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Visual Remote Assist for Genesys
Launch video support, cobrowse, and screen sharing sessions directly from Genesys. See what your customers see and resolve issues faster, no app download required.
Trusted by Leading Companies
Why Blitzz for Genesys
Resolve Issues Faster Without
Leaving Genesys
One-Click Session Launch
Start video calls directly from any Genesys interaction, chat, or voice call with a single click.
Automatic Data Sync
Recordings, images, and session notes sync to your Genesys interaction records automatically.
No App for Customers
Customers connect via browser link. No downloads, no friction, achieving 95%+ connection success rates.
Enterprise Security
SOC 2 Certified Security with SSO/SAML & End-to-End Encryption for Enterprise Deployments
Use Cases
How Teams Use Blitzz with Genesys
Remote Customer Support
Enable contact center agents to see customer issues through live video. Troubleshoot equipment, guide product setup, and resolve technical problems without dispatching technicians.
Remote Field Service
Connect field technicians with remote experts for real-time guidance on complex repairs. Reduce escalations and improve first-time fix rates with visual collaboration.
Remote Video Inspections
Conduct property inspections, equipment audits, and compliance checks remotely. Capture timestamped photos with GPS data for complete documentation in Genesys.
Video-Powered Sales
Give sales teams visual selling capabilities. Demo products remotely, conduct virtual walkthroughs, and build stronger customer relationships with face-to-face interactions.
Insurance Claims
Process claims faster with remote video documentation. Adjusters can assess damage, capture evidence, and complete FNOL remotely while documenting everything in Genesys.
Healthcare & Telehealth
Enable healthcare providers to conduct visual assessments, guide patients through medical device setup, and provide remote consultations with secure, HIPAA-ready video.
Frequently Asked Questions
Have Question? We are here to help
How long does it take to set up Blitzz with Genesys?
Installation from the Genesys AppFoundry takes just minutes. After installing the integration, you configure it with your Blitzz API key and add the Blitzz widget to your agent desktop. Most teams are up and running the same day with full video support capabilities.
How does Blitzz integrate with Genesys?
Do customers need to download an app to connect?
No. Blitzz is completely browser-based. Agents send a secure link via SMS, email, or WhatsApp, and customers click to connect instantly from any smartphone browser on iOS or Android. No app store visits or downloads required, achieving 95%+ connection success rates.
What data syncs between Blitzz and Genesys?
Blitzz automatically syncs session metadata, call recordings, captured images, annotations, GPS location data, and AI-generated call summaries to your Genesys interaction records. You can configure which data fields are captured and customize mappings for your organization's reporting needs.
How much does Blitzz for Genesys cost?
Blitzz for Genesys is offered on a per-user, per-month basis and includes all enterprise features such as cobrowse, screen sharing, video chat, HD photo capture, markups, call recording, AI call summaries, white labeling, and unlimited sessions. Please contact us to discuss pricing and volume discounts for larger deployments.
Can I try Blitzz before purchasing?
Absolutely. You can request a free demo to see Blitzz in action within Genesys, or try the integration in a sandbox environment. We also offer a pilot program where you can test Blitzz with your team for 30 days to measure ROI before committing.