer displays perfectly on all screen sizes and orientations.

Is there any lag between my cursor movement and what the customer sees?

Blitzz uses advanced real-time synchronization technology to minimize latency. Your pointer movements appear on the customer's screen in milliseconds, creating a smooth, natural guidance experience without noticeable delays.

What happens when multiple guests are on the same call?

Each participant automatically gets a unique pointer color. When multiple guests or experts join the session, customers can see different colored pointers from each person, making collaborative troubleshooting clear and organized.

Does the pointer work with other Blitzz features?

Yes. Live Pointer works seamlessly alongside all other Blitzz features, including markup annotations, photo capture, zoom control, and screen sharing. You can point to guide customers, then use other tools as needed for comprehensive support.