Visual Remote Assistant

What You Didn’t Know About the History of Telemedicine

Though it has recently become more popular...

Call Center productivity is actually trending upward. According to the Bureau of Labor Statistics (...

It’s simple and effective, but a lot of companies are behind the curve when it comes to...

Augmented reality (AR) and artificial intelligence (AI) have started changing the customer service...

Text-based chat has its place, but it doesn’t always convey all of the information necessary to...

Keeping Technicians engaged in their jobs can be a difficult task. When they’re disengaged, staff...

Some companies approach customer service chatbots as though they can completely replace the human...

Augmented reality (AR) has drastically changed our world for the better. This technology allows...

“The future is already here – it’s just not very evenly distributed,” the science fiction writer...

The HIPPA (Health Insurance Portability and Accountability Act) has several requirements that are...

Business communication incorporates the productivity of sharing information between a company and...

Customer experience (CX) is a composite of consumers’ perceptions, feelings, and responses while...