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Visual Remote Assistant
for Automotive

Accelerate Service & Support With Real-Time Video Guidance

Resolve vehicle issues faster without dispatching technicians. Blitzz Visual Remote Assistance delivers secure, app-free video support that connects your service teams directly to customers, field technicians, and dealer networks—reducing truck rolls, cutting diagnostic time, and improving customer satisfaction across sales, service, and warranty operations.
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Trusted By Leading Insurance Carriers & Claims Organizations

 

Transform Your Automotive Service Operations With Blitzz

 
Accelerate Diagnostics & Service Resolution:

Automotive service operations face mounting pressure from complex vehicle technology, technician shortages, and rising customer expectations. Whether you're an OEM, dealership, or independent service center, visual remote assistance technology helps you deliver faster resolutions while controlling costs. Here's what your automotive teams can accomplish with Blitzz visual remote assistance
  • Guide Customers Through Vehicle Troubleshooting Remotely
  • Support Field Technicians With Expert Visual Guidance
  • Conduct Virtual Pre-Purchase Vehicle Inspections
  • Document Warranty Claims With HD Video Evidence
  • Streamline Dealer-to-OEM Technical Escalations
  • Reduce Unnecessary Truck Rolls and Service Visits
  • Improve Customer Communication Throughout the Service Journey
 

Powerful Visual Remote Assistant Features Built for Automotive

App-Free, One-Click Video Connection

Vehicle owners shouldn't need to download apps or navigate complicated setups when they're stranded or facing unexpected issues. Blitzz remote visual support works instantly through any smartphone browser—no app store visits, no technical barriers. Service advisors simply send a secure link via SMS or email, and the customer clicks to connect. This app-free approach dramatically increases engagement rates and accelerates time-to-resolution for roadside assistance, warranty issues, and routine service questions.

HD Video Capture With Annotation Tools

Automotive diagnostics require clear, detailed visual documentation for accurate assessments and warranty compliance. Blitzz delivers high-definition video streaming with the ability to capture timestamped photos during live sessions. Technicians can zoom, annotate, and mark up images in real-time while guiding customers to capture specific vehicle components, damage areas, or warning indicators. All documentation is automatically saved and linked to service records, creating a complete visual history that supports accurate estimates and reduces disputes.

Secure, Enterprise-Grade Platform

Automotive service data demands rigorous protection, and Blitzz meets enterprise security requirements with end-to-end encryption, SOC-2 compliance, and comprehensive audit trails. Every remote visual assistance session is recorded (with consent), securely stored, and accessible only to authorized personnel. The platform integrates with leading DMS and CRM systems, ensuring service data flows directly into existing workflows without manual re-entry or compliance gaps.

Visual Remote Assistant Integrations for Automotive

Blitzz Visual Remote Assistance works seamlessly with your automotive technology stack. Launch secure video support sessions directly from your:

 

What Automotive Leaders Say About Blitzz Visual Remote Assistance

Blitzz is very easy to use and requires little training, so I could get the team up and running quickly. The OCR feature is great, and the photos provided what we required for Customer Service.

Roy Rudd
Roy Rudd
Director of Customer Service @ Schurz Communications
View Case Study
 

Start Your 30-Day Automotive Visual Remote Assistance Success Challenge

Cobrowse Impact

Reduce Diagnostic Time by Up to 60%

With Blitzz visual remote assistance, service teams connect with customers in minutes instead of scheduling appointments days out. See dashboard warning lights, hear engine sounds, or examine exterior damage in real-time without requiring a shop visit. Accelerate the triage process, reduce diagnostic bottlenecks, and move service tickets to resolution faster than ever before.

Cobrowse Impact

Reduce Truck Rolls by Up to 40%

Every unnecessary technician dispatch costs your organization time and money. Blitzz remote visual support enables remote triage and resolution for qualifying issues—eliminating travel expenses, reducing technician windshield time, and freeing your field team to focus on complex repairs that truly require on-site presence.

Cobrowse Impact

Increase Customer Satisfaction Scores

Today's vehicle owners expect fast, convenient service—especially when facing unexpected issues. Visual remote assistance lets customers show problems from their location, on their schedule, without taking time off work or waiting days for a service appointment. The result: faster resolutions, clearer communication, and significantly improved customer experience scores across your service operations.

 Ready to Transform Your Automotive Service Operations?

Blitzz Visual Remote Assistance helps your organization validate how app-free remote visual support streamlines service operations, reduces operational costs, and improves customer satisfaction across dealerships, OEMs, and independent service centers.

Join the Blitzz Challenge

Frequently Asked Questions

Have Question? We are here to help

What is visual remote assistance for automotive?

Visual remote assistance for automotive is real-time video-based support that connects service advisors, technicians, and experts directly with customers or field personnel. Instead of relying on verbal descriptions or requiring in-person visits, service teams use live video to see exactly what the customer sees—whether it's a dashboard warning, unusual noise, exterior damage, or mechanical issue. This remote visual support technology dramatically reduces diagnostic time, improves first-time fix rates, and enhances the overall customer service experience.

How is visual remote assistance different from phone support?

Phone support relies on customers verbally describing complex vehicle issues—often leading to miscommunication and repeated shop visits. Visual remote assistance is interactive and technician-guided, allowing real-time direction to examine specific components, capture diagnostic codes, and document issues with precision. Technicians can zoom, annotate, and ask questions during the live session, ensuring comprehensive visual evidence that supports accurate diagnostics and reduces the need for in-person inspections.

Is Blitzz Visual Remote Assistance secure and compliant?

Yes. Blitzz is built with enterprise-grade security, including end-to-end encryption, SOC-2 compliance, and comprehensive audit trails. All visual assistance sessions can be recorded with consent, securely stored, and accessed only by authorized personnel. The platform meets the data protection requirements of major automotive OEMs and dealership groups and integrates with existing DMS systems to maintain compliance throughout the service workflow.

Do customers need to download an app for visual remote assistance?

No. Blitzz uses app-free, one-click access so customers don't need to download any software or navigate app stores. They click a secure link sent via SMS or email and connect instantly from any smartphone browser. This removes technical barriers, increases engagement rates, and delivers a better experience for vehicle owners who unexpected vehicle issues may already stress.

What types of automotive service scenarios can use visual remote assistance?

Automotive teams can use Blitzz visual remote assistance for:

  • Remote vehicle diagnostics and troubleshooting
  • Pre-purchase and trade-in vehicle inspections
  • Warranty claim documentation and pre-approval
  • Dealer-to-OEM technical escalations
  • Roadside assistance visual support
  • Collision damage documentation
  • Field technician expert guidance
  • Customer vehicle delivery walkthroughs

Visual remote assistance technology helps resolve service issues up to 60% faster while significantly reducing truck rolls and unnecessary shop visits.

Next Steps

We’d be happy to give a product demo, answer any technical questions, or share best practices.

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