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I’ll admit it: the metaverse is still a fluffy term. Although we have the tools to build the...
Video support software can help your customer care team connect with customers to resolve issues...
In today’s “same-day shipping” and “streaming-on-demand” world, customers have high expectations....
Patience may be a virtue, but it has increasingly little place in the modern world—especially when...
According to the CDC, 40 percent of adults 65 and older have some kind of disability, including...
How often have you or one of your inspectors received a service call and driven to the location...
When your company talks about their ESG goals, the early conversations typically center around...
The telecommunications industry gets a bad rap when it comes to customer support.
In fact,...
What is the one step that 83% of consumers take before making a significant purchase decision? They...
Customers aren’t patient anymore. It’s not their fault - the bar has been raised.
When you can...