Patience may be a virtue, but it has increasingly little place in the modern world—especially when it comes to communication. As technology continues to advance, people become less and less patient. One way to give the impatient public the immediate gratification they crave is to embrace real time communication channels in your business.
Put simply, real time communication, RTC, is a term used to describe any type of live telecommunications that take place with no transmission delays. It’s virtually instant with little to no delay.
An important factor to understand is that real time communication data and messages aren’t stored between being transmitted and received. Generally, RTC is peer-to-peer (i.e. worker to support staff), like a video chat, rather than multicasting or broadcasting transmission.
This post will examine the types of real time communication, provide some accessible examples, and dig into the tangible benefits you can experience when you adopt real time communication in your business.
Types of Real Time Communication
There are two basic types of RTC data transmission modes. These include:
- Half Duplex: This takes place bidirectionally but isn’t simultaneous on a single circuit or carrier.
- Fully Duplex: Is one that occurs both simultaneously and bidirectionally on a single circuit or carrier.
Keep reading to learn more about what real time communication has to offer.
Examples of Real Time Communication
Some well-known examples of real-time communication in action include internet relay chat, mobile devices, the Internet, video conferencing, robotic telepresence, landlines and teleconferencing.
Blogs, bulletin boards, and emails are not real time communication channels, but they do occur in the time-shifting mode, where there’s some delay between the information being transmitted and it being received.
Benefits Offered by Real Time Communication
If you are still on the fence regarding whether or not real-time communication is a technology you want to use, then it may be time to learn more about some of the benefits it offers. Here are 5 clear benefits you won’t want to miss out on for your business!
Clear Communication Causes Less Confusion
The seamless, instantaneous nature of real time communication means there’s no room for confusion. Your customers will appreciate having the ability to communicate with your team in real-time to get the help, support, and answers they need, right away.
Related Read: Remote Video Support: What It is and Why Customers Are Demanding It
Real Time Communication Saves Time
Another benefit offered by real-time communication is that it can help you save time. The ability to meet with individuals remotely cuts down the amount of time you’ll need to spend in larger, full-team meetings. Additionally, you’ll save time on the dreaded back-and-forth email chains trying to settle on a meeting time with your clients. The majority of client issues can be solved using real time communication, eliminating the need for those lengthy email conversations altogether.
Real Time Communication Increases Productivity
When you begin using RTC you will find that productivity levels increase significantly. After all, if people are able to get the answers or information they need right away, there’s no reason they can’t get their work done, too. The use of real time communication results in higher levels of productivity for on-site workers, workers in the field and remote workers.
Real Time Communication Saves Money
With all the above benefits, your business will see huge money savings, too. After all, increased productivity is going to lead to you making more and spending less. For most business owners this is a huge draw to begin using real-time communication technology.
Real Time Communication is Fun!
While this may not be a huge selling factor if you are a business owner, there’s no question that your workers and employees – even your clients – will be more willing to use a form of communication if it is enjoyable. As a result, you should begin using it today to see how much enjoyment it can bring to your staff.
Leveraging the Benefits of Real Time Communication
As you can see, there are several benefits offered when you implement real time communications technology. If this is not yet something you are using, now is the time to make a move. It will help make your workforce more efficient and increase the amount of money you make.
Blitzz offers a simple-to-use real time communication tool that incorporates video chat, augmented reality, and easy scheduling—all without the need for an app download. Take Blitzz for a test drive today to see how our solution can help you solve client issues without breaking a sweat.