The best no-download video support tools for contact centers let an agent turn any call or chat into live video with one click, while the customer joins from a link in their phone or desktop browser. Blitzz, Glance, Pexip, Auvious and Salesforce Visual Remote Assistant all work this way. The deciding factors are which contact center platform you run, whether you need co-browse or AI in the same session, and how results get back to the interaction record.
This guide covers how no-download video works, what contact centers should check, and how the main options compare.
No-download video support runs in the web browser the customer already has. The agent sends a link by SMS, email or WhatsApp. The customer taps it, allows camera access, and the video session starts. Nothing is installed from an app store.
This works because of WebRTC, the browser standard for real-time audio and video. When WebRTC became a W3C Recommendation in 2021, the W3C noted that it removes the need to install plugins or download separate applications (W3C).
| Tool | Customer side | Contact center platforms | Also includes |
|---|---|---|---|
| Blitzz | Browser link by SMS, email, WhatsApp or session code | Genesys, NICE CXone, Five9 (beta), Salesforce, Zendesk, ServiceNow, Dynamics 365 | Co-browse, screen share, Owlbert AI call summaries and chat translation |
| Glance | No download, install or login | Genesys Cloud CX (AppFoundry), Salesforce | Co-browse, screen share |
| Pexip Video Connect | One click from the browser, no download | Genesys Cloud CX | Recording and transcription |
| Auvious | Browser based, no download | Genesys Cloud, Salesforce | Co-browse with AR pointer, live subtitles |
| Salesforce Visual Remote Assistant | Link by SMS or email, no app or login | Salesforce Service Cloud | AR annotation, desktop sharing, recording |
| Amazon Connect / Zoom Contact Center | Widget or SDK embedded in your own site or app | Their own CCaaS | Video as part of the full contact center suite |
Based on each vendor's public pages and marketplace listings as of October 2026. Embedded SDK options need your site or app to host the video, so check the customer experience before you assume "no download."
Agents start a Blitzz session from the active interaction with one click. The customer gets a link, taps it, and joins from a mobile or desktop browser. There is no app and no account.
In the Genesys integration, session details, recordings, captured images, annotations, location data and AI call summaries sync back to Genesys. Admins choose which fields sync. The same pattern works with NICE CXone, Salesforce and Zendesk.
When video is not enough, the agent can move to co-browse or screen share in the same platform. Learn more about Blitzz for contact centers.
Related reading: What is AI agent assist?
Yes. Browser-based tools like Blitzz use WebRTC, so customers join from a link in Safari, Chrome or another modern browser on their phone or computer.
Blitzz, Glance, Pexip and Auvious all offer browser-based video for Genesys Cloud CX. Blitzz also syncs AI call summaries and captured images back to the interaction.
Most tools also send links by email. Blitzz adds WhatsApp invites and a session code the customer can enter on the web.
It works on any phone with a current browser that supports camera access. Test with the oldest devices your customers commonly use during your pilot.
With a marketplace install such as Genesys AppFoundry or Salesforce AppExchange, setup is usually a matter of days. Training is short because agents stay in the desktop they already know.
See Blitzz running inside your contact center platform. Book a demo.