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Powered by Owlbert AI


Your agents see the problem. Owlbert understands it.


Blitzz AI Agent Assist watches the live video alongside your agent, reads what the camera sees, and pulls the right fix from your knowledge base. Real understanding, in real time, on every call.
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See how it works
48%
faster resolution time
30%
fewer truck rolls
96%
of reps resolve quicker
  LIVE SESSION
 
Router · model RX-450
LED: red
🦉
Owlbert AI
I can see an RX-450 router with a solid red status light. That usually means the WAN connection failed during boot.
🦉
Owlbert AI
Matching article found. Walk the customer through a 30-second power cycle, then re-seat the coax line.
📄 KB · “RX-450 red light fix” · 97% match
 

Ask AI — See What Your Camera Sees, Solve It Instantly, Powered by Your Knowledge Base

Watch Ask AI in action. During a live video call, capture any frame and let AI instantly identify the equipment on screen, pull answers from your knowledge base, and guide your team through troubleshooting steps, safety checklists, and follow-up questions — all in real time. No guesswork, no waiting. Just point the camera and ask.
 

What "AI" actually means here

 

Most tools record the call. Owlbert comprehends it.

Artificial intelligence is only useful in support when it understands context. Owlbert AI is built to do three things at once during every Blitzz session.
It sees

Owlbert reads the live video stream, recognizing equipment, model numbers, indicator lights, damage, and wiring. The same frame your agent looks at, parsed into meaning.

It reasons

It connects what the camera shows to the likely cause. A red LED plus a specific router model becomes a diagnosis, not just a label on the screen.

It resolves

Owlbert searches your knowledge base and troubleshooting articles, then surfaces the exact steps the agent needs to fix the problem on the spot.

 

What "AI" actually means here

 

Most tools record the call. Owlbert comprehends it.

Artificial intelligence is only useful in support when it understands context. Owlbert AI is built to do three things at once during every Blitzz session.
1-1
Customer joins

One tap on a secure link opens their camera in the browser. Agent and customer are connected instantly.

2-1
Owlbert watches

As the customer points the camera, Owlbert reads the scene and identifies the equipment and the symptom.

3-1
Insight appears

The agent gets a plain language read of the problem plus the matching article, right inside the session panel.

4
Issue resolved

The agent guides the fix with confidence. Notes, photos and the summary sync straight to your CRM.

 

Live video insight

When the customer shares video, Owlbert sees what your agent sees.
Owlbert parses every frame in real time, so the read on the problem is ready before your agent finishes describing it.
✓

Equipment recognition:
Identifies models, serial numbers, ports, and cabling without asking the customer to read anything out loud.

✓

Symptom detection:
Spots warning lights, error codes, leaks, cracks, and misconnections, then flags them to the agent.

✓

Live, on-frame context:
Insights appear during the call, not after. The agent never has to pause the video to figure out the next move.

  LIVE SESSION
 
Water heater · TXR-9
Corrosion detected
🦉
Owlbert Agent Assist
Searching your knowledge base...
Troubleshooting Article
97% match
RX-450 solid red status light
Cause: WAN handshake failure on boot
Suggested Steps For Agent
1. Power cycle the router for 30 seconds
2. Re-seat the coax line at the wall
3. Confirm the light turns solid green
Related Article
also relevant
When to escalate to a field visit
Knowledge base intelligence
The right article, before the agent even thinks to look.
Owlbert connects what it sees on the video to your library of support content. Instead of an agent searching mid call, the matching troubleshooting article and resolution steps come to them.
✓

Trained on your content
Point Owlbert at your articles, manuals and past tickets. It learns your products, not generic ones.

✓

Ranked, cited answers
Every suggestion shows its source and a match score, so agents trust what they act on.

✓

Gets smarter over time
Resolutions feed back in, sharpening future matches across your whole team.

 

Results teams see

 

AI that pays for itself on the first call

48%

Faster average resolution

30%

Reduction in truck rolls

2 days

To onboard 1,500 agents

73%

Prefer video over voice only

 

Fits where you already work

 

Owlbert insights sync to your stack

 Session summaries, photos and notes flow into the tools your team lives in.
Salesforce
ServiceNow
Zendesk
Genesys
Procore
WhatsApp