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In today’s “same-day shipping” and “streaming-on-demand” world, customers have high expectations....
Patience may be a virtue, but it has increasingly little place in the modern world—especially when...
According to the CDC, 40 percent of adults 65 and older have some kind of disability, including...
How often have you or one of your inspectors received a service call and driven to the location...
When your company talks about their ESG goals, the early conversations typically center around...
The telecommunications industry gets a bad rap when it comes to customer support.
In fact,...
What is the one step that 83% of consumers take before making a significant purchase decision? They...
Customers aren’t patient anymore. It’s not their fault - the bar has been raised.
When you can...
You know customer experience is vital to customer retention, but do you know just how quickly...
There’s a good chance you’ve heard the saying, “If it ain’t broke, don’t fix it.” But what happens...
When it comes to customer retention, providing an excellent customer service experience is vital. ...
At this point, those who have not been engaged in video calls almost daily over the past two years...