Discover how integrating remote video support can revolutionize your call center operations,...

Dive into the dynamic world of online collaboration tools as we explore the nuances between...

Enhance customer support with Blitzz Cobrowse: real-time browser and app interaction, no...

Blitzz empowers customer support agents to troubleshoot issues remotely with live video

Blitzz takes home top honor after live demo, selected from over 2,000 entries

Remote visual assistance has become an increasingly popular tool for businesses that need to...

In recent years, there has been a growing interest in the use of AI technologies for remote visual...

Remote visual support has become increasingly important in recent years, especially in light of the...

Whether it’s a copier or point-of-sale device, when a critical machine in your workplace breaks...

Field service has evolved considerably in the recent past taking advantage of rapid advancements in...

Although mental health concerns in the workplace aren’t new, the COVID-19 pandemic has created a...

Getting through reality can be tough enough for an average American worker, which may be why...

Consumers read “smart glasses” and likely think of Google Glass’s historic flop. Business leaders,...

Without the right tools, even the best carpenter will have a hard time making anything of quality....

Scientists have observed that severe weather events have increased in severity and/or likelihood in...

No risk, no reward. You’ve likely heard that saying before, and while there is truth to it, I would...

In the United States, it’s fairly rare for an entire building to fall down on its own. But that’s...

As the Great Resignation continues, more than half of Americans are expected to look for new jobs...

I’ll admit it: the metaverse is still a fluffy term. Although we have the tools to build the...

In 2022, as The Great Resignation continues, more than half of Americans are looking for new jobs....

Video support software can help your customer care team connect with customers to resolve issues...

In November 2021, representatives from nearly 200 countries gathered in Glasgow, Scotland for the...

How is your customer churn rate? Customer retention is vital in every industry, but it’s crucial...

Environmental, social, and governance (ESG) concerns are a top priority for business leaders as...

If you hang around the customer support industry long enough, you’ll come across the phrase “truck...

In today’s “same-day shipping” and “streaming-on-demand” world, customers have high expectations....

Patience may be a virtue, but it has increasingly little place in the modern world—especially when...

According to the CDC, 40 percent of adults 65 and older have some kind of disability, including...

How often have you or one of your inspectors received a service call and driven to the location...

When your company talks about their ESG goals, the early conversations typically center around...

The telecommunications industry gets a bad rap when it comes to customer support. 

In fact,...

Are your customer support methods outdated? If you’re not exploring remote AR assistance, you may...

Starting up a call center is expensive. Between office space, furniture, computers, phones, and...

What does an average workday look like for one of your service technicians? You may think you have...

Truck rolls are expensive. The Technology & Services Industry Association estimates that the fully...

What is the one step that 83% of consumers take before making a significant purchase decision? They...

Customers aren’t patient anymore. It’s not their fault - the bar has been raised. 

When you can...

How vital is excellent call center service? Considering 88% of customers report that they want to ...

You know customer experience is vital to customer retention, but do you know just how quickly...

In the months since the beginning of the COVID-19 pandemic, we’ve all seen how many businesses have...

Imagine, for a moment, that you’re an inspector. You’ve been in traffic for 30 minutes en route to...

When you started your business, you knew you planned to grow. You were ready for the HR challenges,...

Time is money. We’ve all heard the saying, but when we consider this adage in the context of your ...

Few things enrage a frustrated customer like a complicated virtual support line. Sixty-six percent...

There’s a good chance you’ve heard the saying, “If it ain’t broke, don’t fix it.” But what happens...

Chances are, you may have heard about Digital Transformation. This shift is about more than just...

When it comes to customer retention, providing an excellent customer service experience is vital. ...

At this point, those who have not been engaged in video calls almost daily over the past two years...

Team communication and efficiency are essential for the success of your business. 97% of employees...

If two things have taken the business world by storm since 2020, it’s remote work and cost...

Many insurance adjusters, warranty businesses, and building inspectors are seeing their margins get...

Most companies fail when it comes to adopting new technology solutions. In fact, 70% of digital...

How essential are customer experience tools to the success of your business? More important than...

There’s a retirement wave looming among auditors and building inspectors, one contributing factor...

What do a toothbrush, your car, and indoor plumbing have in common with cloud call center software?...

The average truck roll costs $130. And as many call center managers will tell you, a lot of truck...

How much time can you afford to waste doing repetitive, menial tasks in your business? This is, of...

Remote customer service is the new standard thanks to recent technological developments, cultural...

What does your current remote customer service tech solution cost your business? Not just the...

Are you unsatisfied with your current approach to one-click remote support? A lackluster remote...

In 2020, more than a third of customers increased the number of customer service phone calls they...

There is no better time than the present if you’re thinking about migrating from in-person to...

Selecting the right remote site inspection software solution is the difference-maker when it comes...

During the pandemic, the number of customer issues resolved on first contact dropped from 53...

Are your customers satisfied with the service they’re getting from you? 86% of customers are...

In 2020, just about every industry experienced a massive shift toward remote service options. But...

Labor shortage headlines are common in nearly every industry today, but for building code...

As the old saying goes, necessity is the mother of invention. In 2020, the world economy...

Are you leveraging every possible tool to maximize the effectiveness of your remote inspections?...

In the modern business world, investing in the right tech stack can mean the difference between ...

What are the best remote support tools? In recent years, the number of remote tech support software...

Every call center has some tough days. You can probably picture the scene: The customer’s...

Most modern inspection companies know that a remote video inspection is a powerful alternative to...

Is your virtual contact center equipped to personalize every customer call that comes in? 

Can your...

In the past, when you thought of offering support to your customers, your mind likely jumped...

Do you want to be known in your industry for having an inconvenient, unhelpful call center?

My...

96% of customers will leave a company if they experience subpar customer service. That means that...

Performing remote inspections requires the right tools to compensate for what the inspector...

In 2019, call centers were trucking along doing business as usual. Smart call centers were at least...

There has been a notable push for remote enablement in almost every industry following the global...

Being able to support customers remotely is mission-critical in 2021 and beyond. But there are...

Remote support software is a necessity for most industries today.

Remote support software is taking leaps and bounds in terms of functionality and ease of use. After...

Thanks to a global pandemic in 2020 and its lasting effect on the world, most companies, big and...

With a global health crisis in 2020, the demands to empower a remote workforce skyrocketed....

The future of field service is about to change. Many of these changes had already begun even before...

One of the big challenges for any service company is solving customer problems in a timely manner....

In times of disruption, whether it is a natural calamity or a long-term pandemic impact as we are...

Businesses that depend on in-person visits install an equipment, repair, perform routine...

When a crisis hits, top decision makers of service organizations cannot afford to spend months...

The technology to initiate remote video inspection has been ready for years, but progress in this...

Smartphone-, tablet, or laptop-enabled video technology are playing a big role in businesses that...

If you want to get a job done, you have to do it yourself, right?

What do Augmented Reality (AR), Artificial Intelligence (AI), Big Data, the cloud, IoT, and...

Blitzz’ with Zapier Integration enables users to seamlessly automate tasks and customize workflows...

There are some key differences between a virtual inspection and remote inspection.

Industrial and manufacturing companies rely on high-quality inspections to ensure their tools and...

As COVID-19 continues to spread throughout the world and in the United States, it’s important that...

It’s not unusual for inspectors to spend a significant amount of time on the road rather than...

Remote Video Inspection is an alternative to on-site inspections that require prompt service, a...

Live video assistance tools empower your field service team through many benefits. Your remote...

The scope of troubleshooting problems from anywhere has an appeal due to its ease of reach and...

The ever-changing technologies that make our lives easier or more entertaining change quickly. So...

In the business world, customer relationship management tools can be directly related to...

As the digital workplace becomes increasingly common, the importance of communication and...

From AOL Instant Messenger to Slack, and everything in between, the employee communication app has...

Designed to schedule work, dispatch technicians, and engage with other business tasks while...

In the past five years, the Internet of Things has become more and more of a household term. We’ve...

What You Didn’t Know About the History of Telemedicine

Though it has recently become more popular...

Call Center productivity is actually trending upward. According to the Bureau of Labor Statistics (...

It’s simple and effective, but a lot of companies are behind the curve when it comes to...

Augmented reality (AR) and artificial intelligence (AI) have started changing the customer service...

Visual Support Communication

Text-based chat has its place, but it doesn’t always convey all of the...

Keeping Technicians engaged in their jobs can be a difficult task. When they’re disengaged, staff...

Some companies approach customer service chatbots as though they can completely replace the human...

Augmented World – How AR Transforms the Customer Experience

Augmented reality (AR) has drastically...

AR & VR: More than Just Video Games

“The future is already here – it’s just not very evenly...

The HIPPA (Health Insurance Portability and Accountability Act) has several requirements that are...

Business communication incorporates the productivity of sharing information between a company and...

Impact of AR and AI on Customer Support

Customer experience (CX) is a composite of consumers’...

Belron will be deploying M300 Smart Glasses into select markets in the US and UK to provide...

ROCHESTER, N.Y., Feb. 22, 2018 /PRNewswire/ — Vuzix® Corporation (NASDAQ: VUZI), (“Vuzix” or, the...

SANTA CLARA, CALIF. (PRWEB) SEPTEMBER 20, 2018

Belron will be deploying M300 Smart Glasses into select markets in the US and UK to provide...

A video call is the closest alternative to an actual face-to-face meeting. As any human...

Online PR News – 23-March-2018 – Palm Desert, California – Blitzz, the leading video powered Remote...

ROCHESTER, N.Y., Feb. 22, 2018 /PRNewswire/ — Vuzix® Corporation (NASDAQ: VUZI), (“Vuzix” or, the...

San Jose, USA 2018-Jan-23 — /EPR Network/ — In an exciting tie-up Blitzz and smart glass and...

For the insurance vertical Blitzz can work well in the hands of vehicle owners as well either by...

Press Release: Blitzz launches a smart, video-based Service platform for Businesses. “We give field...

The Glass Performance Days (GPD) is a forum dedicated to the development of the global glass...

Apple’s new AR Kit for visual field support is certainly good news for industries that rely on...

Online PR News – 23-March-2018 – Palm Desert, California – Blitzz, the leading video powered Remote...

Your router/modem goes down while watching your favourite show on your iPad or Smart TV. Lights on...

Telecom Council Carrier Connections (TC3) is a 2-day, executive summit where the companies who...