Visual Remote Assistant

Starting up a call center is expensive. Between office space, furniture, computers, phones, and...

What does an average workday look like for one of your service technicians? You may think you have...

Truck rolls are expensive. The Technology & Services Industry Association estimates that the fully...

What is the one step that 83% of consumers take before making a significant purchase decision? They...

Customers aren’t patient anymore. It’s not their fault - the bar has been raised. 

When you can...

How vital is excellent call center service? Considering 88% of customers report that they want to ...

You know customer experience is vital to customer retention, but do you know just how quickly...

In the months since the beginning of the COVID-19 pandemic, we’ve all seen how many businesses have...

Imagine, for a moment, that you’re an inspector. You’ve been in traffic for 30 minutes en route to...

When you started your business, you knew you planned to grow. You were ready for the HR challenges,...

Time is money. We’ve all heard the saying, but when we consider this adage in the context of your ...

Few things enrage a frustrated customer like a complicated virtual support line. Sixty-six percent...