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Cobrowsing 
for Healthcare Services.
Guide Patients Through Digital Health With Confidence

Deliver visual support inside patient portals and telehealth platforms without screen sharing risks. Blitzz Cobrowse is HIPAA-ready, secure, and purpose-built for healthcare teams who need real-time digital assistance that protects PHI at every step.
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Trusted By Leading Healthcare Providers

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Elevate the Patient Digital Experience With Blitzz Cobrowse

Patient portal usage is rising, but nearly half of patients still struggle with navigation. Here's what your healthcare contact center can accomplish with Blitzz cobrowsing software:

Transform Patient Digital Experiences:

  • Complete Telehealth Onboarding Faster
  • Navigate Patient Portals With Ease
  • Simplify Virtual Appointment Scheduling
  • Support Medical Record Access
  • Help Patients Complete Digital Forms
  • Assist With Remote Monitoring Setup
  • Improve Billing Portal Experience

Powerful Co-Browsing Platform Features Built for Healthcare

HIPAA-Compliant Secure Cobrowsing Solution

Healthcare demands the highest level of data protection, and our cobrowsing solution meets those requirements with end-to-end encryption, strict access controls, and automated PHI masking. Every session is consent-driven and fully compliant with HIPAA, SOC-2, and healthcare security frameworks, ensuring sensitive patient information stays protected at all times. Unlike traditional screen sharing, our platform prevents exposure of medical records, billing details, or identity data, making it the safest and most compliant way to support patients online.

App-Free, One-Click Access

Patients often struggle with downloads, plugins, and technical steps, but with our app-free cobrowsing, support becomes effortless. A single secure link allows patients to share their screen instantly from any device or browser. No installations. No configuration. Just seamless, instant connectivity. This reduces drop-off rates, accelerates onboarding, and ensures even non-technical patients can receive real-time assistance with forms, portals, telehealth visits, or insurance submissions.

Hide Sensitive Health Information Automatically

Blitzz cobrowse automatically detects and masks sensitive health information such as medical records, prescription data, insurance IDs, or personal identifiers before the agent can see it. This ensures complete protection of PHI while still allowing agents to guide patients through their digital journey. By combining secure masking with controlled screen access, healthcare organizations can assist patients confidently while maintaining strict compliance and eliminating unnecessary exposure risks.


RESPONSIVE PLATFORM

Cobrowse Integrations for Healthcare

Blitzz Cobrowse works seamlessly with your healthcare tech stack. Launch secure cobrowsing sessions directly from your

  • t2
  • Zendesk
  • Genesys

What Healthcare Leaders Say About Blitzz Cobrowse

Blitzz has transformed our risk management inspections. The real-time annotations and stamped photos make documentation clearer than ever, and the platform’s ease of use is exceptional.

Sarah O
Sarah O
Senior Risk Management Consultant @ Perma
View Case Study

Blitzz is easy for end users and understandable for our customers. The new measurement tools help us assess claims accurately, and they're sufficient for all our reporting needs without any issues.

Daniel J-2
Jozef F.
IT Specialist @ Colonnade Insurance
View Case Study

Start Your 30-Day Healthcare Cobrowse Success Challenge

Cobrowse Impact

Resolve Patient Issues Up to 41% Faster

With secure, two-way cobrowsing, agents instantly see what patients see across telehealth portals, mobile apps, billing pages, and diagnostics dashboards. Reduce escalations, shorten call duration, and increase CSAT.

Cobrowse Impact

Increase First-Contact Resolutions by Up to 47%

When patients abandon portal onboarding, insurance, forms, or care-team connections due to complexity, our cobrowsing software steps in. Agents gain immediate screen-sharing access (secure, consent-driven) and walk patients through complex tasks in real time. Fewer escalations, faster success, stronger digital healthcare support.

Cobrowse Impact

Protect PHI With Zero-Exposure Screen Sharing

In healthcare, every click counts. Our HIPAA-compliant cobrowse tool ensures that only the exact screen content the patient consents to is visible, while masking all other sensitive data (PHI). Agents never require full access to EHR, PMS, or billing systems, minimizing compliance risks and preserving patient privacy.


Ready to Transform Your Digital Patient Experience?

Blitzz Cobrowse helps your organization validate how HIPAA-compliant, app-free cobrowsing streamlines digital support, reduces patient frustration, and improves operational efficiency across care teams.

Join the Blitzz Challenge

Frequently Asked Questions

Have Question? We are here to help

What is cobrowsing in healthcare?

Cobrowsing in healthcare is a secure, real-time visual support technology that allows agents to see exactly what a patient sees inside patient portals, telehealth systems, billing pages, or online forms. Unlike screenshare, cobrowsing is HIPAA-ready, consent-driven, and masks PHI automatically—making it safe for hospitals, clinics, and telehealth providers to guide patients through their digital journey.

How is cobrowsing different from screen sharing?

Traditional screensharing exposes a patient’s full desktop, creating HIPAA and PHI risks. Cobrowsing, on the other hand, only shares the active browser window, hides sensitive health information, and gives the patient full control over what’s visible. This makes cobrowsing the preferred, compliant alternative to screenshare for healthcare organizations.

Is Blitzz Cobrowse HIPAA compliant?

Yes. Blitzz Cobrowse is built with HIPAA-ready security, encrypted connections, consent workflows, PHI masking, and strict access controls. Agents never see medical records, billing details, personal IDs, or other sensitive data—ensuring safe and compliant digital support for telehealth and patient portals.

How does app-free cobrowsing work for patients?

Blitzz Cobrowse uses app-free, one-click access, so patients don’t need to download any software or install plugins. They simply click a secure link and can join instantly from any device, anywhere—mobile, tablet, desktop, or browser. This reduces onboarding friction and supports patients who may not be technically comfortable.

What types of patient issues can healthcare teams solve with cobrowsing?

Healthcare teams can use cobrowsing to troubleshoot and support:

  • Telehealth visit onboarding
  • Patient portal login issues
  • Medical record access
  • Billing and insurance forms
  • Appointment scheduling
  • Remote monitoring setup
  • Lab report navigation
  • Prescription refills and care instructions

It provides a visual, guided experience that helps resolve issues up to 41% faster.

 



Next Steps

We’d be happy to give a product demo, answer any technical questions, or share best practices.

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