Visual Remote Assistant

There’s a good chance you’ve heard the saying, “If it ain’t broke, don’t fix it.” But what happens...

When it comes to customer retention, providing an excellent customer service experience is vital. ...

At this point, those who have not been engaged in video calls almost daily over the past two years...

If two things have taken the business world by storm since 2020, it’s remote work and cost...

How much time can you afford to waste doing repetitive, menial tasks in your business? This is, of...

During the pandemic, the number of customer issues resolved on first contact dropped from 53...

With a global health crisis in 2020, the demands to empower a remote workforce skyrocketed....

The future of field service is about to change. Many of these changes had already begun even before...

One of the big challenges for any service company is solving customer problems in a timely manner....

In times of disruption, whether it is a natural calamity or a long-term pandemic impact as we are...

Businesses that depend on in-person visits install an equipment, repair, perform routine...

When a crisis hits, top decision makers of service organizations cannot afford to spend months...