Visual Remote Assistant

Video support software can help your customer care team connect with customers to resolve issues...

In November 2021, representatives from nearly 200 countries gathered in Glasgow, Scotland for the...

How is your customer churn rate? Customer retention is vital in every industry, but it’s crucial...

Environmental, social, and governance (ESG) concerns are a top priority for business leaders as...

If you hang around the customer support industry long enough, you’ll come across the phrase “truck...

In today’s “same-day shipping” and “streaming-on-demand” world, customers have high expectations....

Patience may be a virtue, but it has increasingly little place in the modern world—especially when...

According to the CDC, 40 percent of adults 65 and older have some kind of disability, including...

How often have you or one of your inspectors received a service call and driven to the location...

When your company talks about their ESG goals, the early conversations typically center around...

The telecommunications industry gets a bad rap when it comes to customer support. 

In fact,...

Are your customer support methods outdated? If you’re not exploring remote AR assistance, you may...