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Warranty claims—a necessary evil in the world of consumer goods and services. While they serve as a...
In an age where time is money, the world of equipment manufacturing is witnessing a transformation...
In the fast-paced world of service management, minimizing downtime is not just a goal; it’s a...
In the fast-paced world of HVAC, where every moment counts, the ability to generate quotes quickly...
No risk, no reward. You’ve likely heard that saying before, and while there is truth to it, I would...
As the Great Resignation continues, more than half of Americans are expected to look for new jobs...
If you hang around the customer support industry long enough, you’ll come across the phrase “truck...
Are your customer support methods outdated? If you’re not exploring remote AR assistance, you may...
Truck rolls are expensive. The Technology & Services Industry Association estimates that the fully...
How vital is excellent call center service? Considering 88% of customers report that they want to ...
Few things enrage a frustrated customer like a complicated virtual support line. Sixty-six percent...
Team communication and efficiency are essential for the success of your business. 97% of employees...