Does Blitzz ScreenShare require a download or installation?

No. ScreenShare runs entirely in the browser. Customers join via a secure link sent by SMS, email, or WhatsApp and start sharing in one click — no app store, no plugins, no install on either side.

Is Blitzz ScreenShare secure?

Yes. Sessions are encrypted, consent-based, and time-limited. Sensitive fields can be masked automatically, and agents only receive access while the customer is present — never persistent admin access.

What devices and browsers are supported?

Desktop, tablet, and mobile across all modern browsers on Web, iOS, and Android — the same one-click experience everywhere.

Can it connect to our CRM and contact center tools?

Yes. ScreenShare integrates with Salesforce, Zendesk, ServiceNow, Genesys, Zapier, and a REST API, so sessions launch from your existing workflow and notes sync back automatically.

Blitzz ScreenShare · AI screen sharing

See their screen. Let AI read the error.

Browser screen sharing with Owlbert AI built in.

Customers share their screen from any browser in one click. Owlbert AI reads error codes and settings, suggests the fix from your knowledge base and writes the summary for you.

No downloads or plugins
Encrypted and consent based
Web, iOS and Android

Agent viewing a customer's shared screen in Blitzz ScreenShare

Owlbert AIError code read. Fix ready.

ResolvedNo escalation needed

Rated by support and inspection teamsG2 ★★★★★ 4.9/5 Capterra ★★★★★ 4.7/5No app for customersWorks in your CRM

Owlbert AI inside ScreenShare

AI that understands the customer's screen.

Owlbert AI works inside every ScreenShare session. Your agent captures the screen and Owlbert tells them what is wrong and how to fix it.

Ask AI on a screenshot

Capture the shared screen. Owlbert reads error codes, dialogs and settings and suggests the fix.

Knowledge base answers

Ranked, cited answers from your help articles appear in the session panel.

Live chat translation

Talk to customers in their own language, translated in real time.

AI summary and notes

Notes and the summary are written for you and synced to Salesforce, ServiceNow or Zendesk.

Owlbert AIScreen share live

ScreenDesktop app installer

ErrorInstall failed, code 1603

Likely causePrevious version still installed

Installer error 160392% match

Open Settings, then Apps
Uninstall the older version
Run the installer again

Ask AIChat translationCall summary

Results

Solve it together. Faster.

41%faster issue resolution

47%higher first contact resolution

99.9%customer connection rate

60%fewer escalations and site visits

Results reported by Blitzz ScreenShare customers.

How it works

From link to AI guided fix.

Send a link

Share a secure link by SMS, email or WhatsApp, right from your CRM.

Customer shares

They click and share their screen in the browser. No download or account.

Owlbert reads itAI

Capture the screen. AI reads the error and brings up the fix.

Resolve and logAI

Guide the fix with annotation. AI notes sync to your CRM.

Features

Screen sharing, with an AI assist.

Ask AI on a screenshotAI

Owlbert reads errors, dialogs and settings on the shared screen and suggests the next step.

Knowledge base answersAI

Cited answers from your help center, surfaced during the session.

AI summary and notesAI

Session notes written for you and synced to your CRM.

Live chat translationAI

Support customers in their language with real time translation.

Live annotation

Draw, highlight and point on the customer's screen.

Secure by design

Encrypted, consent based, time limited sessions with field masking.

Who uses it

Made for teams that support software.

Contact centers, SaaS companies, banks, insurers, healthcare and IT help desks use ScreenShare to solve issues on the first contact.

Contact centers SaaS and software Banking and fintech Insurance Healthcare and telehealthIT and help desk

Integrations

Works in the tools you already use.

Launch sessions from your CRM or help desk. Recordings, notes and AI summaries sync back automatically.

Salesforce Zendesk ServiceNow Genesys Cloud CX HubSpot Microsoft Dynamics 365 NICE CXone Zapier REST API All integrations

Pricing

Simple per agent pricing

See plans and start a free trial.

See pricing

FAQ

Questions about ScreenShare

How does Owlbert AI work in ScreenShare?

The agent captures the shared screen and Owlbert reads error codes, dialogs and settings to suggest the fix. It also surfaces knowledge base answers, translates chat and writes the session summary.

Do customers need to download anything?

No. It runs in the browser. Customers join from a link with no app, plugin or install.

Is it secure?

Sessions are encrypted, consent based and time limited, with automatic field masking. Agents only see the screen while the customer is sharing.

Which devices are supported?

Desktop, tablet and mobile across modern browsers on Web, iOS and Android.

Does it integrate with my CRM?

Yes. Salesforce, Zendesk, ServiceNow, Genesys, HubSpot, Microsoft Dynamics 365 and Zapier, plus a REST API.