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Visual Remote Assistant
for Insurance

Accelerate Claims Triage & Damage Assessment With Real-Time Visual Support

Assess property damage, triage claims at first notice of loss, and validate policyholder submissions without dispatching adjusters. Blitzz Visual Remote Assistant delivers secure, app-free cobrowsing and live video support that connects your claims team directly to policyholders—reducing adjuster site visits, accelerating claims processing, and transforming the insurance claims experience across your P&C operations.
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Trusted By Leading Insurance Carriers & Claims Organizations

 

Transform Your Insurance Claims Workflow With Blitzz

 
Accelerate Claims Triage & Damage Assessment:

Claims processing speed directly impacts policyholder retention and satisfaction. With rising claim volumes and adjuster shortages, insurance carriers need smarter ways to triage losses and assess damage remotely. Here's what your claims teams can accomplish with Blitzz visual remote assistance software

  • Conduct Remote Visual Damage Assessments at First Notice of Loss
  • Triage Property and Auto Claims With Real-Time Visual Verification
  • Guide Policyholders Through Photo and Video Documentation Instantly
  • Verify Damage Extent and Loss Severity Without Site Visits
  • Walk Claimants Through Self-Service Documentation and Submission
  • Reduce Adjuster Travel Costs and Field Deployment Requirements
  • Improve Claims Cycle Times Across All Lines of Business
 

Powerful Visual Remote Assistant Features Built for Insurance

App-Free, One-Click Video Connection

Policyholders reporting a loss shouldn't need to download apps or navigate complicated setup processes. Blitzz visual remote assistance works instantly through any smartphone browser—no app store visits, no technical barriers. Claims representatives simply send a secure link via SMS or email, and the policyholder clicks to connect. This app-free approach dramatically increases claim documentation completion rates and accelerates time-to-resolution for property damage, auto claims, and liability assessments.

HD Video With Real-Time Annotation and Guidance

Insurance claims assessment requires clear visual communication to identify damage patterns, structural issues, and loss severity. Blitzz delivers high-definition video streaming with the ability to annotate, draw, and mark up the policyholder's live view in real-time. Adjusters can circle specific damage areas, highlight points of concern, and guide claimants through comprehensive documentation while capturing timestamped photos for the claim file. All session data is automatically saved and linked to the claim record, creating a complete visual audit trail that supports fraud prevention, quality assurance, and regulatory compliance.

Secure, Compliant Remote Support Platform

Insurance claims data demands rigorous protection, and Blitzz meets enterprise security requirements with end-to-end encryption, SOC-2 compliance, and comprehensive audit trails. Every remote visual claims session is recorded (with consent), securely stored, and accessible only to authorized personnel. The platform integrates with leading claims management systems, ensuring claims data flows directly into existing workflows without manual re-entry or compliance gaps.

Visual Remote Assistant Integrations for Insurance

Blitzz Visual Remote Assistant works seamlessly with your insurance technology stack. Launch secure visual claims sessions directly from your

 

What Insurance Leaders Say About Blitzz Visual Remote Assistant

We appreciate your partnership with DNV. The fact that there's no app download required and the screen capture functionality works seamlessly makes Blitzz incredibly easy to set up and use. This has been a game-changer for our technical support operations across multiple industries.

Daniel J
Daniel J
VP Technology @ DNV
View Case Study
With Blitzz, we’ve replaced multi-hour site visits with instant virtual inspections that save time, cut costs, and boost customer satisfaction. It’s become essential as we expand our services beyond New York.

Toscano Floor Designs Logo
Elizabeth Enriquez
General Manager @ Toscano Floor Designs
View Case Study
 

Start Your 30-Day Insurance Visual Claims Success Challenge

Cobrowse Impact

Accelerate Claims Cycle Times by Up to 60%

With Blitzz visual remote assistance, claims specialists see exactly what policyholders see in seconds instead of relying on verbal descriptions. Identify damage patterns, verify loss severity, and assess claim validity in real-time without guesswork. Accelerate the triage process at first notice of loss, reduce claim transfers, and move claims to settlement faster than ever before.

Cobrowse Impact

Reduce Adjuster Site Visit Costs by Up to 50%

Every unnecessary adjuster dispatch costs your organization time and money. Blitzz visual claims support enables remote triage and guided documentation for qualifying claims—eliminating travel expenses, reducing adjuster windshield time, and freeing your field team to focus on complex losses that truly require on-site presence.

Cobrowse Impact

Increase Policyholder Satisfaction Scores

Today's policyholders expect fast, convenient service—especially when they've experienced a loss. Visual remote assistance lets claimants show their damage from their location, on their schedule, without taking time off work or waiting days for an adjuster visit. The result: faster resolutions, clearer communication, and significantly improved customer satisfaction scores across your policyholder base.

 Ready to Transform Your Insurance Claims Process?

Blitzz Visual Remote Assistant helps your organization validate how app-free visual support streamlines claims triage, reduces operational costs, and improves policyholder satisfaction across property, auto, and commercial lines of business.

Join the Blitzz Challenge

Frequently Asked Questions

Have Question? We are here to help

What is visual remote assistance for insurance claims?

Visual remote assistance for insurance is real-time visual support conducted via live video connection between claims specialists and policyholders. Instead of dispatching an adjuster to the loss site, the claimant uses their smartphone camera to show damage, property conditions, or loss details—while the claims representative guides the documentation process, annotates the live view, captures evidence, and triages the claim remotely. This remote assistance software dramatically reduces adjuster site visits and improves claims cycle times while maintaining assessment accuracy.

How is visual remote assistance different from phone-based claims intake?

Phone-based claims intake relies entirely on verbal descriptions—policyholders struggle to describe damage patterns, structural issues, or loss severity accurately. Visual remote assistance is interactive and visually guided, allowing adjusters to see the actual damage in real-time. Claims representatives can annotate the policyholder's screen, draw arrows to specific areas, and provide step-by-step visual guidance. This eliminates miscommunication, reduces claims handling time, and dramatically improves triage accuracy for property and auto claims.

Is Blitzz Visual Remote Assistant secure and compliant for insurance?

Yes. Blitzz is built with enterprise-grade security, including end-to-end encryption, SOC-2 compliance, and comprehensive audit trails. All claims sessions can be recorded with consent, securely stored, and accessed only by authorized personnel. The platform meets the data protection requirements of major insurance carriers and integrates with existing claims management systems to maintain compliance throughout the claims workflow.

Do policyholders need to download an app for visual remote claims support?

No. Blitzz uses app-free, one-click access so policyholders don't need to download any software or navigate app stores. They simply click a secure link sent via SMS or email and connect instantly from any smartphone browser. This removes technical barriers, increases documentation completion rates, and delivers a better experience for claimants who are already stressed from experiencing a loss.

What types of insurance claims can be assessed with visual remote assistance?

Insurance claims teams can use Blitzz visual remote assistant for:

  • Property damage triage and assessment
  • Auto collision and comprehensive claims
  • Water damage and flood loss documentation
  • Fire and smoke damage verification
  • Roof and exterior damage inspection
  • Contents and personal property claims
  • Commercial property loss assessment
  • First notice of loss (FNOL) triage and documentation

Visual claims support and insurance inspection software helps resolve claims up to 60% faster while reducing adjuster travel costs significantly.

Next Steps

We’d be happy to give a product demo, answer any technical questions, or share best practices.

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