Are you unsatisfied with your current approach to one-click remote support? A lackluster remote support experience can leave your clients and customers feeling frustrated. Not to mention, many legacy remote support tools costs businesses just like yours hundreds (or thousands) of dollars annually. There has to be a better way, right?
Enter Blitzz – a modern approach to remote support software. To date, we've helped hundreds of support professionals improve the efficiency and effectiveness of their support experiences. We've also helped teams save a ton of money along the way!
Are you looking to level up your one-click remote support solution? Let’s take a closer look at live video assistance in the field and the future of remote support options. We can see how Blitzz is forging the path for support professionals everywhere.
Blitzz is Changing One-Click Remote Support Forever
What is one-click support? Simple: It’s exactly how it sounds. One-click support offers your customers remote customer service with just one touch of a button. Instead of requiring app downloads and software installation, one-click remote support allows customers to interact with your team and get the help they need with a single link. This type of support offers a simple solution for customers who are sick and tired of getting the run-around from customer support lines and may be hesitant to download unfamiliar software onto their machine.
“I don’t know,” you might be thinking, “Our current customer support software works just fine.” Chances are, your customers feel otherwise. But even if the software truly is working just fine today, customer expectations have been rising steadily over the past few years. Companies that refuse to innovate and continue to lean on outdated, difficult-to-use support software will be left in the dust.
Blitzz has been an innovator in the remote support space since its inception. Our one-click support tool is appropriate for remote tech support call centers, video-powered sales calls, automotive troubleshooting, manufacturing, and more. To take Blitzz for a test drive and see how our user-friendly software can solve your customer issues, start your free 14-day trial today! Now, let’s examine some of the specifics that make Blitzz a standout in the remote support industry.
Blitzz Features and Benefits
There are some different remote support tools on the market, all of which have various features, pricing, and support options. Blitzz has one of the most comprehensive tools available, offering remote support software packed with features without sacrificing its simple, no-nonsense UI.
One of Blitzz’s most identifying features is that it does not require an app download from your customers. It is truly a one-click support solution. Your customer can join a call with a support agent simply by clicking a link in an SMS message, email, or WhatsApp message and conduct the remote support session right from their mobile device.
Blitzz also offers robust augmented reality (AR) for remote customer support. Customers and support agents can interact using a collaborative pointer on their live video. There are also options for collaborative mark-up on photos, and screen-share with mark-up.
Writing down serial numbers and product numbers is a thing of the past when you use Blitzz. This tool offers text extraction capabilities through OCR technology, allowing your staff to copy those lengthy numbers and codes directly from the customer’s camera view - without the need for a pen and paper.
Blitzz Use Case
When it comes to the possible uses for Blitzz, it’s not an exaggeration to say the options are endless. Let’s examine a few of the most common use-cases for Blitzz in more detail.
- Call Centers:
When we think of a call center, we might think of a big, dreary room full of phones and cubicles. With Blitzz, that ineffective call center model is a thing of the past. Blitzz lets service agents communicate more effectively with your customers. Instead of trying to puzzle things out over an audio-only call, or paying to roll a truck out to the customer site, Blitzz gives your support agents the ability to get their eyes on the customer’s issues remotely, solving things 10x faster with remote support.
- Equipment Troubleshooting:
How often do your customers return a piece of equipment they insist is defective, but when it arrives back on-site, it’s evident that their struggles were user error? Sometimes, if a customer is having trouble setting up their new equipment, they’d rather just return it for a refund than try to schedule a time for a technician to come on-site. With Blitzz, a customer having issues with set-up can simply hop on a remote video support session with an onboarding technician who can walk them through the process, ensuring that their equipment is ready to go. We’ve had clients see marked decreases in their customers’ returns after switching to Blitzz.
- Remote Experts & Field Technicians:
As much as we love remote video support, we know that sometimes a truck roll is inevitable. There are some maintenance and support issues complex enough that you need boots on the ground. Blitzz can help you in these situations, too! Sometimes, two pairs of eyes are better than one. You’ve sent a technician to a customer site, but once they get knee-deep in the issue, they realize this isn’t an issue they’ve seen before. Do you know who has seen it before? One of your other technicians. With Blitzz, the on-site tech can reach out remotely and tap into the brain trust of your entire support team.
Not only does Blitzz offer one of the best tools on the market, but we also have some of the most flexible pricing around!
First off, you get to start with Blitzz for free. We’re serious. 100% free. You get to try the software out for 14 days to make sure it’s a fit for your team and your business before we even ask for a credit card number.
Once you determine that Blitzz will be your permanent support solution, you can choose between our Professional package or our more popular and robust Enterprise package. Each of these plans is billed on a month-to-month basis. Alternately, you can sign up for an annual contract for a discounted price. See more of the specifics of our pricing options.
How to Get Started With Blitzz
So, you’re interested in checking out Blitzz, but how do you get started? Each call will follow four basic steps.
First, you’ll send your customers an SMS invite. You can also send the invite via WhatsApp or Email if that is more convenient for your client. Once your customer opens the link in the message, their support session will begin automatically. We don’t call it one-click support for nothing!
The second step is the video support call itself. There’s no app download required for the customer to participate in the call; everything is hosted right in the Blitzz environment. You can collaborate with the customer using the AR features like the live video pointer and more, walking them through the solution to their problem.
Don’t forget about the markup features! Use Blitzz to draw arrows, circles, or other indicators on your customer’s screen. Being on live video also allows you to provide visual empathy to your customers. Instead of being a disembodied voice on the phone, your support agents can look your customers in the eye and show them they care.
Lastly, you’ll be able to resolve the call - and your customers’ issues - just by clicking Complete Call. Yes, it is that simple.
Schedule your free 14-day trial to get started with Blitzz today!