Works seamlessly on iOS & Android devices, laptop & desktop devices. Leverage powerful features and insightful reporting that boost your call center KPIs
Remote customer support offers a number of smart customer service benefits for businesses and customers including:
Get eyes on the problem with remote online support. Drastically improve first call resolution by 40%.
Remote Assistance Technology provides an efficient solution for field services and reduces the need for a truck roll by 30%.
Improve your SIK (Self Install Kit) success rates by 25%. Help your customers with their installs and delight them with empathy and support.
Offering quick resolutions through remote customer service will have a positive impact by up to 25 points.
At the time of troubleshooting, agent sends the customer an SMS with a link for a video call.
Once the customer opens the link, the video call will begin and the agent can guide the customer through the troubleshooting process.
The agent can zoom in to get a detailed look, use advanced markup tools to make notes and point things out, capture images and videos for documentation purposes, and more.
Once the customer issue is resolved, the agent can end the video call and move on to another customer followed by an option Survey.