Best Co-Browsing Software for Customer Support (2026 Comparison)

The best co-browsing software for customer support lets an agent see and guide a customer's browser session in real time, with no download for the customer, automatic masking of sensitive fields, and a launch button inside the helpdesk. Blitzz Co-Browse, Glance, Cobrowse.io, Surfly, Unblu, Upscope and Fullview are the main options. Blitzz stands out for combining co-browse, screen share and live video in one session, with published per-agent pricing.

This guide explains how co-browsing works, the features that matter, and how the tools compare on price and integrations.

What is co-browsing?

Co-browsing lets a support agent view the same web page a customer is on, at the same time. The agent can point, highlight and, with permission, click or fill fields. It only shares your website or web app, not the customer's whole screen or other tabs.

Support teams use it for checkout problems, account setup, form completion, onboarding and any "where do I click?" question.

Co-browsing vs screen sharing: what is the difference?

• Co-browsing shares only your web pages. It needs no download, and sensitive fields can be masked.
• Screen sharing shares the full screen or an app window. It covers desktop software and other sites, but shows everything on screen.

Many teams need both. Blitzz lets agents switch from co-browse to screen share or live video in the same session.

What features matter in co-browsing software?

1. No download for customers. A code or link starts the session.
2. Field masking. Passwords and card numbers should be hidden from agents. PCI DSS allows no more than the BIN and last four digits of a card number to be displayed (PCI SSC).
3. Agent controls. Guided cursor, annotation and permission-based control.
4. Mobile support. Mobile web works with a script. Native apps need an SDK.
5. Integrations. Launch from Salesforce, Zendesk, Genesys or your helpdesk.
6. Enterprise controls. SSO and audit logs for larger teams.

Best co-browsing software compared

Pricing from vendor pages as of October 2026, including Cobrowse.io and Fullview. Confirm current pricing with each vendor.

How Blitzz Co-Browse works

The customer clicks a help button or enters a code on your site. The agent sees the page instantly and guides them with a cursor and annotations. Sensitive fields are masked. If the problem is outside the browser, the agent moves to screen share or video without starting over.

Blitzz Co-Browse works on desktop, tablet and mobile browsers, and the Mobile SDK covers native iOS and Android apps. See Blitzz Co-Browse, Co-Browse pricing and use cases for financial services, e-commerce and SaaS.

Frequently asked questions

Is co-browsing secure?

Co-browsing is generally safer than screen sharing because it only shares your web pages and can mask sensitive fields. Check each vendor's masking, access control and audit features.

Does co-browsing require a download?

No. Web co-browsing runs through a script on your site. Native mobile apps need the vendor's SDK built into your app.

Can agents click on the customer's screen?

With the customer's permission, many tools let agents click and fill fields. Blitzz offers a guided cursor and annotation for agents.

How much does co-browsing software cost?

Published prices start around $18 to $25 per agent per month. Blitzz starts at $19 per agent per month billed annually.

Which co-browsing tool works with Salesforce and Zendesk?

Blitzz, Cobrowse.io, Glance and Fullview all list Salesforce, and Blitzz, Cobrowse.io and Fullview list Zendesk.

Try co-browsing with your team

See Blitzz Co-Browse on your own website. Book a demo or check pricing.