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Visual Remote Assist for Salesforce
Launch video support, cobrowse, and screenshare sessions directly from Salesforce Service Cloud, Sales Cloud, or Field Service. See what your customers see, no app download required.
Trusted by Leading Companies
Why Blitzz for Salesforce
Resolve Issues Faster Without
Leaving Salesforce
One-Click Session Launch
Start video calls directly from any Salesforce record, case, or contact.
Automatic Data Sync
Recordings, images, and session notes sync to your CRM records automatically.
No App for Customers
Customers connect via browser link. No downloads, no friction, higher success rates.
Enterprise Security
SOC 2 compliant with end-to-end encryption and SSO/SAML support.
Use Cases
How Teams Use Blitzz in Salesforce
Remote Customer Support
Enable contact center agents to see customer issues through live video. Troubleshoot equipment, guide product setup, and resolve technical problems without dispatching technicians.
Remote Field Service
Connect field technicians with remote experts for real-time guidance on complex repairs. Reduce escalations and improve first-time fix rates with visual collaboration.
Remote Video Inspections
Conduct property inspections, equipment audits, and compliance checks remotely. Capture timestamped photos with GPS data for complete documentation in Salesforce.
Video-Powered Sales
Give sales teams visual selling capabilities. Demo products remotely, conduct virtual walkthroughs, and build stronger customer relationships with face-to-face interactions.
Insurance Claims
Process claims faster with remote video documentation. Adjusters can assess damage, capture evidence, and complete FNOL remotely while documenting everything in Salesforce.
Billing & Identification
Use OCR to capture serial numbers, VINs, meter readings, and product labels during video calls. Eliminate manual data entry and reduce errors in your Salesforce records.
Frequently Asked Questions
Have Question? We are here to help
How long does it take to set up Blitzz in Salesforce?
Installation from the Salesforce AppExchange takes just minutes. After installing the package, you configure it with your Blitzz API key, set up field mappings, and add the Blitzz widget to your page layouts. Most teams are up and running the same day.
Which Salesforce products does Blitzz integrate with?
Blitzz integrates with Salesforce Service Cloud, Sales Cloud, and Field Service Lightning. The integration works with both Salesforce Classic and Lightning Experience interfaces. You can launch sessions from Contacts, Cases, Accounts, Work Orders, and custom objects.
Do customers need to download an app to connect?
No. Blitzz is completely browser-based. Agents send a secure link via SMS, email, or WhatsApp, and customers click to connect instantly from any smartphone browser on iOS or Android. No app store visits or downloads required, achieving 95%+ connection success rates.
What data syncs between Blitzz and Salesforce?
Blitzz automatically syncs session metadata, call recordings, captured images, annotations, GPS location data, and AI-generated call summaries to your Salesforce records. You can configure which Salesforce objects receive session data and customize field mappings for your organization.
How much does Blitzz for Salesforce cost?
Blitzz for Salesforce is offered on a per-user, per-month basis and includes all enterprise features such as cobrowse, screen sharing, video chat, HD photo capture, markups, call recording, AI call summaries, white labeling, and unlimited sessions. Please contact us to discuss pricing and volume discounts for larger deployments.
Can I try Blitzz before purchasing?
Absolutely. You can request a free demo to see Blitzz in action, or try the package in a free Salesforce sandbox environment. We also offer a pilot program where you can test Blitzz with your team for 30 days to measure ROI before committing.