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Blitzz+Nice_logo

 BETA

Visual Remote Assist for NICE CXone


Launch video support, cobrowse, and screen sharing sessions directly from NICE CXone. See what your customers see and resolve issues faster — no app download required.

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Trusted by Leading Companies

 

Why Blitzz for NICE CXone

 

Resolve Issues Faster Without Leaving CXone

Native integration means your agents stay in their familiar CXone workflow while gaining powerful visual collaboration tools.
One-Click Session Launch

Start video calls directly from any NICE CXone interaction, voice call, or chat with a single click. No switching between apps or windows.

Automatic Data Sync

Recordings, images, and session notes sync to your NICE CXone interaction records automatically. Keep your documentation in one place.

No App for Customers

Customers connect via browser link. No downloads, no friction, achieving 95%+ connection success rates on any smartphone.

Enterprise Security

SOC 2 compliant with end-to-end encryption and SSO/SAML support. Your customer data stays protected at every step.

 

Use Cases

 

How Teams Use Blitzz with NICE CXone

From contact centers to field service, Blitzz transforms how teams solve problems remotely — all within the CXone platform they already use.
Remote Customer Support

Enable contact center agents to see customer issues through live video. Troubleshoot equipment, guide product setup, and resolve technical problems without dispatching technicians.

Remote Field Service

Connect field technicians with remote experts for real-time guidance on complex repairs. Reduce escalations and improve first-time fix rates with visual collaboration.

Remote Video Inspections

Conduct property inspections, equipment audits, and compliance checks remotely. Capture timestamped photos with GPS data for complete documentation in CXone.

Video-Powered Sales

Give sales teams visual selling capabilities. Demo products remotely, conduct virtual walkthroughs, and build stronger customer relationships with face-to-face interactions.

Insurance Claims

Process claims faster with remote video documentation. Adjusters can quickly assess damage, capture evidence, and complete FNOL remotely while documenting everything in CXone.

Healthcare & Telehealth

Enable healthcare providers to conduct visual assessments, guide patients through medical device setup, and provide remote consultations with secure, HIPAA-ready video.

 

How It Works

 

Up and Running in Minutes

Getting started with Blitzz for NICE CXone is simple. No complex setup, no lengthy onboarding.
1-1
Connect Blitzz to CXone

Install the Blitzz integration from the NICE CXone marketplace. Configure it with your Blitzz API key and set up your agent workspace. Most teams are up and running the same day.

2-1
Launch a Visual Session

Start a video support session directly from any CXone interaction — voice, chat, or email. Send a secure link to the customer via SMS, email, or WhatsApp.

3-1
Resolve, Document, Sync

See through the customer’s camera in real time. Zoom, annotate, capture photos, and resolve the issue. All documentation syncs back to CXone automatically.

Frequently Asked Questions

Have Question? We are here to help

What does the BETA label mean for this integration?

The Blitzz + NICE CXone integration is currently in beta, meaning it's available for early access users. Core functionality — launching remote video sessions from CXone, syncing session data, and capturing documentation — is fully operational. We're actively gathering feedback to refine the experience before general availability. Beta users receive priority support and direct access to our product team.

How long does it take to set up Blitzz with NICE CXone?

Installation takes just minutes. After installing the integration, you configure it with your Blitzz API key and add the Blitzz widget to your CXone agent desktop. Most teams are up and running the same day with full video support capabilities.

How does Blitzz integrate with NICE CXone?

Blitzz provides a native integration that embeds directly into the NICE CXone agent interface. Agents can launch video sessions from voice calls, chats, or any customer interaction. The integration supports seamless escalation from text or voice to video without disrupting the customer experience.

Do customers need to download an app to connect?

No. Blitzz is completely browser-based. Agents send a secure link via SMS, email, or WhatsApp, and customers click to connect instantly from any smartphone browser on iOS or Android. No app store visits or downloads required, achieving 95%+ connection success rates.

What data syncs between Blitzz and NICE CXone?

Blitzz automatically syncs session metadata, call recordings, captured images, AR annotations, GPS location data, and AI-generated call summaries to your CXone interaction records. You can configure which data fields are captured and customize mappings for your organization's reporting needs.

How much does Blitzz for NICE CXone cost?

Blitzz for NICE CXone is offered on a per-user, per-month basis and includes all enterprise features such as cobrowse, screen sharing, video chat, HD photo capture, AR markups, call recording, AI call summaries, white labeling, and unlimited sessions. During the beta period, early access pricing is available. Contact us to discuss pricing and volume discounts.

Can I try Blitzz for NICE CXone before purchasing?

Absolutely. You can request a free demo to see Blitzz in action within NICE CXone, or join our beta program to test the integration with your team on real interactions. We also offer a pilot program to measure ROI before committing to a full deployment.