The best remote video inspection software for insurance claims lets an adjuster run a live, guided video inspection with the policyholder from a browser link, capture timestamped and location-stamped photos during the call, and save everything to the claim file. Blitzz Inspect is built for live guided inspections. Verisk ClaimXperience, CCC, Hover, Snapsheet and Crawford's WeGoLook cover other parts of virtual claims handling, such as self-capture, 3D measurement and photo estimating.
This guide explains the types of virtual claims tools, what adjusters need, and how the main options compare.
A remote video inspection replaces or supports an in-person site visit. The adjuster sends the policyholder a link. The policyholder opens it on a phone and shows the damage while the adjuster directs the camera, asks questions and captures photos.
It is used for property claims such as water, fire, storm and theft damage, auto claims, commercial risk checks and underwriting inspections.
Virtual claims tools fall into three groups. Many carriers use more than one.
| Tool | Type | Policyholder access | Notable features |
|---|---|---|---|
| Blitzz Inspect | Live guided video | Browser link by SMS or email, no app | Annotation, zoom, timestamped and GPS-stamped photos, recording with consent, Owlbert AI notes and reports, CRM and API integration |
| Verisk ClaimXperience | Collaboration portal with live video | Portal with photo and video upload | Launches from Xactimate and XactAnalysis, AI summaries of inspection conversations |
| CCC Intelligent Solutions | Auto photo estimating with video chat | Quick Estimate app | Appraiser snapshots from live video, deep auto claims workflow |
| Hover | Self-capture 3D | Guided capture (Hover Connect) | 3D model, measurements and sketches, Xactimate integration. Not live video. |
| Snapsheet | Virtual auto appraisals | Guided photo upload | Photo-based appraisal workflow. No live video listed. |
| Crawford / WeGoLook | Field inspector network | On-demand inspectors | Large gig network for in-person and virtual adjusting support |
Based on public vendor pages as of October 2026. Confirm current features with each vendor.
With Blitzz for insurance, the adjuster sends a link by text or email. The policyholder joins from the phone browser. The adjuster zooms, annotates and guides them to the damage, then captures photos stamped with time and GPS.
Sessions can be recorded with consent. Photos and session records are saved to the claim file, and Owlbert AI drafts the notes and report so the adjuster can review and send. The adjuster makes every decision. AI handles the paperwork.
Blitzz connects to Salesforce, Zendesk, Genesys, ServiceNow and Dynamics 365, and offers a REST API for claims systems. See Blitzz Inspect and Inspect pricing.
Related reading: remote inspection for warranty claims, fleet damage documentation and how secure is your video inspection platform?
Many carriers use virtual inspections for property and auto claims, especially lower severity losses. Each carrier sets its own rules for when an in-person inspection is still needed.
Not with Blitzz Inspect. The policyholder taps a link and joins from Safari or Chrome. Some other tools, such as CCC Quick Estimate, use an app.
Yes. Blitzz can record sessions with the policyholder's consent and store them with the claim, with access limited to authorized staff.
With live video the adjuster guides the inspection in real time. With self-capture the policyholder takes photos alone. Live video is better when damage is hidden or the adjuster needs to ask questions.
Owlbert AI drafts inspection notes and reports from the session, so adjusters spend less time on documentation and more time on decisions.
See Blitzz Inspect on a real claim scenario. Book a demo.