Visual Remote Assistant
for Retail & E-Commerce

Resolve Product Issues & Support Inquiries With Real-Time Visual Support

Guide customers through product assembly, troubleshoot equipment problems, and resolve post-purchase issues without costly returns or in-home service calls. Blitzz Visual Remote Assistant delivers secure, app-free cobrowsing and live video support that connects your customer service team directly to customers—reducing product returns, improving first-call resolution, and transforming customer satisfaction across your retail and ecommerce support operations.

Accelerate Issue Resolution & Customer Support:

Customer support calls are the frontline of brand loyalty. With increasingly complex products and rising service expectations, retail and e-commerce companies need smarter ways to diagnose issues and resolve problems remotely. Here's what your customer service teams can accomplish with Blitzz visual remote assistance software:

Guide Customers Through Product Assembly and Setup Remotely
Diagnose Product Malfunctions and Defects With Real-Time Visual Assessment
Troubleshoot Furniture, Appliances, and Equipment Issues Instantly
Verify Damage, Missing Parts, and Shipping Issues Without Returns
Walk Customers Through Self-Service Repairs and Configurations
Reduce Product Return Costs and Restocking Requirements
Improve First-Call Resolution Rates Across All Support Channels

App-Free, One-Click Video Connection

Customers who struggle with product assembly or encounter issues shouldn't need to download apps or navigate complicated processes. Blitzz visual remote assistance works instantly through any smartphone browser—no app store visits, no technical barriers. Support agents send a secure link via SMS or email, and the customer clicks to connect. This app-free approach dramatically increases support completion rates and accelerates time-to-resolution for product assembly, troubleshooting, and defect verification issues.

HD Video With Real-Time Annotation and Guidance

Retail troubleshooting requires clear visual communication to identify assembly steps, product components, and damage or defects. Blitzz delivers high-definition video streaming with the ability to annotate, draw, and mark up the customer's live view in real-time. Agents can circle specific parts, highlight assembly points, and guide customers through step-by-step instructions while capturing timestamped photos for documentation. All session data is automatically saved and linked to the support ticket, creating a complete visual record that supports quality assurance, warranty claims, and training.

Secure, Compliant Remote Support Platform

Customer data demands rigorous protection, and Blitzz meets enterprise security requirements with end-to-end encryption, SOC-2 compliance, and comprehensive audit trails. Every remote visual support session is recorded (with consent), securely stored, and accessible only to authorized personnel. The platform integrates with leading customer service technology systems, ensuring support data flows directly into existing CRM and ticketing workflows without manual re-entry or compliance gaps.

With Blitzz, we’re able to resolve service calls faster and more efficiently than ever before. Our technicians can guide customers remotely, cutting downtime and improving satisfaction. It’s truly transformed the way we support our clients.

Michael Cheung
President @ TFI Canada

View Case Study

The product is simple, easy to use, and has been essential during the pandemic and beyond. The simplicity and ease of use stood out immediately, and implementation was quick and painless.

Irfaun K
Sr Manager @ Rogers

View Case Study

Improve First-Call Resolution by Up to 40%

With Blitzz visual remote assistance, support agents see exactly what customers see in seconds instead of relying on verbal descriptions. Identify assembly errors, verify product defects, and spot missing components in real-time without guesswork. Accelerate the diagnostic process, reduce call transfers, and resolve issues on the first contact more often than ever before.

Reduce Product Returns by Up to 49%

Every unnecessary product return costs your organization time, money, and customer goodwill. Blitzz visual customer support enables remote triage and guided self-service setup for qualifying issues—eliminating restocking costs, reducing warehouse processing, and freeing your support team to focus on complex problems that truly require escalation or replacement.

Increase Customer Satisfaction Scores

Today's customers expect fast, convenient service—especially when their new purchase isn't working as expected. Visual remote assistance lets customers show their product issues from their home, on their schedule, without packing products for return or waiting days for a replacement. The result: faster resolutions, clearer communication, and significantly improved digital customer engagement scores across your customer base.

Frequently Asked Questions

Have Question? We are here to help

What is visual remote assistance for retail and e-commerce?

Visual remote assistance for retail is real-time visual support conducted via live video connection between support agents and customers. Instead of processing a product return or scheduling an in-home service visit, the customer uses their smartphone camera to show their product issue, assembly challenge, or damage concern— while the agent guides the troubleshooting process, annotates the live view, captures documentation, and resolves issues remotely. This remote assistance software dramatically reduces product returns and improves first-call resolution while maintaining service quality.

How is visual remote assistance different from phone-based troubleshooting?

Phone-based troubleshooting relies entirely on verbal descriptions—customers struggle to describe product components, assembly steps, or defects accurately. Visual remote assistance is interactive and visually guided, allowing agents to see the actual problem in real-time. Agents can annotate the customer's screen, draw arrows to specific parts, and provide step-by-step visual guidance. This eliminates miscommunication, reduces call handle time, and dramatically improves resolution rates for product assembly, setup, and troubleshooting issues.

Is Blitzz Visual Remote Assistant secure and compliant?

Yes. Blitzz is built with enterprise-grade security, including end-to-end encryption, SOC-2 compliance, and comprehensive audit trails. All support sessions can be recorded with consent, securely stored, and accessed only by authorized personnel. The platform meets the data protection requirements of major retail brands and e-commerce platforms and integrates with existing customer service technology systems to maintain compliance throughout the support workflow.

Do customers need to download an app for visual remote support?

No. Blitzz uses app-free, one-click access so customers don't need to download any software or navigate app stores. They simply click a secure link sent via SMS or email and connect instantly from any smartphone browser. This removes technical barriers, increases support completion rates, and delivers a better experience for customers who are already frustrated with product issues.

What types of retail issues can be resolved with visual remote assistance?

Retail and e-commerce support teams can use Blitzz visual remote assistant for:

Furniture assembly guidance and verification
Appliance setup, installation, and troubleshooting
Product defect and damage verification
Missing parts identification and resolution
Electronics and gadget configuration
Sporting goods and fitness equipment setup
Home improvement product installation support
Warranty claim documentation and verification

Collaborative browsing and visual support technology help resolve issues up to 49% faster while reducing product return rates significantly

Inspection Companies

Customer Support Teams

Visual Remote Assistant
for Retail & E-Commerce

Trusted By Leading Retail Brands & E-Commerce Platforms

Transform Your Retail Customer Support Workflow With Blitzz