In the past five years, the Internet of Things has become more and more of a household term. We’ve...
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All you need to know about Remote Assistance, Visual Support and Cobrowse
In the past five years, the Internet of Things has become more and more of a household term. We’ve...
Though it has recently become more popular...
Call Center productivity is actually trending upward. According to the Bureau of Labor Statistics (...
It’s simple and effective, but a lot of companies are behind the curve when it comes to...
Augmented reality (AR) and artificial intelligence (AI) have started changing the customer service...
Text-based chat has its place, but it doesn’t always convey all of the...
Keeping Technicians engaged in their jobs can be a difficult task. When they’re disengaged, staff...
Some companies approach customer service chatbots as though they can completely replace the human...
Augmented reality (AR) has drastically...
“The future is already here – it’s just not very evenly...