Visual Remote Assistant
for Telecom & Internet Providers

Resolve Connectivity Issues & Equipment Problems With Real-Time Visual Support

Guide subscribers through router setup, troubleshoot connectivity issues, and resolve equipment problems without dispatching technicians. Blitzz Visual Remote Assistant delivers secure, app-free cobrowsing and live video support that connects your customer service team directly to subscribers—reducing truck rolls, improving first-call resolution, and transforming customer satisfaction across your telecom operations.

Accelerate Issue Resolution & Customer Support:

Customer support calls are the frontline of subscriber retention. With rising service expectations and technician shortages, telecom providers need smarter ways to diagnose issues and resolve problems remotely. Here's what your customer service teams can accomplish with Blitzz visual remote assistance software:

Guide Subscribers Through Router Setup and Configuration Remotely
Diagnose Wi-Fi Connectivity Problems With Real-Time Visual Assessment
Troubleshoot Modem, Gateway, and Set-Top Box Issues Instantly
Verify Cable Connections and Equipment Installation Without Site Visits
Walk Customers Through Self-Service Repairs and Configurations
Reduce Truck Roll Costs and Technician Dispatch Requirements
Improve First-Call Resolution Rates Across All Support Channels

App-Free, One-Click Video Connection

Subscribers experiencing connectivity issues shouldn't need to download apps or navigate complicated setup processes. Blitzz visual remote assistance works instantly through any smartphone browser—no app store visits, no technical barriers. Support agents simply send a secure link via SMS or email, and the subscriber clicks to connect. This app-free approach dramatically increases support completion rates and accelerates time-to-resolution for router setup, Wi-Fi troubleshooting, and equipment configuration issues.

HD Video With Real-Time Annotation and Guidance

Telecom troubleshooting requires clear visual communication to identify cable connections, LED indicators, and equipment placement. Blitzz delivers high-definition video streaming with the ability to annotate, draw, and mark up the subscriber's live view in real-time. Agents can circle specific ports, highlight connection points, and guide customers through step-by-step configurations while capturing timestamped photos for documentation. All session data is automatically saved and linked to the support ticket, creating a complete visual record that supports quality assurance and training.

Secure, Compliant Remote Support Platform

Telecom customer data demands rigorous protection, and Blitzz meets enterprise security requirements with end-to-end encryption, SOC-2 compliance, and comprehensive audit trails. Every remote visual support session is recorded (with consent), securely stored, and accessible only to authorized personnel. The platform integrates with leading customer service technology systems, ensuring support data flows directly into existing CRM and ticketing workflows without manual re-entry or compliance gaps.

Blitzz is very easy to use and requires little training, so I could get the team up and running quickly. The OCR feature is great, and the photos provided what we required for Customer Service.

Roy Rudd
Director of Customer Service @ Schurz Communications

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We have shortened the customer resolution time as we can now walk customers through steps literally live. The ease of simply sending a text with a link for the customer to access.

Adrian S
Manager, Customer Care Operations @ Comwave

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We've seen some really good results. Customers are really excited about using this. They're able to resolve their issues on the spot. It's empowering them as well.

Carmen Zimmerman
Business Consulting Manager

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Our experience has been outstanding! Blitzz enables us to provide fast visual assistance to remote communities, saving high costs and greatly improving customer service.

Travis S.
Senior Manager, Customer Service @ NorthwesTel

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Improve First-Call Resolution by Up to 40%

With Blitzz visual remote assistance, support agents see exactly what subscribers see in seconds instead of relying on verbal descriptions. Identify router LED patterns, verify cable connections, and spot equipment placement issues in real-time without guesswork. Accelerate the diagnostic process, reduce call transfers, and resolve issues on the first contact more often than ever before.

Reduce Field Dispatch Costs by Up to 52%

Every unnecessary technician dispatch costs your organization time and money. Blitzz visual customer support enables remote triage and guided self-service repairs for qualifying issues—eliminating travel expenses, reducing technician windshield time, and freeing your field team to focus on complex installations that truly require on-site presence.

Increase Subscriber Satisfaction Scores

Today's subscribers expect fast, convenient service—especially when their internet is down. Visual remote assistance lets customers show their equipment issues from their location, on their schedule, without taking time off work or waiting days for a technician visit. The result: faster resolutions, clearer communication, and significantly improved digital customer engagement scores across your subscriber base.

Frequently Asked Questions

Have Question? We are here to help

What is visual remote assistance for telecom?

Visual remote assistance for telecom is real-time visual support conducted via live video connection between support agents and subscribers. Instead of dispatching a technician to a subscriber's home, the customer uses their smartphone camera to show router lights, cable connections, or equipment placement—while the agent guides the troubleshooting process, annotates the live view, captures documentation, and resolves issues remotely. This remote assistance software dramatically reduces truck rolls and improves first-call resolution while maintaining service quality.

How is visual remote assistance different from phone-based troubleshooting?

Phone-based troubleshooting relies entirely on verbal descriptions—subscribers struggle to describe LED patterns, cable types, or equipment configurations accurately. Visual remote assistance is interactive and visually guided, allowing agents to see the actual problem in real-time. Agents can annotate the subscriber's screen, draw arrows to specific ports, and provide step-by-step visual guidance. This eliminates miscommunication, reduces call handle time, and dramatically improves resolution rates for technical issues.

Is Blitzz Visual Remote Assistant secure and compliant?

Yes. Blitzz is built with enterprise-grade security, including end-to-end encryption, SOC-2 compliance, and comprehensive audit trails. All support sessions can be recorded with consent, securely stored, and accessed only by authorized personnel. The platform meets the data protection requirements of major telecom carriers and integrates with existing customer service technology systems to maintain compliance throughout the support workflow.

Do subscribers need to download an app for visual remote support?

No. Blitzz uses app-free, one-click access so subscribers don't need to download any software or navigate app stores. They simply click a secure link sent via SMS or email and connect instantly from any smartphone browser. This removes technical barriers, increases support completion rates, and delivers a better experience for subscribers who are already frustrated with connectivity issues.

What types of telecom issues can be resolved with visual remote assistance?

Telecom support teams can use Blitzz visual remote assistant for:

Router and modem setup and configuration
Wi-Fi connectivity troubleshooting and optimization
Cable and connection verification
Set-top box and streaming device issues
Network equipment placement guidance
Firmware updates and device restarts
Smart home device integration support
Business internet and VoIP configuration

Collaborative browsing and visual support technology helps resolve issues up to 52% faster while reducing truck roll costs significantly.

Inspection Companies

Customer Support Teams

Visual Remote Assistant
for Telecom & Internet Providers

Trusted By Leading Telecom Carriers & Internet Service Providers

Transform Your Telecom Customer Support Workflow With Blitzz