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Blitzz Blog
All you need to know about Remote Assistance, Visual Support and Cobrowse
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Blitzz empowers customer support agents to troubleshoot issues remotely with live video
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Blitzz takes home top honor after live demo, selected from over 2,000 entries
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Remote visual assistance has become an increasingly popular tool for businesses that need to...
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In recent years, there has been a growing interest in the use of AI technologies for remote visual...
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Remote visual support has become increasingly important in recent years, especially in light of the...
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Whether it’s a copier or point-of-sale device, when a critical machine in your workplace breaks...
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Field service has evolved considerably in the recent past taking advantage of rapid advancements in...
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Although mental health concerns in the workplace aren’t new, the COVID-19 pandemic has created a...
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Getting through reality can be tough enough for an average American worker, which may be why...
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Consumers read “smart glasses” and likely think of Google Glass’s historic flop. Business leaders,...
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Without the right tools, even the best carpenter will have a hard time making anything of quality....
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Scientists have observed that severe weather events have increased in severity and/or likelihood in...
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No risk, no reward. You’ve likely heard that saying before, and while there is truth to it, I would...
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In the United States, it’s fairly rare for an entire building to fall down on its own. But that’s...
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As the Great Resignation continues, more than half of Americans are expected to look for new jobs...
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I’ll admit it: the metaverse is still a fluffy term. Although we have the tools to build the...
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In 2022, as The Great Resignation continues, more than half of Americans are looking for new jobs....
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Video support software can help your customer care team connect with customers to resolve issues...
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In November 2021, representatives from nearly 200 countries gathered in Glasgow, Scotland for the...
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How is your customer churn rate? Customer retention is vital in every industry, but it’s crucial...
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Environmental, social, and governance (ESG) concerns are a top priority for business leaders as...
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If you hang around the customer support industry long enough, you’ll come across the phrase “truck...
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In today’s “same-day shipping” and “streaming-on-demand” world, customers have high expectations....
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Patience may be a virtue, but it has increasingly little place in the modern world—especially when...
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According to the CDC, 40 percent of adults 65 and older have some kind of disability, including...
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How often have you or one of your inspectors received a service call and driven to the location...
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When your company talks about their ESG goals, the early conversations typically center around...
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The telecommunications industry gets a bad rap when it comes to customer support.
In fact,...
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Are your customer support methods outdated? If you’re not exploring remote AR assistance, you may...
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Starting up a call center is expensive. Between office space, furniture, computers, phones, and...
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What does an average workday look like for one of your service technicians? You may think you have...
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Truck rolls are expensive. The Technology & Services Industry Association estimates that the fully...
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What is the one step that 83% of consumers take before making a significant purchase decision? They...
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Customers aren’t patient anymore. It’s not their fault - the bar has been raised.
When you can...
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How vital is excellent call center service? Considering 88% of customers report that they want to ...
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You know customer experience is vital to customer retention, but do you know just how quickly...
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In the months since the beginning of the COVID-19 pandemic, we’ve all seen how many businesses have...
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Imagine, for a moment, that you’re an inspector. You’ve been in traffic for 30 minutes en route to...
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When you started your business, you knew you planned to grow. You were ready for the HR challenges,...
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Time is money. We’ve all heard the saying, but when we consider this adage in the context of your ...
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Few things enrage a frustrated customer like a complicated virtual support line. Sixty-six percent...
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There’s a good chance you’ve heard the saying, “If it ain’t broke, don’t fix it.” But what happens...
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Chances are, you may have heard about Digital Transformation. This shift is about more than just...
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When it comes to customer retention, providing an excellent customer service experience is vital. ...
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At this point, those who have not been engaged in video calls almost daily over the past two years...
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Team communication and efficiency are essential for the success of your business. 97% of employees...
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If two things have taken the business world by storm since 2020, it’s remote work and cost...
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Many insurance adjusters, warranty businesses, and building inspectors are seeing their margins get...
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Most companies fail when it comes to adopting new technology solutions. In fact, 70% of digital...
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How essential are customer experience tools to the success of your business? More important than...
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There’s a retirement wave looming among auditors and building inspectors, one contributing factor...
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What do a toothbrush, your car, and indoor plumbing have in common with cloud call center software?...
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The average truck roll costs $130. And as many call center managers will tell you, a lot of truck...
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How much time can you afford to waste doing repetitive, menial tasks in your business? This is, of...
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Remote customer service is the new standard thanks to recent technological developments, cultural...
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What does your current remote customer service tech solution cost your business? Not just the...
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Are you unsatisfied with your current approach to one-click remote support? A lackluster remote...
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In 2020, more than a third of customers increased the number of customer service phone calls they...
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There is no better time than the present if you’re thinking about migrating from in-person to...
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Selecting the right remote site inspection software solution is the difference-maker when it comes...
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During the pandemic, the number of customer issues resolved on first contact dropped from 53...
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Are your customers satisfied with the service they’re getting from you? 86% of customers are...
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In 2020, just about every industry experienced a massive shift toward remote service options. But...
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Labor shortage headlines are common in nearly every industry today, but for building code...
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As the old saying goes, necessity is the mother of invention. In 2020, the world economy...
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Are you leveraging every possible tool to maximize the effectiveness of your remote inspections?...
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In the modern business world, investing in the right tech stack can mean the difference between ...
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What are the best remote support tools? In recent years, the number of remote tech support software...
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Every call center has some tough days. You can probably picture the scene: The customer’s...
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Most modern inspection companies know that a remote video inspection is a powerful alternative to...
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Is your virtual contact center equipped to personalize every customer call that comes in?
Can your...
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In the past, when you thought of offering support to your customers, your mind likely jumped...
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Do you want to be known in your industry for having an inconvenient, unhelpful call center?
My...
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96% of customers will leave a company if they experience subpar customer service. That means that...
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Performing remote inspections requires the right tools to compensate for what the inspector...
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In 2019, call centers were trucking along doing business as usual. Smart call centers were at least...
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There has been a notable push for remote enablement in almost every industry following the global...
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Being able to support customers remotely is mission-critical in 2021 and beyond. But there are...
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Remote support software is a necessity for most industries today.
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Remote support software is taking leaps and bounds in terms of functionality and ease of use. After...
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Thanks to a global pandemic in 2020 and its lasting effect on the world, most companies, big and...
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With a global health crisis in 2020, the demands to empower a remote workforce skyrocketed....
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The future of field service is about to change. Many of these changes had already begun even before...
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One of the big challenges for any service company is solving customer problems in a timely manner....
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In times of disruption, whether it is a natural calamity or a long-term pandemic impact as we are...
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Businesses that depend on in-person visits install an equipment, repair, perform routine...
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When a crisis hits, top decision makers of service organizations cannot afford to spend months...
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The technology to initiate remote video inspection has been ready for years, but progress in this...
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Smartphone-, tablet, or laptop-enabled video technology are playing a big role in businesses that...
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If you want to get a job done, you have to do it yourself, right?
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What do Augmented Reality (AR), Artificial Intelligence (AI), Big Data, the cloud, IoT, and...
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Blitzz’ with Zapier Integration enables users to seamlessly automate tasks and customize workflows...
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There are some key differences between a virtual inspection and remote inspection.
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Industrial and manufacturing companies rely on high-quality inspections to ensure their tools and...
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As COVID-19 continues to spread throughout the world and in the United States, it’s important that...
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It’s not unusual for inspectors to spend a significant amount of time on the road rather than...
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Remote Video Inspection is an alternative to on-site inspections that require prompt service, a...
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Live video assistance tools empower your field service team through many benefits. Your remote...
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The scope of troubleshooting problems from anywhere has an appeal due to its ease of reach and...
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The ever-changing technologies that make our lives easier or more entertaining change quickly. So...
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In the business world, customer relationship management tools can be directly related to...
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As the digital workplace becomes increasingly common, the importance of communication and...
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From AOL Instant Messenger to Slack, and everything in between, the employee communication app has...
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Designed to schedule work, dispatch technicians, and engage with other business tasks while...
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In the past five years, the Internet of Things has become more and more of a household term. We’ve...
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What You Didn’t Know About the History of Telemedicine
Though it has recently become more popular...
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Call Center productivity is actually trending upward. According to the Bureau of Labor Statistics (...
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It’s simple and effective, but a lot of companies are behind the curve when it comes to...
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Augmented reality (AR) and artificial intelligence (AI) have started changing the customer service...
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Visual Support Communication
Text-based chat has its place, but it doesn’t always convey all of the...
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Keeping Technicians engaged in their jobs can be a difficult task. When they’re disengaged, staff...
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Some companies approach customer service chatbots as though they can completely replace the human...
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Augmented World – How AR Transforms the Customer Experience
Augmented reality (AR) has drastically...
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AR & VR: More than Just Video Games
“The future is already here – it’s just not very evenly...
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The HIPPA (Health Insurance Portability and Accountability Act) has several requirements that are...
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Business communication incorporates the productivity of sharing information between a company and...
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Impact of AR and AI on Customer Support
Customer experience (CX) is a composite of consumers’...
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Belron will be deploying M300 Smart Glasses into select markets in the US and UK to provide...
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ROCHESTER, N.Y., Feb. 22, 2018 /PRNewswire/ — Vuzix® Corporation (NASDAQ: VUZI), (“Vuzix” or, the...
![](https://blitzz.co/hubfs/Imported_Blog_Media/Customer-care-visual-support-cable-modem_2x_1-4.png)
SANTA CLARA, CALIF. (PRWEB) SEPTEMBER 20, 2018
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Belron will be deploying M300 Smart Glasses into select markets in the US and UK to provide...
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A video call is the closest alternative to an actual face-to-face meeting. As any human...
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Online PR News – 23-March-2018 – Palm Desert, California – Blitzz, the leading video powered Remote...
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ROCHESTER, N.Y., Feb. 22, 2018 /PRNewswire/ — Vuzix® Corporation (NASDAQ: VUZI), (“Vuzix” or, the...
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San Jose, USA 2018-Jan-23 — /EPR Network/ — In an exciting tie-up Blitzz and smart glass and...
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For the insurance vertical Blitzz can work well in the hands of vehicle owners as well either by...
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Press Release: Blitzz launches a smart, video-based Service platform for Businesses. “We give field...
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The Glass Performance Days (GPD) is a forum dedicated to the development of the global glass...
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Apple’s new AR Kit for visual field support is certainly good news for industries that rely on...
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Online PR News – 23-March-2018 – Palm Desert, California – Blitzz, the leading video powered Remote...
![](https://blitzz.co/hubfs/Imported_Blog_Media/blitzz-technical-customer-support-live-video.jpg)
Your router/modem goes down while watching your favourite show on your iPad or Smart TV. Lights on...
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Telecom Council Carrier Connections (TC3) is a 2-day, executive summit where the companies who...