Visual Remote Assistant

Discover how integrating remote video support can revolutionize your call center operations,...

Field service has evolved considerably in the recent past taking advantage of rapid advancements in...

Getting through reality can be tough enough for an average American worker, which may be why...

Without the right tools, even the best carpenter will have a hard time making anything of quality....

No risk, no reward. You’ve likely heard that saying before, and while there is truth to it, I would...

How is your customer churn rate? Customer retention is vital in every industry, but it’s crucial...

If you hang around the customer support industry long enough, you’ll come across the phrase “truck...

Patience may be a virtue, but it has increasingly little place in the modern world—especially when...

How often have you or one of your inspectors received a service call and driven to the location...

The telecommunications industry gets a bad rap when it comes to customer support. 

In fact,...

Are your customer support methods outdated? If you’re not exploring remote AR assistance, you may...

Starting up a call center is expensive. Between office space, furniture, computers, phones, and...